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Added 10 mins ago
CO
Job ID #31810: Senior Process Engineer, Plant Operations
City of Hamilton
Hamilton, ON
- Full-time
Provides leadership in a multi-functional workforce engaged in the delivery and direction of services to the public. Recommends improvement strategies to meet mandated goals and objectives.
Added 10 mins ago
BG
Auto Body Detailer (TorYork)
Boyd Group Services
Toronto, ON
- Full-time
…and cleans and details all assigned vehicles prior to final delivery to the customer. The position is also responsible for completing general repair facility cleaning responsibilities while…
Added 10 mins ago
BG
Auto Body Detailer (Moray)
Boyd Group Services
Winnipeg, MB
- Full-time
…and cleans and details all assigned vehicles prior to final delivery to the customer. The position is also responsible for completing general repair facility cleaning responsibilities while…
Added 10 mins ago
BG
Collision Estimator/Repair Planner (Scarborough Center)
Boyd Group Services
Toronto, ON
- Full-time
Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
Added 10 mins ago
BG
Auto Body Detailer (Vaughan)
Boyd Group Services
Vaughan, ON
- Full-time
…and cleans and details all assigned vehicles prior to final delivery to the customer. The position is also responsible for completing general repair facility cleaning responsibilities while…
Added 10 mins ago
F
Project Manager, Healthcare & Digital Health Solutions
Fonemed
Remote, Canada
- Full-time
- Remote
The successful candidate will combine strong project management discipline with exceptional stakeholder engagement skills and experience navigating complex healthcare and service delivery…
Added 10 mins ago
BC
Director, Process & Manufacturing (Construction)
Broccolini Construction Inc.
Toronto, ON
- Full-time
…and operational handover. The mandate goes beyond traditional delivery: facilities must be fully operational and ready for production or service on…
Added 10 mins ago
B
Client Delivery Associate
BMO
Pickering, ON · Toronto, ON · FCP
- Full-time
Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that…
Added 10 mins ago
MC
Cultural Programs Manager
Mikisew Cree First Nation
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- Full-time
…contribute to effective internal operations, reliable service delivery, and the day‑to‑day functions that support the Nation’s organizational…
Added 10 mins ago
S
Forward - Senior Data Analyst, Advanced Analytics & Data Science
ShyftLabs
Toronto, ON
- Full-time
Manage analytical projects from discovery through delivery, proactively coordinating timelines, dependencies, risks, and deliverables.
Added 10 mins ago
B
Manager, Business Restructuring & Turnaround Services
BDO
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- Full-time
Contribute ideas and recommendations to continuously improve engagement delivery, processes and the overall client experience.
Added 10 mins ago
Senior Technical Program Manager (18 Month Contract)
EQ Bank | Canada's Challenger Bank
Toronto, ON
The Senior Technical Program Manager (STPM) reports to the Director, Technical Program Management. The STPM owns end-to-end plan management and delivery execution for highly complex…
Added 10 mins ago
B
Product Manager, Strategic Ventures
BCAA
Burnaby, BC · *Head Office
- Full-time
Oversee the successful delivery of product configurations and roadmap initiatives.
Added 10 mins ago
BG
Foreman_CA
Brandt Group of Companies
Regina, SK
- Full-time
…processing, procurement of materials, and tool and asset inventory…
Added 10 mins ago
TD
Program Manager
Teifi Digital
Vancouver, BC
- $135,000 to $175,000 CAD / year
…formal program governance, steering-committee-level stakeholder management, and cross-project coordination across multiple delivery…
Added 10 mins ago
B
IT Support Specialist
BGIS
Markham, ON
- Full-time
In addition to support responsibilities, the representative assists with the creation and delivery of user training, end-user communications, knowledge articles, system documentation, and…
Added 10 mins ago
C
Sommelier (8th Street Liquor M35) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
- Full-time
Added 25 mins ago
ED
Senior Adaptive Designer
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Toronto, ON
- $82,000 to $92,000 CAD / year
- Full-time
Apply a strong understanding of print production, color management, substrates, finishes, and file preparation.
Added 25 mins ago
Senior Manager, Data & Analytics
Domtar Products
Montreal, QC
…of live solutions. You will contribute to strengthening Data Management, Governance, Analytics, and Data Literacy practices while ensuring the delivery of reliable, high-value services to…
Added 25 mins ago
SAP Service Management Consultant
Syntax
Thornhill, ON
Syntax is seeking an experienced SAP Service Management Consultant to support client transformation initiatives by implementing, configuring, and optimizing SAP Service Management…
Added 25 mins ago
H
Social Worker Degree
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- Full-time
Department: Mental Health Community Case Management
Added 25 mins ago
Rural and Suburban Mail Carrier, On-call Relief
Canada Post - Postes Canada
Belle River, ON
Acquire and maintain knowledge of local infrastructure including roads, customers and delivery receptacles
Added 25 mins ago
NS
Continuous Improvement Coordinator
Nova Scotia Power
Sydney, NS
- Full-time
Accountable for the management and activities related to continuous improvement deliverables, improvement initiatives and efficiency processes/projects.
Added 25 mins ago
HH
Project Manager
Highbridge Human Capital
Logan Lake, BC
- $150,000 to $170,000 CAD / year
- Full-time
…Project Manager to lead the successful planning, execution, and delivery of construction projects. The Project Manager is accountable for overseeing all aspects of project performance,…
Added 25 mins ago
HH
Quality Control Coordinator
Highbridge Human Capital
Logan Lake, BC
- Full-time
· Perform other duties as assigned to support the successful delivery of projects

