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Added 5 mins ago
RC
Management Consulting Manager, Supply Chain Advisory
RSM Canada
Toronto, ON
- Full-time
…experts like us to help them develop new supply chain strategies and refine their operations. As the leader of the middle market, we know the unique challenges and opportunities our…
Added 1 hour ago
CW
Account Representative / Account Manager / Project Manager
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who…
Added 1 hour ago
TR
Senior Leasing Manager (Retail)
Taylor Ryan Executive Search Partners
Toronto, ON
- Full-time
Our client is seeking an experienced Senior Leasing Manager to lead the leasing strategy and execution for a portfolio of retail properties. This individual will be responsible for driving…
Added 3 hours ago
1
Product Builder / Senior Product Engineer - AI Products
15Rock
Toronto, ON
- Full-time
The Product Builder owns a product problem from the first client conversation to working software in the client's hands. You find the problem worth solving, decide what to build, and build…
Added 4 hours ago
RU
Management Consulting Manager, Supply Chain Advisory
RSM US LLP
Toronto, ON
- Full-time
…experts like us to help them develop new supply chain strategies and refine their operations. As the leader of the middle market, we know the unique challenges and opportunities our…
Added 4 hours ago
B
Cleaning Supervisor
BGIS
Calgary, AB
- Full-time
…operations of the cleaning service through planning, quality control and management of the site Cleaners. Reporting to the Property Manager, the Area Supervisor is to set high standards for…
Added 5 hours ago
ST
Apprenticeship Training Specialist
Skilled Trades Ontario / Métiers spécialisés Ontario
Mississauga, ON
- Full-time
…training across Ontario’s skilled trades system. Reporting to the Manager, Training & Coordination Unit, the Specialist coordinates apprenticeship training delivery activities for an…
Added 6 hours ago
Senior Project Coordinator
Scotiabank
Toronto, ON
The Delivery Manager supports the planning, coordination, and delivery of projects within the Enterprise Delivery Office (EDO) Wealth Management portfolio. This role is primarily focused on…
Added 6 hours ago
RB
Senior Manager, Social Content & Communities
Royal Bank of Canada
Toronto, ON
- Full-time
RBC Enterprise Social Media is our center of excellence - the place where social strategy is conceived, built, and scaled across one of Canada's most recognized brands. We're looking for an…
Added 6 hours ago
B
Cleaning Supervisor
BGIS
Calgary, AB
- Full-time
…operations of the cleaning service through planning, quality control and management of the site Cleaners. Reporting to the Property Manager, the Area Supervisor is to set high standards for…
Added 7 hours ago
A
Manager, Alberta, Electrical
AtkinsRéalis
Calgary, AB
- Full-time
This role will be central to the continued growth and technical development of our M&E practice. The position combines market-facing leadership with hands-on project execution and team…
Added 7 hours ago
A
Manager British Columbia, Mechanical
AtkinsRéalis
Vancouver, BC
- Full-time
This role will be central to the continued growth and technical development of our M&E practice. The position combines market-facing leadership with hands-on project execution and team…
Added 7 hours ago
OM
Operations Project Manager
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Calgary, AB
- Full-time
The Operations Project Manager keeps client campaigns on track from launch to close and keeps an assigned portfolio of partner schools engaged, growing, and technically up and running.
Added 7 hours ago
R
Senior Manager, Social Content & Communities
RBC
Toronto, ON
- Full-time
RBC Enterprise Social Media is our center of excellence - the place where social strategy is conceived, built, and scaled across one of Canada's most recognized brands. We're looking for an…
Added 7 hours ago
B
Customer Success Manager - Canada
Buildots
Toronto, ON
- Full-time
…they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our…
Added 7 hours ago
T
HR Specialist - TA Products
TD
Toronto, ON
- Full-time
Translate priorities for the Assess, Select, Hire and Preboard portfolio into clear plans, requirements and actions that align to business goals and intended outcomes.
Added 7 hours ago
AC
Senior Manager, U.S. Corporate Tax
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Winnipeg, MB
- Full-time
Accountable for the delivery of industry and technical expertise relating to complex tax and assurance issues through client interactions, reports, technical work, management presentations,…
Added 8 hours ago
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Operations Project Manager
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Vancouver, BC
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The Operations Project Manager owns delivery for Bureau's larger client accounts, from signed order through to a Perfect Install: every booth Fully Complete, on the promised date, with a…
Added 8 hours ago
S
Sales Support Manager-Data Centre & Managed IT Services
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SK · Saskatchewan, Canada
- Full-time
Help shape what’s next in technology at SaskTel. As Sales Support Manager, you’ll support both the Cloud/Data Centre and Managed IT Services (MITS) product portfolios, turning market…
Added 8 hours ago
W
Senior Account Manager
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Toronto, ON · Greater Toronto Area, Canada
- $275,000 to $325,000 CAD / year
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Global Delivery Model Alignment: Champion delivery governance by partnering with onshore program leadership and offshore engineering/support hubs, ensuring SLA compliance, project milestone…
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Senior Manager, Physical Security
BGIS
Markham, ON
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The Senior Manager, Physical Security will be a key member of the BGIS Corporate Security and Business Continuity Management team, and will lead North American physical security…
Added 10 hours ago
C
Technical Product Manager
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Mississauga, ON
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● Maintain in-depth knowledge of the digital pathology market, of Roche portfolio, and of our competitors.
Added 10 hours ago
SL
Security Platform Analyst
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Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
- Full-time
This will be in the form of ticket and problem management, security tool management, project contribution and acceptance of new technology into production while running the service…
Added 10 hours ago
B
Facility Services Manager
BGIS
North Bay, ON
- Full-time
The Facility Services Manager is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting and…
Added 10 hours ago
TC
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Toronto, ON
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Buildots

