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Added 9 mins ago
IF
Security Analyst II – Azure AD
Intact FC
Vancouver, BC · Mississauga, ON · Montreal, QC · Saint-Hyacinthe, QC
- Full-time
…In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with…
Added 9 mins ago
E
Contrôleur·euse financier·ère │ Financial Controller
Evvo
Montreal, QC
- $90,000 to $105,000 CAD / year
- Full-time
…de la fermeture mensuelle, de l’analyse financière et de la performance, ainsi que des contrôles internes d’une entreprise en forte croissance. Tu ne te contenteras pas de produire des…
Added 9 mins ago
Senior Manager, Real Estate Strategy & Planning
Hydro One Networks Inc
Markham, ON
Work collaboratively with Director and CoE Leads to develop F&RE strategy and support investment/business plan, metrics and divisional objectives in each of the key work programs. Work in…
Added 9 mins ago
KS
Finance Manager - Contract (Maternity Leave Cover)
Keywords Studios
Remote, Canada
- Remote
…for financial integrity across the Americas. Reporting to the Director of Accounting, you will directly lead a team of up to two to ensure that all legal entities remain fully compliant…
Added 10 mins ago
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Program Director
Bevertec
Toronto, ON
- $115 to $125 CAD / hour
- Full-time
…point of coordination across multiple programs, project teams, business leaders, and external partners to ensure successful delivery of critical real estate…
Added 24 mins ago
NC
Business Relationship Manager
Northern Credit Union
Timmins, ON
- Full-time
Reporting to the Director of Business Relationship Banking, the Business Relationship Manager is responsible for proactively managing and growing a portfolio by developing and maintaining…
Added 24 mins ago
T
Customer Evolution Manager, SAP AMS
Talan
Toronto, ON · Montreal, Québec
- $140,000 to $200,000 CAD / year
- Full-time
In Americas, our multidisciplinary teams bring over 30 years of experience helping business leaders across key industries achieve measurable performance and strong ROI, designing, building,…
Added 24 mins ago
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Director, Business Marketing – Canada
RBC
Toronto, ON
- Full-time
The Director of Business Marketing leads strategic marketing for RBC Capital Markets' Canadian businesses, including Corporate and Investment Banking, Global Markets, Sustainable Finance,…
Added 24 mins ago
Director of Supply Chain Operations
Convergence Networks
Winnipeg, MB
In this role, the Director of Ordering and Procurement is both leader and manager; developing and implementing strategic business directives, integration and change initiatives and holds…
Added 39 mins ago
Director, Total Rewards
WestJet Group
Calgary, AB
This position requires in-person collaboration up to five days a week. This arrangement is subject to change based on business requirements.
Added 40 mins ago
O
Retail Merchandise Manager
OLG
Sault Ste. Marie, ON · Toronto, ON · York Mills Office
- Full-time
…passionate to provide end-to-end management of the Lottery Business unit's retail merchandising initiatives, merchandising budget and network wide installations of traditional merchandise…
Added 40 mins ago
Women's Soccer Head Coach
Durham College
Oshawa, ON
…designed to respond to evolving workforce needs. Our programs span business, information technology, engineering, construction and skilled trades, health care, science and technology,…
Added 40 mins ago
JA
Solution Engineering Manager
JR Automation
Toronto, ON
- Full-time
…measurement of progress on the project using the proper Key Performance Indicators…
Added 40 mins ago
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Conventional Signaling Delivery Director – Track Team
Accenture Construct
Toronto, ON
- Full-time
Visit us here to learn more about Accenture Construct | Capital Projects Business
Added 40 mins ago
BG
Division Manager - Southwest ON - Peterbilt
Brandt Group of Companies
Stoney Creek, NB
- Full-time
Create, execute, and manage annual divisional budgets to ensure financial discipline and achievement of business objectives.
Added 54 mins ago
MP
Clinic Coordinator (14 Month Maternity Leave Coverage)
McAtee Psychology
Calgary, AB
- Temporary
…position based on clinic growth, operational needs, and employee…
Added 54 mins ago
C
Program Advisory, Consulting & Execution, Senior Vice President
Citi
Mississauga, ON
- Full-time
Serves as a key partner to senior business and functional leaders, building cross-functional alignment and acting as the primary point of contact for stakeholders up to the Managing…
Added 54 mins ago
BU
Associate Director, Marketing and Business Development, Ancillary Services
Brock University
St. Catharines, ON · Main Campus (Employees)
- Full-time
Reporting to the AVP, Ancillary Services, the Associate Director, Marketing and Business Development is accountable for providing strategic leadership for the planning, development,…
Added 54 mins ago
BG
Division Manager - Southwest ON - Peterbilt
Brandt Group of Companies
ON · Stoney Creek, ON
- Full-time
Create, execute, and manage annual divisional budgets to ensure financial discipline and achievement of business objectives.
Added 54 mins ago
BC
Internal Communications Manager - Industrial West
Bird Construction
Edmonton, AB
- Full-time
Reporting to the Director Manager, Strategic Communications, the Internal Communications Manager - Industrial West leads the developments and execution of internal communications strategies…
Added 54 mins ago
A
Senior Business Partner, Finance
Aggreko
Calgary, AB · Edmonton, AB · Vancouver, BC · Toronto, ON
- Full-time
In this role you will be one of the key business partners to function leaders and the Managing Director of the business. Your analysis and planning will keep the business on track for…
Added 1 hour ago
FS
Responsable du Marketing / Marketing Manager
Four Seasons Hotels and Resorts
Montreal, QC · Four Seasons Montreal
- Full-time
Suivre la performance du contenu via les tableaux de bord marketing, en misant sur l'engagement organique.
Added 1 hour ago
FC
Team Manager Insurance Operations
Fidelity Canada
Mississauga, ON
- Full-time
…embrace innovation in all areas as we continue to grow our business into the…
Added 1 hour ago
JA
Project Management Intern (Winter 2027, 8months)
JR Automation
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
…skills. In PMO team your contribution will be to provide key performance indicators supporting Project Director to get informed decision on the execution of company critical…
Added 1 hour ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Director, Quality, Patient Safety & Experience, this position collaborates with clinical and corporate leadership to work on initiatives targeting improvements in…

