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Added 13 mins ago
Stagiaire analyste d'affaires en IA et automatisation / AI & Automation Business Analyst Intern
ACCA Careers
Quebec, QC
Volunteer
As a Business Analyst Intern, you will contribute to project planning, requirements gathering, stakeholder communication, and presentation of insights. You'll gain exposure to…
Added 28 mins ago
Collections Strategy Analyst (Analytics)
goeasy Ltd.
Mississauga, ON
Full-time
If you love solving complex problems with data, this role is for you. As a Collections Strategy Analyst, you'll turn numbers into insights and insights into action. From developing risk…
Added 28 mins ago
REGISTERED NURSE (RN), CLINICAL ANALYST, ACUTE CARE
Northern Health - BC
Prince George, BC
Full-time
…provides clinical knowledge input for the design and functionality development, testing, and implementation of clinical applications to support the successful implementation, ongoing…
Added 28 mins ago
Business Analyst
TMX Group
Toronto, ON
$120,000 to $130,000 CAD / year
Full-time
The Business Analyst draws up requirement statements and takes part in development projects as advisor in the area of business and systems use. He/she follows up change requests with users…
Added 28 mins ago
Senior Analyst, Investor Relations (12 Months Contract)
TMX Group
Toronto, ON
$55 to $65 CAD / hour
Full-time
…formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our…
Added 28 mins ago
Operational Resilience Analyst
goeasy Ltd.
Mississauga, ON
Full-time
The Operational Resilience Analyst supports the development, execution and continuous improvement of goeasy’s enterprise Operational Resilience Program. The role provides structured…
Added 28 mins ago
Operations Analyst
SGI
Regina, SK
$62,006 to $78,249 CAD / year
Full-time
We're looking for an Operations Analyst to join our IT Operations team. As an Operations Analyst, you will play a critical role in maintaining the health, stability, and performance of our…
Added 44 mins ago
Senior Analyst
Bureau Veritas
Mississauga, ON
As a Laboratory Analyst 2, your main responsibilities are to:
Added 57 mins ago
Analyst Sr, Sales Skyline Management
Bombardier
Montreal, QC
Full-time
Strategic data and business analyst supporting executive decision-making across aircraft sales, availability, and commercial performance. Partners with Sales, Programs, and Finance teams to…
Added 57 mins ago
Senior Analyst Individual Insurance
National Bank of Canada
Montreal, QC
Full-time
A career as a Senior Analyst within National Bank Insurance Firm means acting as a specialist in the coordination and analysis of new individual insurance business.
Added 57 mins ago
IT - Business Systems Analyst
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
$80,000 to $120,000 CAD / year
Full-time
Reporting to the Senior Manager, Business Systems - IT, the Business Systems & Automation Analyst supports the improvement, reliability, and continuous development of the company's IT…
Added 57 mins ago
Analyst, Pricing &Risk
Sym-Tech Dealer Services
Richmond Hill, ON
$70,000 to $75,000 CAD / year
Full-time
The Pricing & Risk Analyst will support the development, monitoring, and optimization of pricing strategies and risk management initiatives across the organization. Reporting to the Senior…
Added 57 mins ago
Data Analytics & Automation Advisor (Hybrid)
Calgary Board of Education
Calgary, AB
Full-time
…techniques, statistical methodologies, forecasting tools, and business intelligence practices to support organizational planning, performance measurement, workforce analytics,…
Added 57 mins ago
Financial Planning Analyst
Clover Leaf Seafoods
Toronto, ON · Greater Toronto Area, Canada
Full-time
Business Planning & Analysis, Financial Analyst– Markham, Ontario
Added 59 mins ago
Senior Analyst, Digital Business Partner Team
University Health Network
Toronto, ON
Full-time
Reports to: Digital Business Partner Team, Multiple Directors and Senior Portfolio Managers
Added 59 mins ago
Financial Analyst I
University Health Network
Toronto, ON
Full-time
As a key member of the Research Financial Services Team, the Financial Analyst I performs a range of professional and detailed accounting tasks requiring basic knowledge and fundamental…
Added 1 hour ago
GRC Analyst
Forward Financing
Remote, Canada
$85,000 to $108,000 CAD / year
Full-time · Remote
Contribute to the development and maintenance of the GRC program to ensure it aligns with our business objectives.
Added 1 hour ago
IT and Business Process Integration Analyst
iA Financial Group (Industrial Alliance)
Quebec, QC
Full-time
As an IT and Business Process Integration Analyst, you will play a key role in the integration of newly acquired subsidiaries and their alignment with corporate IT processes, systems, and…
Added 1 hour ago
Project Controls & Data Analyst
Conexus Nuclear Inc. (Conexus)
Toronto, ON
$75,000 to $90,000 CAD / year
Full-time
Under the direction of the Director, Research & Development, the Project Controls Analyst will:
Added 1 hour ago
Business Analyst
FPT Americas
AB · Edmonton, AB
Contract
Gather and document business requirements, assist with gap analysis, and support the development of functional specifications, process flows, and wireframes
Added 1 hour ago
Governance Analyst
Bombardier
Dorval, QC
Full-time
…industry and beyond. By prioritizing continuous growth and development, we empower everyone to reach their full potential on their own terms, because the greatest results happens when you…
Added 1 hour ago
Business Analyst
Insight Global
Calgary, AB
$60 to $70 CAD / hour
Contract
In the role of Senior Business Analyst, you would work as part of a multidisciplinary team to plan, design, develop and implement comprehensive business solutions in response to business…
Added 1 hour ago
IT - Business Systems Analyst
Westerkirk
Toronto, ON
$80,000 to $120,000 CAD / year
Reporting to the Senior Manager, Business Systems - IT, the Business Systems & Automation Analyst supports the improvement, reliability, and continuous development of the company's IT…
Added 1 hour ago
Jr. Business Analyst – ERP Data & Process Support
Legrand Slovenija
Mississauga, ON
Full-time
Legrand has an exciting opportunity for a Jr. Business Analyst - ERP Data & Process Support to join the Electrical Infrastructure (EI) Team in Mississauga, ON. We are looking for a…
Added 1 hour ago
Commercial Lending Analyst II
Bow Valley Credit Union
Cochrane, AB
Full-time
The Commercial Lending Analyst II is an intermediate commercial credit role responsible for supporting the Commercial Lending team through independent financial analysis, credit…

