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Added 1 min ago
Senior Technical Manager, Geotechnical Engineering
WSP
Thunder Bay, ON
Demonstrated success in customer services, client management and proposal/report writing.
Added 2 mins ago
B
SENIOR MANAGER, UNDERWRITING - Multiple positions available
BDC
Quebec, QC
- Full-time
We are looking for a Senior Manager, Underwriting to join our team!
Added 5 mins ago
AM
Specialist, Marketing Technology (12-month contract)
AGF Management
Toronto, ON
- Full-time
Reporting to the Senior Manager, Marketing Technology, this role is responsible for executing and supporting digital marketing operations, campaign enablement, reporting and platform…
Added 11 mins ago
MM
Senior Project Manager
Morgan McKinley
Calgary, AB
- $120,000 to $140,000 CAD / year
- Full-time
A well-established Canadian organization specializing in complex demolition and construction projects is seeking an experienced Senior Project Manager to join its Calgary team.
Added 11 mins ago
D
Commercial Principal, Corporate Insights – Technology & Software (North America)
Dialectica
Montreal, QC
- Full-time
First 3 months: get to know our offering and your delivery team, agree a target account list with your manager, and sign your first client or sell your first solution.
Added 30 mins ago
W
Senior Procurement Contracts Specialist
Worley
AB · Edmonton, AB
- Full-time
Working closely with project management, engineering, construction, supply chain, legal, regulatory, and client teams, the Contracts Manager provides commercial leadership, governance,…
Added 35 mins ago
B
SENIOR MANAGER, UNDERWRITING - Multiple positions available
BDC
Montreal, QC
- Full-time
We are looking for a Senior Manager, Underwriting to join our team!
Added 35 mins ago
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Operations Manager (Civil/FTTH Construction)
Telecon
Saskatoon, SK
- Full-time
Reporting to the Senior Director of Operations; the Operations Manager is responsible to lead and manage all operations of their region. This includes health and safety, finances, contract…
Added 35 mins ago
B
SENIOR MANAGER, UNDERWRITING - Multiple positions available
BDC
Laval, QC
- Full-time
We are looking for a Senior Manager, Underwriting to join our team!
Added 35 mins ago
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SENIOR MANAGER, UNDERWRITING - Multiple positions available
BDC
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- Full-time
We are looking for a Senior Manager, Underwriting to join our team!
Added 35 mins ago
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COMMERCIAL ACCOUNT MANAGER - West Island of Montreal
BDC
Montreal, QC
- Full-time
We are looking for a Senior Commercial Account Manager who will leverage his or her interpersonal strengths and network to generate new business opportunities while managing a portfolio of…
Added 41 mins ago
QM
Sales Manager - Medical Manufacturing
Quantum Management Services Ltd.
Morrisburg, ON
- $90,000 to $100,000 CAD / year
- Full-time
Our client is an established manufacturer in the medical industry, where quality and compliance are part of the culture, not a checkbox. They are looking for a Sales Manager to take full…
Added 46 mins ago
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Gestionnaire en consultation / Consulting Manager - PACE
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Montreal, QC
- Full-time
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Added 46 mins ago
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Montreal, QC
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Added 46 mins ago
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Health & Safety Manager
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Victoria, BC
- Full-time
The Health & Safety Manager will be responsible for leading and advancing health and safety initiatives across a multidisciplinary environmental consulting organization in Canada. The role…
Added 46 mins ago
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Health & Safety Manager
Trinity Consultants Canada
ON · Guelph, Ontario
- Full-time
The Health & Safety Manager will be responsible for leading and advancing health and safety initiatives across a multidisciplinary environmental consulting organization in Canada. The role…
Added 58 mins ago
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Project Coordinator RID00204
Red Nucleus
Toronto, ON
- Full-time
Under the guidance of a Client Engagement or Project Manager, the Project Coordinator is responsible for:
Added 58 mins ago
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Project Coordinator RID00209
Red Nucleus
Toronto, ON
- Full-time
Under the guidance of a Client Engagement or Project Manager, the Project Coordinator is responsible for:
Added 58 mins ago
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U.S. Tax, Manager
PwC
Vancouver, BC · Montreal, QC
- Full-time
At PwC, our people in tax services focus on providing advice and guidance to clients on tax planning, compliance, and strategy. These individuals help businesses navigate complex tax…
Added 1 hour ago
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Senior Project Engineer/Project Manager (Ports, Heavy Industrial/Mining)
Binnie
Burnaby, BC
- Full-time
Binnie is seeking a Senior Project Engineer to join our Professional Services Group. From concept planning through construction, our team delivers integrated project management,…
Added 1 hour ago
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Senior Relationship Manager
TD
Windsor, ON
- Full-time
The Senior Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. This role is…
Added 1 hour ago
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Human Resources Business Partner Manager
Norton Rose Fulbright
Toronto, ON
- Full-time
Work closely with the Office Managing Partners, the Legal Administration Senior Manager and business services leaders.
Added 1 hour ago
SW
Portfolio Administrator
Scotia Wealth Management
Toronto, ON
- Full-time
Using strong knowledge of the Bank’s, Scotia Wealth and SJF diverse products and services, to ensure the client’s needs are well understood, documented and satisfied
Added 1 hour ago
BR
Senior Payroll Administrator
Benchmark Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
- $69,000 to $94,000 CAD / year
- Full-time
Our client is seeking an experienced Senior Payroll Administrator for a permanent, full-time opportunity based in Vancouver.
Added 1 hour ago
V
Senior Account Manager - FinTech
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We're looking for a Senior Account Manager to own and grow VoPay's most important existing relationships - from established direct accounts to large enterprise clients and reseller…