Bulletproof Solutions Inc

Managed Service Director

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Title: Managed Services Director

Location: Ontario or Atlantic Canada (NB, NS, PEI, NL) (For Canada)

Work Arrangement: This role supports a flexible work environment; however, employees who are located within commuting distance of a company office are expected to work from the office in accordance with the company’s current workplace policy.

Compensation for this role is determined based on several factors, including geographic location, relevant experience, demonstrated skill set, and qualifications.

Position Summary:

The Director of Managed Services is a senior operational leader responsible for delivering reliable, high-quality Managed IT services and ensuring an exceptional customer experience across Bulletproof’s full Managed IT (MSP) Service portfolio, including 24/7/365 Service Desk, Managed Infrastructure, and Managed Operations Center (NOC/TOC). This role combines strategic planning with hands-on operational oversight, ensuring that service delivery meets organizational objectives, client expectations, and industry best practices. The Director drives operational performance, continuous improvement, financial efficiency, and team development while creating a scalable, resilient service delivery model that supports company growth.

Key Responsibilities:

Operational Strategy & Leadership

Support operational strategy, service delivery vision, and performance objectives for Bulletproof’s Managed IT Services. 
Establish clear OKRs related to SLA performance, customer satisfaction, productivity, and team effectiveness.

Service Management, Governance & Process Excellence

Implement and govern ITIL-aligned processes across Service Desk, Infrastructure, and Operations Center teams. 
Lead governance bodies such as Change Advisory Board, major incident reviews, and service quality councils.

Service Delivery Oversight

Maintain visibility into ticket queues, infrastructure performance, NOC/TOC event flows, and major incidents. 
Respond to elevated client escalations and guide high-impact incident resolution efforts.

Continuous Improvement & Operational Projects

Analyze KPI trends, operational data, and client feedback to identify improvement initiatives. 
Sponsor and lead cross-functional projects such as new client onboarding, tool modernization, or launching new managed services.

Financial & Resource Management

Support budgeting, staff modeling, capacity planning, and operational expenditure efforts, providing cost saving recommendations. 
Support pricing and profitability analysis for new and existing services.

Cross-Functional Collaboration

Act as a key liaison between Managed Services and Customer Success, Sales, Other Service Delivery, HR, and Finance teams.

People Leadership & Team Development

Lead, mentor, and develop the operations management team, including leaders for Service Desk, Infrastructure, and NOC/TOC. 
Ensure the organizational structure, capacity, and skillsets scale effectively with business growth.