Bulletproof Solutions Inc

Technical Analyst

Fredericton, NB, E3C 0N9, Canada

Job type: Temporary
Experience: 2-3 years experience in a similar role
Posting language: English
Posted: Oct 2, 2026

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Original job description

Title: Service Desk Technical Analyst 1

Duration: 6-month assignment with possibility of extension.

Hybrid: 4 days onsite

Location: Fredericton, NB or Moncton, NB or Halifax, NS

Hours: 8AM-5PM AST - This is a 7x24 operation, potential shift work at a reasonable notice.

Position Summary:

We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing technical assistance through various communication channels including phone, email, messaging, and support portals. Working within a collaborative team, you will handle multiple support tickets daily, prioritize workload effectively, and escalate more complex issues to specialized technical teams when required.

This opportunity offers the chance to gain experience within a dynamic managed services organization while contributing to the success of both clients and internal teams.

Responsibilities:

Answer incoming calls for technical/customer service support.
Respond to incoming e-mails concerning technical issues.
Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
Provide technical support of LAN, Desktop, and server devices.
Maintain enterprise Microsoft environments.
Create and manage tickets using service desk software.

Required Education/Credentials/Qualifications:

2-3 years experience in a similar role
A college certificate or diploma in information technology and/or have relevant experience and industry certification.
Passion for IT and desire to learn more about it.
Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
Familiarity with ITIL processes is an asset.

Perks & Benefits - What’s in it for you?

Professional certification reimbursement for relevant career development
Community involvement and volunteer opportunities
Give back while getting paid with dedicated volunteer time
Goodlife Fitness corporate rate – It’s 25% off memberships
Recognition and rewards, including service award bonus

About Bulletproof

At Bulletproof, we help organizations stay secure, compliant, and future-ready through Microsoft-powered technology solutions and managed services. For more than 20 years, we've partnered with public sector organizations, regulated industries, and commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in cybersecurity, cloud, compliance, and managed services with a people-first culture that values growth, innovation, and meaningful impact.

Equal Opportunity Statement:

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Apply About employer

More about this job

Responsibilities

The Service Desk Technical Analyst serves as the first point of contact for clients, providing technical assistance via phone, email, and support portals. Responsibilities include managing support tickets, maintaining Microsoft environments, and providing technical support for LAN, desktop, and server devices.

Requirements

Candidates must have 2-3 years of experience in a similar role and a college certificate or diploma in information technology. Proficiency in Microsoft Windows and Microsoft 365, along with strong customer service and communication skills, is required.

Skills

Technical support
Customer service
Microsoft Windows
Microsoft 365
Microsoft Office
LAN support
Desktop support
Server support
Ticket management
Communication skills
Interpersonal skills
ITIL processes
Troubleshooting
Service desk software

Benefits

Community involvement and volunteer opportunities
Paid volunteer time
Goodlife Fitness corporate rate
Recognition and rewards
Service award bonus

Visa sponsorship

Not detected in the job text

Keywords

Technical Analyst
Service Desk
Managed Services
Tier 1 Support
Microsoft Windows
Microsoft 365
LAN
Desktop Support
Server Support
ITIL
Customer Service
Technical Support
Ticket Management
Cybersecurity
Cloud
Compliance

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