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Added 2 mins ago
Corporate Development Analyst
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Added 2 mins ago
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Added 16 mins ago
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Added 17 mins ago
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Added 17 mins ago
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EY
Edmonton, AB · AB · Vancouver, BC · Victoria, BC · Winnipeg, MB · Dieppe, NB · Saint John, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Waterloo, ON · Calgary, AB
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Added 31 mins ago
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AI Augmented Quality Assurance Analyst II
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Programmer Analyst
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Settlement Analyst - DTCC Settlement Transformation
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…its North American capital markets business. As Settlements Analyst, you'll be the settlements subject-matter voice on the program, leading impact analysis on settlement processes and…
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The Senior Analyst, Transport Systems & Processes will play a key role in implementing and supporting Transportation Management Systems (TMS) and Transport Offshore applications used to…
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SAP Business Analyst – Supply Chain
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SAP Functional Analyst
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Added 46 mins ago
D365 F&O Business Systems Analyst
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$100,000 to $130,000 CAD / year
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Added 46 mins ago
Commercial Transactions Analyst
Brunel
Calgary, AB · Greater Calgary Metropolitan Area
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Our client is seeking a Commercial Transactions Analyst to join their Commodity Transactions team supporting the Crude Oil and NGL portfolio. This role is responsible for the accurate…

Bulletproof Solutions Inc

Technical Analyst

Fredericton, NB, E3C 0N9, Canada

Job type: Temporary
Experience: 2-3 years experience in a similar role
Posting language: English
Posted: Oct 2, 2026

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Applications open in a new tab.

Original job description

Title: Service Desk Technical Analyst 1

Duration: 6-month assignment with possibility of extension.

Hybrid: 4 days onsite

Location: Fredericton, NB or Moncton, NB or Halifax, NS

Hours: 8AM-5PM AST - This is a 7x24 operation, potential shift work at a reasonable notice.

Position Summary:

We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing technical assistance through various communication channels including phone, email, messaging, and support portals. Working within a collaborative team, you will handle multiple support tickets daily, prioritize workload effectively, and escalate more complex issues to specialized technical teams when required.

This opportunity offers the chance to gain experience within a dynamic managed services organization while contributing to the success of both clients and internal teams.

Responsibilities:

Answer incoming calls for technical/customer service support.
Respond to incoming e-mails concerning technical issues.
Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
Provide technical support of LAN, Desktop, and server devices.
Maintain enterprise Microsoft environments.
Create and manage tickets using service desk software.

Required Education/Credentials/Qualifications:

2-3 years experience in a similar role
A college certificate or diploma in information technology and/or have relevant experience and industry certification.
Passion for IT and desire to learn more about it.
Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
Familiarity with ITIL processes is an asset.

Perks & Benefits - What’s in it for you?

Professional certification reimbursement for relevant career development
Community involvement and volunteer opportunities
Give back while getting paid with dedicated volunteer time
Goodlife Fitness corporate rate – It’s 25% off memberships
Recognition and rewards, including service award bonus

About Bulletproof

At Bulletproof, we help organizations stay secure, compliant, and future-ready through Microsoft-powered technology solutions and managed services. For more than 20 years, we've partnered with public sector organizations, regulated industries, and commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in cybersecurity, cloud, compliance, and managed services with a people-first culture that values growth, innovation, and meaningful impact.

Equal Opportunity Statement:

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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More about this job

Responsibilities

The Service Desk Technical Analyst serves as the first point of contact for clients, providing technical assistance via phone, email, and support portals. Responsibilities include managing support tickets, maintaining Microsoft environments, and providing technical support for LAN, desktop, and server devices.

Requirements

Candidates must have 2-3 years of experience in a similar role and a college certificate or diploma in information technology. Proficiency in Microsoft Windows and Microsoft 365, along with strong customer service and communication skills, is required.

Skills

Technical support
Customer service
Microsoft Windows
Microsoft 365
Microsoft Office
LAN support
Desktop support
Server support
Ticket management
Communication skills
Interpersonal skills
ITIL processes
Troubleshooting
Service desk software

Benefits

Community involvement and volunteer opportunities
Paid volunteer time
Goodlife Fitness corporate rate
Recognition and rewards
Service award bonus

Visa sponsorship

Not detected in the job text

Keywords

Technical Analyst
Service Desk
Managed Services
Tier 1 Support
Microsoft Windows
Microsoft 365
LAN
Desktop Support
Server Support
ITIL
Customer Service
Technical Support
Ticket Management
Cybersecurity
Cloud
Compliance

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