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Added 10 mins ago
SH
Clinical Support Manager - Access and Flow
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
Demonstrated commitment to customer service and teamwork
Added 10 mins ago
DB
Automotive Detailer/Rustproofer
Driven Brands Inc.
Peterborough, ON
- Full-time
Uniban Canada today has the largest network of installers with more than 320 service centres and 300 mobile units. Our network of franchises, banners, and authorized agents is connected by…
Added 10 mins ago
SC
Member Service Representative
Sunrise Credit Union
Holland, MB
- Full-time
…and motivated - and we expect the same energy from those who…
Added 10 mins ago
SC
Branch Manager
Sunrise Credit Union
Hartney, MB
- Full-time
Market, develop and service business accounts by establishing member client/non-client relationships and business contacts.
Added 10 mins ago
SH
Pharmacy Supervisor (Vancouver, On-Site)
Sentrex Health Solutions
Vancouver, BC
- Full-time
Provides exemplary customer service to clients and acts as the main point of contact for external and internal customers for pharmacy inquiries and service escalations
Added 10 mins ago
S
Account Manager, Enterprise Sales
SOTI
Mississauga, ON
- Full-time
Manage (as project lead) pre-sales engineers in customer POC's
Added 10 mins ago
GC
General Help Full Time
Group Compass Ltee
London, ON
- Full-time
…at our Tim Hortons location. The ideal candidate has strong customer service skills, works well in a fast-paced environment, and has previous Tim Hortons experience or training, with…
Added 10 mins ago
CC
Retail Shift Leader
Canna Cabana
Toronto, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 10 mins ago
R
Senior Relationship Manager Agriculture, Commercial Financial Services
RBC
Pembina, MB · Steinbach, MB
- Full-time
New client acquisition skills (i.e., pitching the value proposition, lead generation, initial customer contact and cold calling, asking for referrals)
Added 10 mins ago
R
Senior Director, Operations
RBC
Toronto, ON
- Full-time
Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Added 10 mins ago
R
Associate, Reporting & Control
RBC
Toronto, ON
- Full-time
Active Learning, Adaptability, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Added 10 mins ago
GD
DYNAMITE - Team Leader FT - Centre Eaton Montreal
Groupe Dynamite, Inc Garage
Montreal, QC
- Full-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 10 mins ago
FC
Foreperson
FLINT Corp.
Fort McMurray, AB
- Full-time
FLINT is a leading service provider in Canada’s energy and industrial markets offering full asset life cycle support, including construction, maintenance, fabrication, and environmental…
Added 10 mins ago
T
Residential Claims Advisor II
TD
Saint John, NB · Halifax, NS · Markham, ON
- Full-time
Meet or exceed the needs of the customer by adjusting claims in accordance to policy coverage with accuracy and speed
Added 10 mins ago
U
Port Elgin Driver Helper
UPS
Owen Sound, ON
- Part-time
…deliveries and pick-ups of UPS packages at UPS drop boxes and customer locations in and around Port Elgin Area. This role involves performing physical work in a fast-paced environment…
Added 10 mins ago
BC
FOH Supervisor / Manager
Bready Cafe
Toronto, ON
- Full-time
We’re looking for someone who loves hospitality, service, takes initiative, and wants to grow.
Added 10 mins ago
CG
General Help Full Time
Compass Group Canada
London, ON
- Full-time
…at our Tim Hortons location. The ideal candidate has strong customer service skills, works well in a fast-paced environment, and has previous Tim Hortons experience or training, with…
Added 10 mins ago
CL
Human Resources - Payroll and Benefits Specialist
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
- Full-time
Lead the year-end payroll processing, including preparation of T4, T4A, W-2, and other required tax documents, ensuring compliance with all tax filings.
Added 10 mins ago
L
Deli Assistant Department Manager - Full Time
Longo's
Milton, ON
- Full-time
Provide exceptional customer service to all Team Members, Customers and Vendors
Added 10 mins ago
TG
Planet Fitness - General Manager - Thunder Bay
Taymax Group
Thunder Bay, ON
- Full-time
Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
Added 10 mins ago
Q
Senior Revenue Enablement Specialist, Digital
Quadient
Markham, ON
- $90,000 to $100,000 CAD / year
- Full-time
…skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical…
Added 10 mins ago
Q
Director of Product Marketing
Quandri
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…insurance practitioners, the ability to deliver this level of service finally becomes…
Added 10 mins ago
ZT
Inventory & Logistics Analyst
ZEROCOR Tubulars
Calgary, AB
- Full-time
Experience: A minimum of 2 years of experience in customer service, sales operations support, purchasing, or inventory management is considered an asset.
Added 10 mins ago
BT
Cloud Accounting Specialist
Baker Tilly Canada
Guelph, ON
- Full-time
Lead, mentor, train and develop staff, while providing direction and support to Managers.
Added 10 mins ago
H
Adobe Site Reliability Engineer
HRConnects
Toronto, ON
- $110,000 to $120,000 CAD / year
- Full-time
…high-traffic, content-driven website infrastructure. You'll lead efforts to monitor, troubleshoot, and optimize our delivery surface - covering everything from CDN configurations to…