Bulletproof Solutions Inc

Managed Service Director

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

Title: Managed Services Director

Location: Ontario or Atlantic Canada (NB, NS, PEI, NL) (For Canada)

Work Arrangement: This role supports a flexible work environment; however, employees who are located within commuting distance of a company office are expected to work from the office in accordance with the company’s current workplace policy.

Compensation for this role is determined based on several factors, including geographic location, relevant experience, demonstrated skill set, and qualifications.

Position Summary:

The Director of Managed Services is a senior operational leader responsible for delivering reliable, high-quality Managed IT services and ensuring an exceptional customer experience across Bulletproof’s full Managed IT (MSP) Service portfolio, including 24/7/365 Service Desk, Managed Infrastructure, and Managed Operations Center (NOC/TOC). This role combines strategic planning with hands-on operational oversight, ensuring that service delivery meets organizational objectives, client expectations, and industry best practices. The Director drives operational performance, continuous improvement, financial efficiency, and team development while creating a scalable, resilient service delivery model that supports company growth.

Key Responsibilities:

Operational Strategy & Leadership

Support operational strategy, service delivery vision, and performance objectives for Bulletproof’s Managed IT Services. 
Establish clear OKRs related to SLA performance, customer satisfaction, productivity, and team effectiveness.

Service Management, Governance & Process Excellence

Implement and govern ITIL-aligned processes across Service Desk, Infrastructure, and Operations Center teams. 
Lead governance bodies such as Change Advisory Board, major incident reviews, and service quality councils.

Service Delivery Oversight

Maintain visibility into ticket queues, infrastructure performance, NOC/TOC event flows, and major incidents. 
Respond to elevated client escalations and guide high-impact incident resolution efforts.

Continuous Improvement & Operational Projects

Analyze KPI trends, operational data, and client feedback to identify improvement initiatives. 
Sponsor and lead cross-functional projects such as new client onboarding, tool modernization, or launching new managed services.

Financial & Resource Management

Support budgeting, staff modeling, capacity planning, and operational expenditure efforts, providing cost saving recommendations. 
Support pricing and profitability analysis for new and existing services.

Cross-Functional Collaboration

Act as a key liaison between Managed Services and Customer Success, Sales, Other Service Delivery, HR, and Finance teams.

