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Added 18 mins ago
GE
Bar Assistant - Stage Bar
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Front of House (FOH) Outlets Manager and Supervisor, the Bar Porter is responsible for supporting bar operations by assisting Bartenders and maintaining clean,…
Added 18 mins ago
GE
Hospitality F&B Assistant Manager
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Reporting to the Restaurant Manager is responsible to provide leadership with the team and takes ownership of daily operations. The ability to react to situations that need a sense of…
Added 18 mins ago
L
Sales Manager - Adtech - Toronto
Locala
Toronto, ON
- Full-time
We're looking for a Sales Manager to expand the Toronto market.
Added 1 hour ago
TC
Senior People & Culture Advisor
The Common Good
AB · Edmonton, AB
- Full-time
We’re at an exciting point in our People & Culture journey, and we’re looking for someone who wants to help turn positive ideas into meaningful change.
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Fernie, BC
- Internship
…alongside a seasoned clinic owner and a skillful, supportive office manager and staff that will lend their expertise in billing and panel management - creating the perfect environment for…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Fernie, BC
- Internship
…alongside a seasoned clinic owner and a skillful, supportive office manager and staff that will lend their expertise in billing and panel management - creating the perfect environment for…
Added 2 hours ago
BA
IBM Planning Analytics / TM1 Consultants & Developers
Banking and Finance Industry
Toronto, ON
- Full-time
Identify all potential Change Requests and work with designated Principal Consultant/ Project Manager on these variations
Added 3 hours ago
CC
Manager, Change Management
Canadian Cancer Society
Toronto, ON
- Full-time
Job Title: Manager, Change Management (Contract)
Added 3 hours ago
CC
Manager, Change Management
Canadian Cancer Society
Ottawa, ON
- Full-time
Job Title: Manager, Change Management (Contract)
Added 3 hours ago
CC
Manager, Change Management
Canadian Cancer Society
Quebec, QC
- Full-time
Job Title: Manager, Change Management (Contract)
Added 3 hours ago
CC
Bilingual Signature Programs, Relay For Life Youth Specialist
Canadian Cancer Society
Montreal, QC
- Full-time
Reporting to the Manager of Relay For Life Youth (RFLY), Signature Programs, the Relay For Life Youth Specialist will work as part of the national RFLY team to actively solicit new business…
Added 3 hours ago
CC
Bilingual Signature Programs, Relay For Life Youth Specialist
Canadian Cancer Society
Quebec, QC
- Full-time
Reporting to the Manager of Relay For Life Youth (RFLY), Signature Programs, the Relay For Life Youth Specialist will work as part of the national RFLY team to actively solicit new business…
Added 3 hours ago
CC
Manager, Change Management
Canadian Cancer Society
Montreal, QC
- Full-time
Job Title: Manager, Change Management (Contract)
Added 4 hours ago
CC
Manager, Change Management
Canadian Cancer Society
Vancouver, BC
- Full-time
Job Title: Manager, Change Management (Contract)
Added 4 hours ago
SI
CRM Analyst
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
Follow established change management, security, access and incident escalation procedures in partnership with IT
Added 4 hours ago
CC
Supporter Engagement Specialist
Canadian Cancer Society
Quebec, QC
- Full-time
Supports the Sr. Manager, and/or Manager, and the rest of their Supporter Engagement Team in the development of, donor and participant fundraising programs, including Run for The Cure,…
Added 4 hours ago
CC
Manager, Leadership Giving, Ontario
Canadian Cancer Society
Hamilton, ON
- Full-time
Job Title: Manager, Leadership Giving Ontario
Added 4 hours ago
CC
Specialist, Work Management
Cameco Corporation
Saskatoon, SK
- Full-time
Reporting to the manager, work management processes, you will play an important role in strengthening work management practices across Cameco’s Canadian operations. You will support the…
Added 4 hours ago
CC
Sr. Specialist, Relay for Life Youth
Canadian Cancer Society
Toronto, ON
- Full-time
Reporting to Manager of Relay for Life Youth (RFLY), Signature Programs, the Relay for Life Youth Sr. Specialist will assist in leading growth and expansion of Relay for Life Youth by…
Added 4 hours ago
CC
Manager, Leadership Giving, Ontario
Canadian Cancer Society
Toronto, ON
- Full-time
Job Title: Manager, Leadership Giving Ontario
Added 4 hours ago
CC
Manager, Fundraising Communications
Canadian Cancer Society
Montreal, QC
- Full-time
Job Title: Manager, Fundraising Communications, Quebec and French Canada
Added 4 hours ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Calgary, AB
- Full-time
Job Title: Senior Manager, Donor Communications
Added 4 hours ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Halifax, NS
- Full-time
Job Title: Senior Manager, Donor Communications
Added 4 hours ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
St. John's, NL
- Full-time
Job Title: Senior Manager, Donor Communications
Added 4 hours ago
CC
Senior Manager, Donor Communications
Canadian Cancer Society
Quebec, QC
- Full-time
Job Title: Senior Manager, Donor Communications