Customer Success Manager - Canada

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: At least 4 years of experience as a construction professional, preferably site based (i.e.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Buildots

Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.

Over 100 global giants trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson. In Canada, our clients include Bird Construction, EllisDon, Graham Construction, Ledcor, Pomerleau, Urban One Builders and Kiewit Canada. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.

About The Role:

Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects.

As a CSM within Buildots you are responsible for the set-up and onboarding of all new projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day to day practices of our projects, which leads to adoption across our key accounts. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, you’ll provide user stories and wins to the account teams helping to support the successful expansion within our key accounts. Alongside this you’ll work closely with our technical team to ensure project data is correct, as project’s evolve so does their digital twin within Buildots, alongside your dedicated VDC you’ll need to ensure we’re ahead of the game.

What You'll Do:

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
Lead the relationship with our key champions ensure they feel supported by Buildots, whilst also being the customer voice amongst internal delivery “pods”.
Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring a ongoing legacy of Customer Success Delivery.

Requirements:

At least 4 years of experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller)
Proven client-facing experience, whether in a B2B role or through working directly with owners and customers within the construction industry
Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
Willingness to travel
Candidates must be located in Toronto area

*By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.

Requirements

Requirements:

At least 4 years of experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller)
Proven client-facing experience, whether in a B2B role or through working directly with owners and customers within the construction industry
Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
Willingness to travel
Candidates must be located in Toronto area

Apply About employer

More about this job

Responsibilities

The Customer Success Manager will lead the onboarding and implementation of the Buildots platform across construction projects to ensure successful product adoption. They will act as the voice of the customer, providing strategic advisory services and feedback to internal product teams to drive project success.

Requirements

Candidates must have at least 4 years of experience as a construction professional, preferably in a site-based role. Strong client-facing, stakeholder management, and communication skills are required, along with the ability to travel and a location in the Toronto area.

Skills

Customer Success
Construction Management
BIM
Project Management
Change Management
Stakeholder Management
Onboarding
Technical Training
Data Analysis
Strategic Advisory
Communication
Problem Solving
Relationship Management
Construction Intelligence

Visa sponsorship

Not detected in the job text

Keywords

Construction Intelligence
BIM
Customer Success
Project Management
Superintendent
Project Engineer
Project Controller
Change Management
Digital Twin
VDC
Onboarding
SaaS
Construction Technology
Stakeholder Management
Strategic Advisory
Product Adoption
Site-based
B2B

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