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Added 3 mins ago
B
Client Service Associate
BMO
Calgary, AB · CALG
- Full-time
…with day-to-day administration and provides exceptional client service to support achievement of business objectives. A client-focused role, committed to managing and growing client…
Added 3 mins ago
WM
Route Driver CDL-B
Waste Management, Inc. (WM)
Dartmouth, NS
- Full-time
…met on a continual basis for various waste pickup and supply delivery. Provides the highest level of customer service possible at all times. May also transport waste from either a WMHS…
Added 3 mins ago
Scotia Jarislowsky Fraser Portfolio Manager - Vancouver
Scotiabank
Vancouver, BC
The Portfolio Manager develops client relationships to gain an intimate understanding of client’s life goals, circumstance and needs in order to provide investment counselling integrated…
Added 3 mins ago
L
Home Medical Equipment Delivery Driver
Linde
Bathurst, NB
- Full-time
Home Medical Equipment Delivery Driver (N/Atemps plein)
Added 3 mins ago
CG
Janitorial Manager
Compass Group Canada
Prince George, BC
- Full-time
The Janitorial Manager is responsible for leading and overseeing daily Janitorial, and environmental services operations at Mt. Milligan Site. This salaried management position ensures…
Added 3 mins ago
FC
Cost Control Manager
FCC Construcción
Toronto, ON
- Full-time
The Cost Control Manager plays a key role in supporting the successful delivery of Go Rail Expansion - On-Corridor Program . This position is responsible for leading cost control and…
Added 3 mins ago
TU
Sub-Head Electrician
The University of British Columbia
Vancouver, BC
- Full-time
Coordinate day-to-day operations by responding to on-site issues, initiating appropriate corrective action, and communicating with customers to support effective service delivery.
Added 3 mins ago
PG
Media Planner
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- Full-time
…avoid stagnation. This ensures that our clients get the best service to tackle their future-facing challenges and that our team stays on their…
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CS
Cook (Casual Part Time)
Cogir Senior Living
Calgary, AB · Scenic Acres
- Part-time
Reporting to the Culinary Manager, the Cook is responsible for preparation and delivery of all foods for residents, guests and employees.
Added 3 mins ago
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Chef d’équipe, Administration des avantages sociaux
Altis
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
You'll oversee daily operations, including payroll-related matters, service delivery and performance management.
Added 19 mins ago
CR
Project Manager - Business Development
Cando Rail & Terminals
Canada
- Full-time
Working knowledge of project management principles and Cando’s service delivery practices
Added 19 mins ago
CR
Project Coordinator - Business Development
Cando Rail & Terminals
Canada
- Full-time
Working knowledge of project management principles and Cando’s service delivery practices
Added 19 mins ago
UO
Sub-Head Electrician
University of British Columbia
Vancouver, BC
- Full-time
Coordinate day-to-day operations by responding to on-site issues, initiating appropriate corrective action, and communicating with customers to support effective service delivery.
Added 19 mins ago
NC
Software Developer
NAV CANADA
Ottawa, ON
- Full-time
Knowledge of software configuration management and delivery practices, including source control, automated build pipelines, dependency management, and software packaging.
Added 34 mins ago
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Banking Officer, Banking Client Solutions Team
BMO
Toronto, ON · FCP
- Full-time
Supports the delivery of an exceptional customer experience to private banking clients. Provides a superior level of courteous, knowledgeable and professional service to all existing and…
Added 34 mins ago
IT Support Engineer III
SHEIN
Canada
This position reports to the IT Manager, Warehouse.
Added 34 mins ago
C
Lifestyle & Programs Manager
Chartwell
Waterloo, ON
- Full-time
As a Lifestyle and Programs Supervisor at Chartwell, reporting to the Lifestyle and Programs Manager, you’ll coordinate the day-to-day delivery of meaningful programs that reflect…
Added 34 mins ago
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Added 34 mins ago
SC
Site Manager - $70K - $75K
Securitas Canada
Gatineau, QC
- Full-time
Securitas is seeking an experienced and results-driven Site Manager to oversee the day-to-day operations of a Security Operations Center (SOC), providing leadership, direction, and support…
Added 34 mins ago
SC
Site Manager - $70K - $75K
Securitas Canada
Ottawa, ON
- Full-time
Securitas is seeking an experienced and results-driven Site Manager to oversee the day-to-day operations of a Security Operations Center (SOC), providing leadership, direction, and support…
Added 34 mins ago
S
Release Manager
SkyAlyne
Ottawa, ON
- $45.5 to $52.5 CAD / hour
- Contract
The Release Manager oversees release and risk management activities for technology solutions supporting the FAcT program. The role is responsible for coordinating complex releases, managing…
Added 34 mins ago
DR
Ready Mix Operations Manager
Dawn Recruiting Agency
Kitimat, BC
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Understand individual contract requirements, including mix specifications, volumes, schedules, delivery arrangements, testing requirements, and service expectations.
Added 34 mins ago
TH
Order Picker Part Time - ST CATHARINES
The Home Depot Canada
St. Catharines, ON
- Part-time
…out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS…
Added 34 mins ago
CG
Janitorial Manager
Compass Group Canada
Prince George, BC
- Full-time
The Janitorial Manager is responsible for leading and overseeing daily Janitorial, and environmental services operations at Mt. Milligan Site. This salaried management position ensures…
Added 34 mins ago
S
Requirements Management Specialist
SkyAlyne
Ottawa, ON
- Full-time
Position Reports To: Manager Systems Engineering

