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Added 9 mins ago
GO
Water Control Systems Planning Engineer
Government of Manitoba
Winnipeg, MB
- Full-time
Reporting to the Senior Water Control System Planning Engineer, the Water Control System Planning Engineer is responsible for providing engineering services related to water management…
Added 9 mins ago
SR
Platform Engineer
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Vancouver, BC
- $60 to $70 CAD / hour
- Contract
As a result of investment in technology our global enterprise organization is looking to add an Observability Engineer to their engineering team. This role focuses on overseeing technology…
Added 9 mins ago
T
Engineer I
TD
Toronto, ON
- Full-time
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Added 9 mins ago
W
Co-op Student, Wireless Communication
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- Full-time
…and death in British Columbia. You will partner with a senior engineer to exercise fundamental skills project management, technical research and evaluation, and communication. If time and…
Added 9 mins ago
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- Full-time
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Added 10 mins ago
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Staff Data Engineer - Retail Media Platform
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Toronto, ON
- Full-time
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Added 10 mins ago
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Added 24 mins ago
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Ross Video
Ottawa, ON · Nepean, ON
- Full-time
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Added 25 mins ago
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Engineer, Operations
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- Full-time
Under the direction of the Operations Superintendent, the Operations Engineer position is responsible for providing engineering support for the operations for their assigned units, and…
Added 39 mins ago
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Added 39 mins ago
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We are seeking a Senior Cybersecurity Test Engineer to lead and execute security testing activities across applications, infrastructure, cloud environments, APIs, and system integrations.…
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- Full-time
We're Hiring a Digital Sales Engineer / Market Development Manager!
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Network Engineer (35135)
Myticas Consulting
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- Full-time
We are looking for an experienced Network Service Engineer with strong expertise in customer network service configuration to support the design, implementation, and optimization of network…
Added 39 mins ago
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Senior Java Developer
BNP Paribas
Montreal, QC
- Full-time
Prime Services Technology is seeking a Senior Java Engineer in Montreal to design and deliver reliable, scalable distributed systems. This is a hands-on senior individual contributor role…
Added 39 mins ago
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Principal Process Engineer - Power Projects
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Calgary, AB
- Full-time
The Principal Process Engineer – Power Projects provides process and thermal-cycle engineering leadership for gas-turbine-based simple-cycle, combined-cycle, and cogeneration projects,…
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DevOps Specialist - Kubernetes (35700)
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Implement and maintain CI/CD pipelines to support automated application deployment and infrastructure changes
Added 39 mins ago
UO
Research Engineer
University of British Columbia
Kelowna, BC · UBCO | Engineering, Management and Education Building (EME)
- $6,631.67 to $9,533.25 CAD / month
- Full-time
…partnering with academic and industrial clients to understand application requirements, define project scope, and deliver technical solutions aligned with the Center's expertise, resources,…
Added 1 hour ago
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AB · Edmonton, AB
As a Senior Geotechnical Applications Engineer with Xerxes, you will be a key technical resource supporting the application, installation, and field performance of underground storage tank…
Added 1 hour ago
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Full Stack Engineer
Tekgence Inc
Montreal, QC
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Other Skills: Linux/Unix, software design patterns, application troubleshooting, and distributed application debugging.
Added 1 hour ago
AI
Mainframe Production Support Engineer
Aptino, Inc.
Toronto, ON
- $45 to $50 CAD / hour
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We are looking for an experienced Mainframe Production Support Engineer to support and maintain critical banking applications. The ideal candidate must have strong hands-on experience in…
Added 1 hour ago
C
Staff Security Engineer - Calix Cloud
Calix
Canada
- Full-time
We’re looking for a Staff Security Engineer to define and strengthen the trust architecture connecting our devices, customers, and cloud platform. In this highly influential, hands-on role,…
Added 1 hour ago
TU
Research Engineer
The University of British Columbia
Kelowna, BC
- $6,631.67 to $9,533.25 CAD / month
- Full-time
…partnering with academic and industrial clients to understand application requirements, define project scope, and deliver technical solutions aligned with the Center's expertise, resources,…
Added 1 hour ago
C
Senior Identity Security Engineer
CPKC
Calgary, AB
- Full-time
Collaborate with security, infrastructure, application, compliance, audit, and business teams to enhance PAM, IAM, IGA, and PKI programs, while maintaining technical documentation,…
Added 1 hour ago
Maintenance Service Worker
Government of Alberta
Calgary, AB
Building Operator A Certificate or 5th Class Power Plant Engineer Certificate or trade certification.

Buildots

Customer Success Manager - Canada

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: At least 4 years of experience as a construction professional, preferably site based (i.e.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Buildots

Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.

Over 100 global giants trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson. In Canada, our clients include Bird Construction, EllisDon, Graham Construction, Ledcor, Pomerleau, Urban One Builders and Kiewit Canada. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.

About The Role:

Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects.

As a CSM within Buildots you are responsible for the set-up and onboarding of all new projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day to day practices of our projects, which leads to adoption across our key accounts. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, you’ll provide user stories and wins to the account teams helping to support the successful expansion within our key accounts. Alongside this you’ll work closely with our technical team to ensure project data is correct, as project’s evolve so does their digital twin within Buildots, alongside your dedicated VDC you’ll need to ensure we’re ahead of the game.

What You'll Do:

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
Lead the relationship with our key champions ensure they feel supported by Buildots, whilst also being the customer voice amongst internal delivery “pods”.
Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring a ongoing legacy of Customer Success Delivery.

Requirements:

At least 4 years of experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller)
Proven client-facing experience, whether in a B2B role or through working directly with owners and customers within the construction industry
Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
Willingness to travel
Candidates must be located in Toronto area

*By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.

Requirements

Requirements:

At least 4 years of experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller)
Proven client-facing experience, whether in a B2B role or through working directly with owners and customers within the construction industry
Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
Willingness to travel
Candidates must be located in Toronto area

Apply About employer

More about this job

Responsibilities

The Customer Success Manager will lead the onboarding and implementation of the Buildots platform across construction projects to ensure successful product adoption. They will act as the voice of the customer, providing strategic advisory services and feedback to internal product teams to drive project success.

Requirements

Candidates must have at least 4 years of experience as a construction professional, preferably in a site-based role. Strong client-facing, stakeholder management, and communication skills are required, along with the ability to travel and a location in the Toronto area.

Skills

Customer Success
Construction Management
BIM
Project Management
Change Management
Stakeholder Management
Onboarding
Technical Training
Data Analysis
Strategic Advisory
Communication
Problem Solving
Relationship Management
Construction Intelligence

Visa sponsorship

Not detected in the job text

Keywords

Construction Intelligence
BIM
Customer Success
Project Management
Superintendent
Project Engineer
Project Controller
Change Management
Digital Twin
VDC
Onboarding
SaaS
Construction Technology
Stakeholder Management
Strategic Advisory
Product Adoption
Site-based
B2B

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