Quality Assurance, Compliance & Risk Management

Ensure operations meet internal quality standards and align to industry best standards.  
Collaborate with security and compliance teams to prepare for and pass operational audits.

Capacity Planning & Business Continuity

Forecast operational demand and ensure adequate resources, tooling, and processes to support growth. 
Ensure resilience of services during major disruptions, maintaining continuity for clients.

Qualifications:

Required Experience & Background

10+ years in IT Operations, Managed Services, or Service Delivery leadership roles. 
Proven experience leading Service Desk, Infrastructure, or NOC/TOC teams in a multi-client environment. 
Strong expertise in ITIL-based service management; ITIL certification strongly preferred. 
Demonstrated ability to manage high-impact incidents, escalations, and operational crises. 
Experience with operational budgeting, cost management, and resource planning. 
Track record of delivering measurable improvements in operational performance and customer satisfaction.

Leadership & Management Skills

Exceptional leadership, team-building, and coaching abilities. 
Strong communication and executive presence, able to present complex operational details in a clear, business-focused manner. 
Ability to lead cross-functional initiatives and collaborate effectively across departments. 
Skilled at balancing strategic planning with hands-on operational oversight.

Technical & Operational Skills

Deep understanding of ITSM platforms, monitoring tools, and operational support technologies. 
Familiarity with cloud infrastructure, cybersecurity operations, and modern MSP service models. 
Strong analytical skills with the ability to interpret operational data and turn insights into action. 
Knowledge of quality frameworks and compliance standards such as ITIL, ISO, NIST, and SOC 2.

Perks & Benefits - What’s in it for you?

100% employer-paid medical, dental, and vision coverage
Company-matched RRSP program
Comprehensive travel medical coverage
Professional certification reimbursement for relevant career development
Mental Health Counselling and Family Assistance Program
Community involvement and volunteer opportunities
Give back while getting paid with dedicated volunteer time
Competitive Extended health care benefits ($1500 per year massage therapy coverage)
Goodlife Fitness corporate rate – It’s 25% off memberships
Recognition and rewards, including score-card performance bonus, and service award bonus

About Bulletproof

At Bulletproof, we help organizations stay secure, compliant, and future-ready through Microsoft-powered technology solutions and managed services. For more than 20 years, we've partnered with public sector organizations, regulated industries, and commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in cybersecurity, cloud, compliance, and managed services with a people-first culture that values growth, innovation, and meaningful impact.

Equal Opportunity Statement:

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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More about this job

Responsibilities

The Director of Managed Services oversees the delivery of high-quality IT services, including Service Desk and NOC/TOC operations, while driving strategic planning and operational performance. This role involves leading cross-functional teams, managing financial budgets, and ensuring service delivery meets organizational objectives and client expectations.

Requirements

Candidates must have 10+ years of experience in IT operations or service delivery leadership, with proven expertise in managing multi-client environments. Strong knowledge of ITIL frameworks, operational budgeting, and the ability to lead high-impact incident resolutions are essential for this position.

Skills

IT Operations
Managed Services
Service Delivery
ITIL
Strategic Planning
Operational Oversight
Financial Management
Team Leadership
Incident Management
Capacity Planning
Business Continuity
Cloud Infrastructure
Cybersecurity Operations
Quality Assurance
Compliance
Stakeholder Management

Benefits

Medical insurance
Dental insurance
Vision insurance
RRSP program
Travel medical coverage
Mental health counselling
Family assistance program
Volunteer time
Massage therapy coverage
Fitness membership discount

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
IT Operations
Service Desk
NOC
TOC
ITIL
SLA
KPI
Infrastructure
Cybersecurity
Cloud
ISO
NIST
SOC 2
Budgeting
Resource Planning
Change Advisory Board
Business Continuity
Microsoft
Operational Strategy
Team Development
Compliance
Risk Management
ITSM
Monitoring Tools
Service Delivery
Leadership
Executive Presence
Cross-functional Collaboration
Scalability

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