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Added 7 mins ago
VC
Practice Manager - Vancouver South Animal Hospital
VetCare Canada
Vancouver, BC
- Full-time
Are you a natural leader with a passion for animals and a knack for inspiring teams? As a Practice Manager in the VetCare Community, you'll be the driving force behind a vibrant veterinary…
Added 8 mins ago
BS
JR DESIGNER
BVGlazing Systems
Concord, ON
- $50,000 to $65,000 CAD / year
- Full-time
Generate shop and site instructions, fabrication drawings, machining drawings, and record of change notices;
Added 8 mins ago
S
Senior Commercial Advisor
SYSTRA
Toronto, ON
- Full-time
§ Support the BCD commercial manager on significant negotiations, change events, commercial strategies, and major project decisions as required.
Added 8 mins ago
MC
Financial Services Representative - Full Time
Meridian Credit Union
Orillia, ON
- $50,000 to $53,000 CAD / year
- Full-time
Develop goals with Manager that are clearly defined, measurable and achievable, and align them to business unit and strategic priorities for Meridian
Added 8 mins ago
M
AI&T Manager
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…dream big and push boundaries on the ground and in the stars to change the world for the better, we’ll take you there. For more information, visit…
Added 8 mins ago
PH
Clerk IV Booking/Program
Providence Healthcare
Vancouver, BC
- Other
The hours of work, including start and stop times, days off, work area and work site may be subject to change consistent with operations requirements and applicable provisions of the…
Added 8 mins ago
SI
Talent Attraction Manager
Service Inspired Restaurants
Oakville, ON
- Other
We are seeking an innovative Talent Attraction Manager, to lead our recruitment team and the transformation of our hiring practices. This role combines strategic leadership with hands-on…
Added 8 mins ago
Senior Specialist, Data Governance
Brother Canada
Dollard-Des Ormeaux, QC
…the data governance framework. This role reports to a Senior Manager, Data Governance, and will be part of a team that focuses on operational effectiveness, maximizing data value and…
Added 8 mins ago
AF
Branch Manager - Office 1722
Attain Finance
Saint John, NB
- Full-time
As a Branch Manager, you will play a crucial role in setting the standards on delivering exceptional service to both new and existing customers, guiding them through the process of securing…
Added 8 mins ago
TO
Nurse Practitioner - Full Time Temporary - 12 months.
THE ONEILL CENTRE
Ottawa, ON
- Full-time
Complete admission, annual, and change-in-condition assessments, including medication reconciliation and participation in care conferences and care planning.
Added 8 mins ago
TO
Registered Nurse - Casual/FT/PT
THE ONEILL CENTRE
Ottawa, ON
- Part-time
The Registered Nurse (RN) reports to the Assistant Director of Care/Nurse Manager and provides clinical leadership to support safe, high-quality, person- and family-centered care. The RN…
Added 8 mins ago
TO
Cook - Part Time
THE ONEILL CENTRE
Ottawa, ON
- Part-time
Cook reports to Food Services Manager/ Food Services Supervisor and is expected to demonstrate commitment to resident safety by providing high-quality care in accordance with the…
Added 8 mins ago
Technologist II-C1417
City of London
London, ON
Reviews payment certificates, change orders, purchase orders, and invoices for contractors and consultants for work performed, correctness and progress of work, and recommends to Manager…
Added 8 mins ago
A
Civil/Environmental Engineer
AECOM
Burnaby, BC
- $75,000 to $1,050,000 CAD / year
- Full-time
Providing leadership and project manager expertise in support of ongoing remediation and waste management projects, including the review of work scopes and client deliverables
Added 8 mins ago
Tenant Support Worker
Lookout Housing and Health Society
Abbotsford, BC
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 8 mins ago
Outreach Worker
Lookout Housing and Health Society
Duncan, BC
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 8 mins ago
Tenant Support Worker
Lookout Housing and Health Society
Abbotsford, BC
Days of rest shall be consecutive. Schedule may change with two weeks’ notice
Added 8 mins ago
Postmaster - Premises provided by Postmaster (Group Office)
Canada Post - Postes Canada
Poltimore, QC
…The Postmaster, reporting to the Superintendent/Local Area Manager, is responsible for promoting and selling postal products and services to the public and businesses in the community. As…
Added 8 mins ago
Sales Representative - Toronto
Encore Market Engagement
Toronto, ON
Work with your Manager to establish territory goals aligned with business objectives and develop strategies to meet or exceed targets.
Added 23 mins ago
CG
Manager, RF Systems Engineering
Calian Group
Saskatoon, SK
- Full-time
We are looking for a Manager, RF Systems Engineering to lead an established engineering team responsible for RF systems, satellite ground-system solutions, In-Orbit Test (IOT) systems, and…
Added 23 mins ago
1
Senior Manager, Clinic IT Services
123Dentist
Toronto, ON
- $150,000 to $175,000 CAD / year
- Full-time
The Senior Manager, Clinic IT Services leads the Support function within Technology Services and is accountable for the quality, reliability, and continuous improvement of IT support for…
Added 23 mins ago
B
Senior Manager, Credit Risk Learning
BMO
Toronto, ON
- Full-time
Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.
Added 23 mins ago
T
Senior Manager, Business Banking Advisory - Tangerine
Tangerine
Toronto, ON
- Full-time
The Senior Manager, Business Advisory acts as a strategic advisor to the Director Product, Platform & Proposition, Tangerine Business and leadership team, providing small business,…
Added 23 mins ago
S
Manager, Product Owner
Scotiabank
Toronto, ON
- Full-time
In fulfilling the role, the Manager/Product Owner will take a leadership role in the development and implementation of key short- and long-term strategies and initiatives as related to the…
Added 23 mins ago
ME
Band Manager
MNP Executive Search & Professional Recruitment
BC · Rose Prairie, BC
- Full-time
The Band Manager is a key member of the executive leadership team and is responsible for the successful leadership and general management of the organization according to the vision,…

