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Added 15 mins ago
AC
1st Cook- Remote Lodge Chapleau, ON
Aramark Canada
Timmins, ON
- Full-time
Lead 1st Cook - New Lodge Opening Near Chapleau, ON
Added 15 mins ago
AC
Janitor- Remote Lodge Chapleau, ON
Aramark Canada
Timmins, ON
- Full-time
Meet daily with the Lead Housekeeper to discuss daily work and cleaning assignments
Added 15 mins ago
C
Field Technical Lead - Security Systems
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
Job Description: Convergint is currently looking for a Security Field Technical Lead to join our amazing culture in our Toronto location. As a Security Field Technical Lead, you will be…
Added 16 mins ago
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BAS Project Supervisor
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our…
Added 46 mins ago
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Service delivery Manager
CGI
Toronto, ON
- Full-time
Provide technical and architectural leadership for AWS and Node.js solutions.
Added 1 hour ago
Technical Account Manager (TAM)
Web Hosting Canada (WHC)
Montreal, QC
Lead customer onboarding, service reviews, and quarterly business reviews with clear, actionable recommendations related to performance, security, reliability, and lifecycle planning.
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Team Lead Canola CP - Calgary
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Calgary, AB
- Full-time
As Team Lead, Canola Crop Protection, you will shape the long-term strategy and profitability of one of Canada's most important agricultural portfolios. Working closely with…
Added 1 hour ago
BT
Application Support Manager
BULL TECHNICAL SERVICES LIMITED
Toronto, ON
- Full-time
Ability to analyze complex situations, identify problems, and propose effective solutions.
Added 2 hours ago
RR
Android & Robotics Software Developer
Remote Robotic
Ottawa, ON · Kanata, ON
- $40 to $55 CAD / hour
- Contract
…operations technologies for mission-critical applications. Our solutions support customers across defence, public safety, security, industrial, infrastructure, energy, and government…
Added 2 hours ago
E
Manager, Facilities and Safety
Eva's
Toronto, ON
- $74,548.2 to $86,261.76 CAD / year
- Full-time
…critical thinking, organizational and time management skills. Lead a team of facilities staff, including maintenance coordinators and custodial staff, ensuring high performance and…
Added 2 hours ago
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Founding Engineer, Build and Deployment
Rainharbor
Toronto, ON
- Full-time
…in compliance-heavy industries, where a written answer to a customer is a commitment. The software runs inside each client's own cloud account. Client content stays within environments the…
Added 2 hours ago
RB
Manager, Business Management & Optimization
Royal Bank of Canada
Toronto, ON
- Full-time
Reporting to the Director, Business Management & Optimization, you will lead initiatives that improve how Fund Administration operates through business transformation, process improvement,…
Added 4 hours ago
M
Customer and Partner Engagement Manager
Microsoft
Goodwood, ON
- Full-time
Lead the rhythm to support executive-sponsored accounts, including developing engagement plans, establishing clear objectives and measures of success, providing strategic customer insights,…
Added 4 hours ago
M
Cloud Solution Architect / Cloud + AI Platform Full-time LOA backfill
Microsoft
Toronto, ON
- Full-time
Lead architectural design sessions and deliver secure, scalable, and resilient infrastructure solutions aligned to customer business goals using frameworks like CAF and WAF.
Added 4 hours ago
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Ingénieur Manufacturier Senior - Réparation de composants / Senior Manufacturing Engineer - Componen
Rolls-Royce
Montreal, QC
- Full-time
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Head of AI Product – Trust Intelligence
EnStream LP
Toronto, ON
- Full-time
Lead customer discovery and turn fraud and identity problems into product opportunities with measurable success criteria.
Added 5 hours ago
OH
Lead, Coordinated Access
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Waterloo, ON
- Full-time
A premium defined benefit pension plan, ensuring long-term financial security
Added 5 hours ago
TR
Software Engineer
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
…AI-first, collaborating with cross-functional teams to deliver solutions that meet customer needs. Your primary focus will be on core development tasks, demonstrating a good handle on…
Added 5 hours ago
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Manager, Security GRC
nesto
Canada
- Full-time
…push the industry forward through innovation, technology, and customer-focused…
Added 5 hours ago
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Technologist - Mechanical Assembly/Testing
Kinectrics
Toronto, ON
- Full-time
…services in the energy and utility sector. We develop innovative solutions for the global electricity and medical industries, helping empower a sustainable future. Trusted by clients…
Added 5 hours ago
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Systems Designer
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- Full-time
…individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more…
Added 5 hours ago
A
President - Alebex AI
Alebex
Vancouver, BC
- Full-time
Recruit and lead a sales, solutions and customer-success team with clear quotas, KPIs and forecasting discipline.
Added 5 hours ago
HR
Safety Trainer - North Alberta
Herc Rentals
Edmonton, AB
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Consultative sales approach with the ability to identify customer needs and recommend solutions.
Added 5 hours ago
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Senior Java Engineer – Agentic AI Driven Development
Citi
Mississauga, ON
- Full-time
Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems:Employ AI to quickly understand…
Added 5 hours ago
M
Lead Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
As a Lead Full Stack Engineer, you will shape the technical direction for your area, lead complex engineering programs across multiple teams, and establish standards for how solutions are…

