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Added 9 mins ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Toronto, ON
- Full-time
…implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture, server management, and cloud computing…
Added 23 mins ago
LG
MECHANICAL DESIGNER
Laframboise Groupe
Long Sault, ON
- Full-time
Live our Core Values: We believe in maintaining high standards, fostering a safe and diverse work environment, and applying innovative solutions to every project.
Added 23 mins ago
GO
Senior Engineer (Municipal Infrastructure)
Government of Newfoundland and Labrador
Gander, NL
- $45.11 to $53.22 CAD / hour
- Full-time
…This position is responsible for analyzing and recommending solutions to engineering problems in relation to project function, economics, adherence to applicable codes and applicable…
Added 39 mins ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Ottawa, ON
- Full-time
…implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture, server management, and cloud computing…
Added 1 hour ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
The Service team is currently seeking a Software engineer/designer to specialize in resolving service issues with a focus on Injection Molding Machine controls, including servo drive and…
Added 1 hour ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
…translate emerging technologies into scalable, customer-focused…
Added 1 hour ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
The service team is currently seeking a Mechanical engineer/designer to specialize in resolving service issues.
Added 1 hour ago
D
Mechanical Engineer
DarkVision
North Vancouver, BC
- Full-time
DarkVision is seeking a talented Mechanical Engineer to join our team and contribute to the development of our state-of-the-art ultrasonic imaging technologies. This role presents an…
Added 1 hour ago
SL
Security Platform Engineer (SIEM)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Security Platform Engineer (Security Visibility) is responsible for assisting the Sr Platform Engineer in planning, designing, implementing, and monitoring security technologies and…
Added 1 hour ago
W
Principal Mechanical Engineer
Worley
Oakville, ON
- Full-time
…they meet today's needs and transition to more sustainable…
Added 1 hour ago
W
Senior Mechanical Engineer
Worley
Edmonton, AB · Calgary, AB
- Full-time
The Senior Mechanical Engineer – HVAC will be based in either Calgary, AB or Edmonton, AB and will play a pivotal role in supporting engineering activities related to HVAC systems across a…
Added 2 hours ago
GC
AI Engineer
GEI Consultants, Inc.
Kitchener, ON
- $110,000 to $150,000 CAD / year
- Full-time
The AI Engineer is responsible for the development of AI solutions, typically leveraging pretrained models and copilots, to support GEI’s priority digital and AI initiatives. This role…
Added 2 hours ago
P
Senior Software Engineer - Java
PointClickCare
Mississauga, ON
- $142,000 to $158,000 CAD / year
- Full-time
Own the reliability and performance of critical healthcare solutions
Added 2 hours ago
MP
GNSS Engineer
Mpowering People
Calgary, AB
- Full-time
An exciting opportunity for a GNSS Engineer to develop advanced satellite navigation and precision positioning technologies. You’ll work on high-performance GNSS receivers, positioning…
Added 3 hours ago
A
Technical Program Manager
Actalent
Vancouver, BC
- $60 to $80 CAD / hour
- Contract
…across the organization to identify and deliver innovative solutions that meet ambitious business goals. In this role, you shape the next generation of the subscription experience, working…
Added 4 hours ago
B
Technical Program Manager, Forward Deployed Engineering
Baseten
Toronto, ON
- $165,000 to $330,000 USD / year
- Full-time
…architectures, extreme scale, tight latency budgets. Then we turn those solutions into a platform no one can…
Added 4 hours ago
MG
Mechanical Engineer
Mpac Group
Mississauga, ON
- Full-time
Are you an experienced Mechanical Engineer with a background in automation, industrial machinery, or packaging equipment? We are seeking an Intermediate Mechanical Engineer to join our…
Added 4 hours ago
B
Technical Program Manager, Forward Deployed Engineering
Baseten
Montreal, QC
- $165,000 to $330,000 USD / year
- Full-time
…architectures, extreme scale, tight latency budgets. Then we turn those solutions into a platform no one can…
Added 5 hours ago
S
AI Engineer
SandboxAQ
Canada
- Full-time
SandboxAQ is a high-growth company delivering AI solutions that address some of the world's greatest challenges. The company’s Large Quantitative Models (LQMs) power advances in life…
Added 5 hours ago
GC
CIVIL ENGINEER
Giffen Consulting Ltd.
Vancouver, BC
- Full-time
Giffen Consulting Ltd. (Giffen) is looking to hire a Civil Engineer with a mining and/or heavy industrial background to join our growing team. We are looking for an individual to join us on…
Added 6 hours ago
WE
Project Assistant
Williams Engineering Canada Inc.
Calgary, AB
- Full-time
…create, and encourage diverse perspectives, to provide innovative solutions across the busiest cities and the most remote regions of Western and Northern Canada. We recognize that our…
Added 6 hours ago
PC
Senior Cloud Platform Lead, Senior Manager
PwC Canada
Ottawa, ON
- Full-time
…should also have proficiency with Platform as a Service (PaaS) solutions like Google Cloud Functions and Amazon…
Added 6 hours ago
W
Sr AI Engineer
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
…sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve…
Added 6 hours ago
W
Principal Mechanical Engineer
Worley
Toronto, ON
- Full-time
We are currently recruiting for a Principal Mechanical Engineer – HVAC, Building Services and Fire Protection Our team includes world class experts and dynamic go-getters. This is a…
Added 7 hours ago
EV
Engineer / EIT - Apply For Future Opportunities
Elk Valley Resources
Elkford, BC
- Full-time
Collaborate with cross-functional teams to develop practical engineering solutions