BULL TECHNICAL SERVICES LIMITED

Application Support Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Must Have Skills

Extensive experience leading application support on Microsoft technology stacks such as Windows and .NET, with a strong understanding of IT systems and infrastructure.

Experience working in the banking industry.

Deep understanding of service management principles, frameworks such as ITIL, and best practices for efficient and effective service delivery.

Strong experience in incident management, problem management, change management, and service level management.

Strong interpersonal and communication skills to build and maintain client relationships.

Ability to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.

Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.

Ability to analyze complex situations, identify problems, and propose effective solutions.

Continuous improvement mindset.

Ability to proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.

Good to Have Skills

Experience in Commercial Banking areas such as Payments and Capital Markets.

Roles and Responsibilities

Maintain high performance levels for service-related processes and implement improvement activities wherever necessary.

Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews.

Ensure systems, procedures, and methodologies are in place to support outstanding service delivery.

Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Provide production support services for application issues and queries while researching and analyzing business and system needs and exploring alternative options to recommend technology solutions.

Provide rotational after-hours on-call support for applications and databases.

Work flexible shifts when required, including day and afternoon shifts, to support workload or change activities and help balance overtime.

Lead the investigation and analysis of application technical and functional impacts, including root cause analysis of operational failures.

Manage resiliency, patching, and software compliance to ensure the production environment meets applicable organizational and technology standards.

Lead detailed design phases for small to large projects/programs, identifying, tracking, and resolving technical issues.

Prepare high-level and detailed technical specifications for small to medium projects in accordance with PLC, security, and architecture documentation objectives.

Work with the Project Manager to determine the best mix of development, interfacing applications, and third-party vendor solutions to meet business requirements and project objectives.

Provide input and coordinate with DBA teams in creating new and modifying existing database structures using different types of databases.

Apply About employer

More about this job

Responsibilities

Lead application support and service delivery, including critical incident coordination, production issue resolution, root cause analysis, and continuous improvement. Oversee technical design and project coordination, production resiliency and compliance, after-hours support, and collaboration with project managers, database teams, and vendors.

Requirements

Requires extensive experience leading application support on Microsoft technology stacks, experience in banking, and strong knowledge of ITIL and service management processes. Also requires strong communication, client relationship, project management, analytical, and continuous improvement skills; experience in commercial banking areas such as payments or capital markets is an asset.

Skills

Application Support
Microsoft Windows
.NET
Banking
ITIL
Incident Management
Problem Management
Change Management
Service Level Management
Project Management
Root Cause Analysis
Production Support
Resiliency Management
Database Management

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Microsoft Windows
.NET
Banking
Commercial Banking
Payments
Capital Markets
ITIL
Service Delivery
Incident Management
Problem Management
Change Management
Service Level Management
Production Support
Critical Incidents
Root Cause Analysis
Project Management
Client Relationships
Resiliency
Patching
Software Compliance
Technical Specifications
Database Structures
Database Administration
Third-Party Vendors
Continuous Improvement

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