Buildots

Customer Success Manager - Canada

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: At least 4 years of experience as a construction professional, preferably site based (i.e.
Posting language: English
Posted: Nov 4, 2026

Original job description

About Buildots

Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.

Over 100 global giants trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson. In Canada, our clients include Bird Construction, EllisDon, Graham Construction, Ledcor, Pomerleau, Urban One Builders and Kiewit Canada. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.

About The Role:

Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects.

As a CSM within Buildots you are responsible for the set-up and onboarding of all new projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day to day practices of our projects, which leads to adoption across our key accounts. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, you’ll provide user stories and wins to the account teams helping to support the successful expansion within our key accounts. Alongside this you’ll work closely with our technical team to ensure project data is correct, as project’s evolve so does their digital twin within Buildots, alongside your dedicated VDC you’ll need to ensure we’re ahead of the game.

What You'll Do:

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
Lead the relationship with our key champions ensure they feel supported by Buildots, whilst also being the customer voice amongst internal delivery “pods”.
Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring a ongoing legacy of Customer Success Delivery.

Requirements:

At least 4 years of experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller)
Proven client-facing experience, whether in a B2B role or through working directly with owners and customers within the construction industry
Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
Willingness to travel
Candidates must be located in Toronto area

*By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.

Requirements

Requirements:

At least 4 years of experience as a construction professional, preferably site based (i.e. Project Manager, Superintendent, Project Engineer, Project controller)
Proven client-facing experience, whether in a B2B role or through working directly with owners and customers within the construction industry
Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively escalate to management when needed, contribute to building the company's success secret sauce
Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
Willingness to travel
Candidates must be located in Toronto area

Apply About employer

More about this job

Responsibilities

The Customer Success Manager will lead the onboarding and implementation of the Buildots platform across construction projects to ensure successful product adoption. They will act as the voice of the customer, providing strategic advisory services and feedback to internal product teams to drive project success.

Requirements

Candidates must have at least 4 years of experience as a construction professional, preferably in a site-based role. Strong client-facing, stakeholder management, and communication skills are required, along with the ability to travel and a location in the Toronto area.

Skills

Customer Success
Construction Management
BIM
Project Management
Change Management
Stakeholder Management
Onboarding
Technical Training
Data Analysis
Strategic Advisory
Communication
Problem Solving
Relationship Management
Construction Intelligence

Visa sponsorship

Not detected in the job text

Keywords

Construction Intelligence
BIM
Customer Success
Project Management
Superintendent
Project Engineer
Project Controller
Change Management
Digital Twin
VDC
Onboarding
SaaS
Construction Technology
Stakeholder Management
Strategic Advisory
Product Adoption
Site-based
B2B

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