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Added 4 mins ago
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Client Service Associate
BMO
Calgary, AB · CALG
- Full-time
Gathers and distributes information on updates to training, guidelines, technology, and other business related information.
Added 4 mins ago
LG
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- Full-time
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Added 20 mins ago
NC
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- Full-time
Communicate technical information and maintain documentation to support shared understanding.
Added 35 mins ago
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- $45.5 to $52.5 CAD / hour
- Contract
The Release Manager oversees release and risk management activities for technology solutions supporting the FAcT program. The role is responsible for coordinating complex releases, managing…
Added 35 mins ago
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Mississauga, ON
- Contract
Role: Business Analyst / Project Manager with Capital Market
Added 50 mins ago
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Financial Analyst, Winter 2027 (Co-op/Internship) - 8 months
BMO
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…opportunity to participate in programs such as the Women in Technology Mentorship Program, BMO Social Squad student-led activities, BMO Academy corporate learning platform, and access to…
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Total Rewards: Benefits/Incentive Information
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Total Rewards: Benefits/Incentive Information
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Senior Director, Technology Risk Assessments
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Toronto, ON
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Added 1 hour ago
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- Full-time
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Added 1 hour ago
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- Full-time
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Manager British Columbia, Mechanical
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Vancouver, BC
- Full-time
Serve as Project Manager, Discipline Lead, or Design Engineer on projects in various markets.
Added 1 hour ago
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Senior Associate SIEM Implementation
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Collaborate with cross-functional teams including SOC, threat hunters, infrastructure, and cloud teams to support delivery and ensure quality standards.
Added 1 hour ago
F
Nurse Practitioner Clinical Lead, HCP Onboarding & Clinical Education
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Remote, Canada
- $108,000 to $120,000 CAD / year
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- Remote
…their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all…
Added 1 hour ago
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Customer Success Manager - Canada
Buildots
Toronto, ON
- Full-time
…they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our…
Added 1 hour ago
CI
Senior Manager, ERP
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Ottawa, ON
- Full-time
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Added 1 hour ago
A
Underwriting Manager, Middle Market Package
AXA
Toronto, ON
- Full-time
As Underwriting Manager you will lead the Middle Market underwriting team focusing on property and casualty package for mid-sized businesses across Canada. Working with brokers and clients…
Added 1 hour ago
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Senior Applied Machine Learning Scientist
TD
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Leading the conceptualization, design, and delivery of AI/ML systems to solve complex business and enterprise-wide problems.
Added 1 hour ago
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HR Specialist - TA Products
TD
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…vendor solutions. Through close partnership with business, technology and delivery partners, the team turns strategic priorities into measure impact and deliver business…
Added 1 hour ago
I
Global Account Manager
IMDEX
Canada
- Full-time
The Global Account Manager owns IMDEX’s strategic relationship with a portfolio of major global mining and resources customers. The role connects customer priorities across corporate,…
Added 1 hour ago
E
Information Technology Audit Manager
emergiTEL
Toronto, ON
- Full-time
emergiTEL is currently seeking an Audit Manager I, IT Audit on behalf of our client, a leading North American financial services organization. This is an excellent opportunity for an…
Added 1 hour ago
E
Manager, DevOps Engineering
EllisDon
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- Full-time
Independently own a portfolio of applications, platforms and DevOps capabilities, including commitments, delivery, operations and continuous improvement.
Added 1 hour ago
NA
Dean's Office Assistant, School of Construction and Building Sciences
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
…team supporting the Dean and Academic Strategy and Operations Manager…

Buildots

Customer Success Manager - Canada

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: At least 4 years of experience as a construction professional, preferably site based (i.e.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Buildots

Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.

Over 100 global giants trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson. In Canada, our clients include Bird Construction, EllisDon, Graham Construction, Ledcor, Pomerleau, Urban One Builders and Kiewit Canada. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.

About The Role:

Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects.

As a CSM within Buildots you are responsible for the set-up and onboarding of all new projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day to day practices of our projects, which leads to adoption across our key accounts. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, you’ll provide user stories and wins to the account teams helping to support the successful expansion within our key accounts. Alongside this you’ll work closely with our technical team to ensure project data is correct, as project’s evolve so does their digital twin within Buildots, alongside your dedicated VDC you’ll need to ensure we’re ahead of the game.

What You'll Do:

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
Lead the relationship with our key champions ensure they feel supported by Buildots, whilst also being the customer voice amongst internal delivery “pods”.
Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring a ongoing legacy of Customer Success Delivery.

Requirements:

At least 4 years of experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller)
Proven client-facing experience, whether in a B2B role or through working directly with owners and customers within the construction industry
Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
Willingness to travel
Candidates must be located in Toronto area

*By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.

Requirements

Requirements:

At least 4 years of experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller)
Proven client-facing experience, whether in a B2B role or through working directly with owners and customers within the construction industry
Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
Willingness to travel
Candidates must be located in Toronto area

Apply About employer

More about this job

Responsibilities

The Customer Success Manager will lead the onboarding and implementation of the Buildots platform across construction projects to ensure successful product adoption. They will act as the voice of the customer, providing strategic advisory services and feedback to internal product teams to drive project success.

Requirements

Candidates must have at least 4 years of experience as a construction professional, preferably in a site-based role. Strong client-facing, stakeholder management, and communication skills are required, along with the ability to travel and a location in the Toronto area.

Skills

Customer Success
Construction Management
BIM
Project Management
Change Management
Stakeholder Management
Onboarding
Technical Training
Data Analysis
Strategic Advisory
Communication
Problem Solving
Relationship Management
Construction Intelligence

Visa sponsorship

Not detected in the job text

Keywords

Construction Intelligence
BIM
Customer Success
Project Management
Superintendent
Project Engineer
Project Controller
Change Management
Digital Twin
VDC
Onboarding
SaaS
Construction Technology
Stakeholder Management
Strategic Advisory
Product Adoption
Site-based
B2B

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