Buildots

Customer Success Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: At least 4 years of experience as a construction professional, preferably site based (i.e.
Posting language: English
Posted: Oct 21, 2026

Original job description

About Buildots

Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.

Over 100 global giants trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.

With $297M raised, this is your opportunity to join a high-growth company that's already closing in on unicorn status. As a CSM Major Projects (El Paso at Buildots), you will be responsible for ensuring customer success and satisfaction on a major construction project in El Paso, while also supporting additional projects remotely. You’ll work closely with customer and project teams to drive adoption, optimize project outcomes, and ensure customers get maximum value from the Buildots platform.

About The Role:

Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects.

As a CSM within Buildots you are responsible for the set-up and onboarding of all new projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day to day practices of our projects, which leads to adoption across our key accounts. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, you’ll provide user stories and wins to the account teams helping to support the successful expansion within our key accounts. Alongside this you’ll work closely with our technical team to ensure project data is correct, as project’s evolve so does their digital twin within Buildots, alongside your dedicated VDC you’ll need to ensure we’re ahead of the game.

What You'll Do:

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
Lead the relationship with our key champions ensure they feel supported by Buildots, whilst also being the customer voice amongst internal delivery “pods”.
Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring a ongoing legacy of Customer Success Delivery.

Requirements:

At least 4 years of experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller)
Proven client-facing experience, whether in a B2B role or through working directly with owners and customers within the construction industry
Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
Willingness to travel
Candidates must be located in Toronto area

*By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.

Requirements

Requirements:

At least 4 years of experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller)
Proven client-facing experience, whether in a B2B role or through working directly with owners and customers within the construction industry
Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
Willingness to travel
Candidates must be located in Toronto area

Apply About employer

More about this job

Responsibilities

You will be responsible for ensuring customer success and satisfaction by driving product adoption and providing strategic advisory services across multiple construction projects. You will also act as the voice of the customer to internal product teams while managing project onboarding and user training.

Requirements

Candidates must have at least 4 years of experience in a construction professional role, such as Project Manager or Superintendent. Strong client-facing skills, experience with change management, and the ability to work in a fast-paced startup environment are essential.

Skills

Construction Management
Customer Success
Change Management
Stakeholder Management
BIM
Project Management
Onboarding
Technical Training
Data Analysis
Client Relations
Strategic Advisory
Product Adoption
Construction Intelligence
Digital Twin
Communication

Visa sponsorship

Not detected in the job text

Keywords

Construction Intelligence
BIM
Buildots
Project Management
Superintendent
Project Engineer
Project Controller
Customer Success
Change Management
Stakeholder Management
Onboarding
Digital Twin
VDC
ROI
Startup
Construction
Client-facing
Data Analysis
Product Roadmap
Strategic Advisory

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