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BULL INFORMATION SYSTEMS LIMITED

Application Support Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 22, 2026
Posting language: English
Posted: Sep 22, 2026

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Original job description

CategorySkills: Must‐Have Skills• 8–12+ years in Application Support / Production Management within BFSI• 3–5+ years in a technical people‐management or service delivery 1lead role• Deep knowledge of ITIL processes (Incident, Problem, Change, Release)• Experience supporting mission‐critical banking or Capital Markets applications• Strong stakeholder management and executive communication skills• Hands‐on experience with production incident management and RCA• Understanding of technology risk, audit, and regulatory requirements Nice‐to‐Have Skills• Capital Markets domain exposure (Trading, Risk, Market Data, Finance)• Experience with ServiceNow, Splunk, Dynatrace, AppDynamics, or similar tools• Exposure to cloud or hybrid environments• SRE or DevOps maturity in regulated environments• Vendor management and managed services transition experience

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More about this job

Responsibilities

Manage mission-critical banking or capital markets applications while overseeing production incident management and root cause analysis. Lead service delivery efforts and ensure compliance with technology risk, audit, and regulatory requirements.

Requirements

Requires 8-12+ years of experience in application support within the BFSI sector and 3-5+ years in a technical leadership role. Candidates must possess deep knowledge of ITIL processes and strong executive communication skills.

Skills

Application Support
Production Management
BFSI
ITIL
Incident Management
Problem Management
Change Management
Release Management
Capital Markets
Stakeholder Management
Executive Communication
Technology Risk
Audit
Regulatory Requirements
ServiceNow
Splunk

Visa sponsorship

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Keywords

Application Support
Production Management
BFSI
ITIL
Incident Management
Problem Management
Change Management
Release Management
Capital Markets
Stakeholder Management
Executive Communication
Technology Risk
Audit
Regulatory Requirements
ServiceNow
Splunk
Dynatrace
AppDynamics
Cloud
Hybrid Environments
SRE
DevOps
Vendor Management
Managed Services
Trading
Risk
Market Data
Finance

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