BULL TECHNICAL SERVICES LIMITED

Application Support Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Must Have Skills

Extensive experience leading application support on Microsoft technology stacks such as Windows and .NET, with a strong understanding of IT systems and infrastructure.

Experience working in the banking industry.

Deep understanding of service management principles, frameworks such as ITIL, and best practices for efficient and effective service delivery.

Strong experience in incident management, problem management, change management, and service level management.

Strong interpersonal and communication skills to build and maintain client relationships.

Ability to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.

Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.

Ability to analyze complex situations, identify problems, and propose effective solutions.

Continuous improvement mindset.

Ability to proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.

Good to Have Skills

Experience in Commercial Banking areas such as Payments and Capital Markets.

Roles and Responsibilities

Maintain high performance levels for service-related processes and implement improvement activities wherever necessary.

Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews.

Ensure systems, procedures, and methodologies are in place to support outstanding service delivery.

Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Provide production support services for application issues and queries while researching and analyzing business and system needs and exploring alternative options to recommend technology solutions.

Provide rotational after-hours on-call support for applications and databases.

Work flexible shifts when required, including day and afternoon shifts, to support workload or change activities and help balance overtime.

Lead the investigation and analysis of application technical and functional impacts, including root cause analysis of operational failures.

Manage resiliency, patching, and software compliance to ensure the production environment meets applicable organizational and technology standards.

Lead detailed design phases for small to large projects/programs, identifying, tracking, and resolving technical issues.

Prepare high-level and detailed technical specifications for small to medium projects in accordance with PLC, security, and architecture documentation objectives.

Work with the Project Manager to determine the best mix of development, interfacing applications, and third-party vendor solutions to meet business requirements and project objectives.

Provide input and coordinate with DBA teams in creating new and modifying existing database structures using different types of databases.

Apply About employer

More about this job

Responsibilities

Lead application support and service delivery, including critical incident coordination, production issue resolution, root cause analysis, and continuous improvement. Oversee technical design and project coordination, production resiliency and compliance, after-hours support, and collaboration with project managers, database teams, and vendors.

Requirements

Requires extensive experience leading application support on Microsoft technology stacks, experience in banking, and strong knowledge of ITIL and service management processes. Also requires strong communication, client relationship, project management, analytical, and continuous improvement skills; experience in commercial banking areas such as payments or capital markets is an asset.

Skills

Application Support
Microsoft Windows
.NET
Banking
ITIL
Incident Management
Problem Management
Change Management
Service Level Management
Project Management
Root Cause Analysis
Production Support
Resiliency Management
Database Management

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Microsoft Windows
.NET
Banking
Commercial Banking
Payments
Capital Markets
ITIL
Service Delivery
Incident Management
Problem Management
Change Management
Service Level Management
Production Support
Critical Incidents
Root Cause Analysis
Project Management
Client Relationships
Resiliency
Patching
Software Compliance
Technical Specifications
Database Structures
Database Administration
Third-Party Vendors
Continuous Improvement

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