Buildots

Customer Success Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: At least 4 years of experience as a construction professional, preferably site based (i.e.
Posting language: English
Posted: Oct 21, 2026

Original job description

About Buildots

Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.

Over 100 global giants trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.

With $297M raised, this is your opportunity to join a high-growth company that's already closing in on unicorn status. As a CSM Major Projects (El Paso at Buildots), you will be responsible for ensuring customer success and satisfaction on a major construction project in El Paso, while also supporting additional projects remotely. You’ll work closely with customer and project teams to drive adoption, optimize project outcomes, and ensure customers get maximum value from the Buildots platform.

About The Role:

Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects.

As a CSM within Buildots you are responsible for the set-up and onboarding of all new projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day to day practices of our projects, which leads to adoption across our key accounts. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, you’ll provide user stories and wins to the account teams helping to support the successful expansion within our key accounts. Alongside this you’ll work closely with our technical team to ensure project data is correct, as project’s evolve so does their digital twin within Buildots, alongside your dedicated VDC you’ll need to ensure we’re ahead of the game.

What You'll Do:

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
Lead the relationship with our key champions ensure they feel supported by Buildots, whilst also being the customer voice amongst internal delivery “pods”.
Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring a ongoing legacy of Customer Success Delivery.

Requirements:

At least 4 years of experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller)
Proven client-facing experience, whether in a B2B role or through working directly with owners and customers within the construction industry
Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
Willingness to travel
Candidates must be located in Toronto area

*By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.

Requirements

Requirements:

At least 4 years of experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller)
Proven client-facing experience, whether in a B2B role or through working directly with owners and customers within the construction industry
Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
Willingness to travel
Candidates must be located in Toronto area

Apply About employer

More about this job

Responsibilities

You will be responsible for ensuring customer success and satisfaction by driving product adoption and providing strategic advisory services across multiple construction projects. You will also act as the voice of the customer to internal product teams while managing project onboarding and user training.

Requirements

Candidates must have at least 4 years of experience in a construction professional role, such as Project Manager or Superintendent. Strong client-facing skills, experience with change management, and the ability to work in a fast-paced startup environment are essential.

Skills

Construction Management
Customer Success
Change Management
Stakeholder Management
BIM
Project Management
Onboarding
Technical Training
Data Analysis
Client Relations
Strategic Advisory
Product Adoption
Construction Intelligence
Digital Twin
Communication

Visa sponsorship

Not detected in the job text

Keywords

Construction Intelligence
BIM
Buildots
Project Management
Superintendent
Project Engineer
Project Controller
Customer Success
Change Management
Stakeholder Management
Onboarding
Digital Twin
VDC
ROI
Startup
Construction
Client-facing
Data Analysis
Product Roadmap
Strategic Advisory

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