Closed listing
Application Support Manager
- Toronto, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
CategorySkills: Must‐Have Skills• 8–12+ years in Application Support / Production Management within BFSI• 3–5+ years in a technical people‐management or service delivery 1lead role• Deep knowledge of ITIL processes (Incident, Problem, Change, Release)• Experience supporting mission‐critical banking or Capital Markets applications• Strong stakeholder management and executive communication skills• Hands‐on experience with production incident management and RCA• Understanding of technology risk, audit, and regulatory requirements Nice‐to‐Have Skills• Capital Markets domain exposure (Trading, Risk, Market Data, Finance)• Experience with ServiceNow, Splunk, Dynatrace, AppDynamics, or similar tools• Exposure to cloud or hybrid environments• SRE or DevOps maturity in regulated environments• Vendor management and managed services transition experience
More about this job
Responsibilities
Manage mission-critical banking or capital markets applications while overseeing production incident management and root cause analysis. Lead service delivery efforts and ensure compliance with technology risk, audit, and regulatory requirements.
Requirements
Requires 8-12+ years of experience in application support within the BFSI sector and 3-5+ years in a technical leadership role. Candidates must possess deep knowledge of ITIL processes and strong executive communication skills.
Skills
- Application Support
- Production Management
- BFSI
- ITIL
- Incident Management
- Problem Management
- Change Management
- Release Management
- Capital Markets
- Stakeholder Management
- Executive Communication
- Technology Risk
- Audit
- Regulatory Requirements
- ServiceNow
- Splunk
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Management & Leadership
- Finance & Accounting
- Customer Service & Support
Keywords
- Application Support
- Production Management
- BFSI
- ITIL
- Incident Management
- Problem Management
- Change Management
- Release Management
- Capital Markets
- Stakeholder Management
- Executive Communication
- Technology Risk
- Audit
- Regulatory Requirements
- ServiceNow
- Splunk
- Dynatrace
- AppDynamics
- Cloud
- Hybrid Environments
- SRE
- DevOps
- Vendor Management
- Managed Services
- Trading
- Risk
- Market Data
- Finance