People Leadership & Team Development

Lead, mentor, and develop the operations management team, including leaders for Service Desk, Infrastructure, and NOC/TOC. 
Ensure the organizational structure, capacity, and skillsets scale effectively with business growth.

Quality Assurance, Compliance & Risk Management

Ensure operations meet internal quality standards and align to industry best standards.  
Collaborate with security and compliance teams to prepare for and pass operational audits.

Capacity Planning & Business Continuity

Forecast operational demand and ensure adequate resources, tooling, and processes to support growth. 
Ensure resilience of services during major disruptions, maintaining continuity for clients.

Qualifications:

Required Experience & Background

10+ years in IT Operations, Managed Services, or Service Delivery leadership roles. 
Proven experience leading Service Desk, Infrastructure, or NOC/TOC teams in a multi-client environment. 
Strong expertise in ITIL-based service management; ITIL certification strongly preferred. 
Demonstrated ability to manage high-impact incidents, escalations, and operational crises. 
Experience with operational budgeting, cost management, and resource planning. 
Track record of delivering measurable improvements in operational performance and customer satisfaction.

Leadership & Management Skills

Exceptional leadership, team-building, and coaching abilities. 
Strong communication and executive presence, able to present complex operational details in a clear, business-focused manner. 
Ability to lead cross-functional initiatives and collaborate effectively across departments. 
Skilled at balancing strategic planning with hands-on operational oversight.

Technical & Operational Skills

Deep understanding of ITSM platforms, monitoring tools, and operational support technologies. 
Familiarity with cloud infrastructure, cybersecurity operations, and modern MSP service models. 
Strong analytical skills with the ability to interpret operational data and turn insights into action. 
Knowledge of quality frameworks and compliance standards such as ITIL, ISO, NIST, and SOC 2.

Perks & Benefits - What’s in it for you?

100% employer-paid medical, dental, and vision coverage
Company-matched RRSP program
Comprehensive travel medical coverage
Professional certification reimbursement for relevant career development
Mental Health Counselling and Family Assistance Program
Community involvement and volunteer opportunities
Give back while getting paid with dedicated volunteer time
Competitive Extended health care benefits ($1500 per year massage therapy coverage)
Goodlife Fitness corporate rate – It’s 25% off memberships
Recognition and rewards, including score-card performance bonus, and service award bonus

About Bulletproof

At Bulletproof, we help organizations stay secure, compliant, and future-ready through Microsoft-powered technology solutions and managed services. For more than 20 years, we've partnered with public sector organizations, regulated industries, and commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in cybersecurity, cloud, compliance, and managed services with a people-first culture that values growth, innovation, and meaningful impact.

Equal Opportunity Statement:

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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More about this job

Responsibilities

The Director of Managed Services oversees the delivery of high-quality IT services, including Service Desk and NOC/TOC operations, while driving strategic planning and operational performance. This role involves leading cross-functional teams, managing financial budgets, and ensuring service delivery meets organizational objectives and client expectations.

Requirements

Candidates must have 10+ years of experience in IT operations or service delivery leadership, with proven expertise in managing multi-client environments. Strong knowledge of ITIL frameworks, operational budgeting, and the ability to lead high-impact incident resolutions are essential for this position.

Skills

IT Operations
Managed Services
Service Delivery
ITIL
Strategic Planning
Operational Oversight
Financial Management
Team Leadership
Incident Management
Capacity Planning
Business Continuity
Cloud Infrastructure
Cybersecurity Operations
Quality Assurance
Compliance
Stakeholder Management

Benefits

Medical insurance
Dental insurance
Vision insurance
RRSP program
Travel medical coverage
Mental health counselling
Family assistance program
Volunteer time
Massage therapy coverage
Fitness membership discount

Visa sponsorship

Not detected in the job text

Keywords

Managed Services
IT Operations
Service Desk
NOC
TOC
ITIL
SLA
KPI
Infrastructure
Cybersecurity
Cloud
ISO
NIST
SOC 2
Budgeting
Resource Planning
Change Advisory Board
Business Continuity
Microsoft
Operational Strategy
Team Development
Compliance
Risk Management
ITSM
Monitoring Tools
Service Delivery
Leadership
Executive Presence
Cross-functional Collaboration
Scalability

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