BULL TECHNICAL SERVICES LIMITED

Application Support Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Must Have Skills

Extensive experience leading application support on Microsoft technology stacks such as Windows and .NET, with a strong understanding of IT systems and infrastructure.

Experience working in the banking industry.

Deep understanding of service management principles, frameworks such as ITIL, and best practices for efficient and effective service delivery.

Strong experience in incident management, problem management, change management, and service level management.

Strong interpersonal and communication skills to build and maintain client relationships.

Ability to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.

Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.

Ability to analyze complex situations, identify problems, and propose effective solutions.

Continuous improvement mindset.

Ability to proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.

Good to Have Skills

Experience in Commercial Banking areas such as Payments and Capital Markets.

Roles and Responsibilities

Maintain high performance levels for service-related processes and implement improvement activities wherever necessary.

Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews.

Ensure systems, procedures, and methodologies are in place to support outstanding service delivery.

Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Provide production support services for application issues and queries while researching and analyzing business and system needs and exploring alternative options to recommend technology solutions.

Provide rotational after-hours on-call support for applications and databases.

Work flexible shifts when required, including day and afternoon shifts, to support workload or change activities and help balance overtime.

Lead the investigation and analysis of application technical and functional impacts, including root cause analysis of operational failures.

Manage resiliency, patching, and software compliance to ensure the production environment meets applicable organizational and technology standards.

Lead detailed design phases for small to large projects/programs, identifying, tracking, and resolving technical issues.

Prepare high-level and detailed technical specifications for small to medium projects in accordance with PLC, security, and architecture documentation objectives.

Work with the Project Manager to determine the best mix of development, interfacing applications, and third-party vendor solutions to meet business requirements and project objectives.

Provide input and coordinate with DBA teams in creating new and modifying existing database structures using different types of databases.

Apply About employer

More about this job

Responsibilities

Lead application support and service delivery, including critical incident coordination, production issue resolution, root cause analysis, and continuous improvement. Oversee technical design and project coordination, production resiliency and compliance, after-hours support, and collaboration with project managers, database teams, and vendors.

Requirements

Requires extensive experience leading application support on Microsoft technology stacks, experience in banking, and strong knowledge of ITIL and service management processes. Also requires strong communication, client relationship, project management, analytical, and continuous improvement skills; experience in commercial banking areas such as payments or capital markets is an asset.

Skills

Application Support
Microsoft Windows
.NET
Banking
ITIL
Incident Management
Problem Management
Change Management
Service Level Management
Project Management
Root Cause Analysis
Production Support
Resiliency Management
Database Management

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Microsoft Windows
.NET
Banking
Commercial Banking
Payments
Capital Markets
ITIL
Service Delivery
Incident Management
Problem Management
Change Management
Service Level Management
Production Support
Critical Incidents
Root Cause Analysis
Project Management
Client Relationships
Resiliency
Patching
Software Compliance
Technical Specifications
Database Structures
Database Administration
Third-Party Vendors
Continuous Improvement

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