BULL TECHNICAL SERVICES LIMITED

Application Support Manager

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: May 2, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

Must Have Skills

Extensive experience leading application support on Microsoft technology stacks such as Windows and .NET, with a strong understanding of IT systems and infrastructure.

Experience working in the banking industry.

Deep understanding of service management principles, frameworks such as ITIL, and best practices for efficient and effective service delivery.

Strong experience in incident management, problem management, change management, and service level management.

Strong interpersonal and communication skills to build and maintain client relationships.

Ability to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.

Strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.

Ability to analyze complex situations, identify problems, and propose effective solutions.

Continuous improvement mindset.

Ability to proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.

Good to Have Skills

Experience in Commercial Banking areas such as Payments and Capital Markets.

Roles and Responsibilities

Maintain high performance levels for service-related processes and implement improvement activities wherever necessary.

Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews.

Ensure systems, procedures, and methodologies are in place to support outstanding service delivery.

Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Provide production support services for application issues and queries while researching and analyzing business and system needs and exploring alternative options to recommend technology solutions.

Provide rotational after-hours on-call support for applications and databases.

Work flexible shifts when required, including day and afternoon shifts, to support workload or change activities and help balance overtime.

Lead the investigation and analysis of application technical and functional impacts, including root cause analysis of operational failures.

Manage resiliency, patching, and software compliance to ensure the production environment meets applicable organizational and technology standards.

Lead detailed design phases for small to large projects/programs, identifying, tracking, and resolving technical issues.

Prepare high-level and detailed technical specifications for small to medium projects in accordance with PLC, security, and architecture documentation objectives.

Work with the Project Manager to determine the best mix of development, interfacing applications, and third-party vendor solutions to meet business requirements and project objectives.

Provide input and coordinate with DBA teams in creating new and modifying existing database structures using different types of databases.

Apply About employer

More about this job

Responsibilities

Lead application support and service delivery, including critical incident coordination, production issue resolution, root cause analysis, and continuous improvement. Oversee technical design and project coordination, production resiliency and compliance, after-hours support, and collaboration with project managers, database teams, and vendors.

Requirements

Requires extensive experience leading application support on Microsoft technology stacks, experience in banking, and strong knowledge of ITIL and service management processes. Also requires strong communication, client relationship, project management, analytical, and continuous improvement skills; experience in commercial banking areas such as payments or capital markets is an asset.

Skills

Application Support
Microsoft Windows
.NET
Banking
ITIL
Incident Management
Problem Management
Change Management
Service Level Management
Project Management
Root Cause Analysis
Production Support
Resiliency Management
Database Management

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Microsoft Windows
.NET
Banking
Commercial Banking
Payments
Capital Markets
ITIL
Service Delivery
Incident Management
Problem Management
Change Management
Service Level Management
Production Support
Critical Incidents
Root Cause Analysis
Project Management
Client Relationships
Resiliency
Patching
Software Compliance
Technical Specifications
Database Structures
Database Administration
Third-Party Vendors
Continuous Improvement

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