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Added 12 mins ago
IF
Actuarial Analyst - 4 Month Co-Op/Internship (Winter 2027,Summer 2027 & Fall 2027)
Intact FC
Laval, QC · Montreal, QC · Quebec, QC · Saint-Hyacinthe, QC
- Full-time
Cross-functional collaboration (Underwriting, Marketing, Risk Management, Finance) to broaden your experience.
Added 1 hour ago
QP
Manager, AI Delivery
QuadReal Property Group
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
Added 4 hours ago
B
Managed Accounts Supervision Specialist, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
…More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide…
Added 4 hours ago
B
Credit Funder
BMO
Montreal, QC · HO
- Full-time
…assess the business entity’s overall financial health and credit risk using discretionary authority within prescribed limits. Applies lending expertise to a lending product portfolio or…
Added 5 hours ago
B
BILINGUAL SENIOR ANALYST, INSURANCE AND OPERATIONS SUPPORT
BDC
QC · Les Laurentides Regional County Municipality, QC
- Full-time
Review financial statements and perform financial analysis to identify and address potential credit or risk concerns.
Added 5 hours ago
B
BILINGUAL SENIOR ANALYST, INSURANCE AND OPERATIONS SUPPORT
BDC
Montreal, QC
- Full-time
Review financial statements and perform financial analysis to identify and address potential credit or risk concerns.
Added 6 hours ago
P
Contract Commercial Transactions Analyst
Procom
Calgary, AB
- Contract
Procom is searching for a Contract Commercial Transactions Analyst for a 12 month contract. This position is an onsite position at our client’s Calgary office.
Added 6 hours ago
R
Commercial Transactions Analyst
Raise
Calgary, AB
- Full-time
The Commercial Transactions Analyst, in this role, will establish themselves as the subject matter expert for the actualization, pricing, and settlement activities within the Crude Oil /…
Added 7 hours ago
C
Lead Threat Intelligence Engineer
CapitalG
Toronto, ON
- Full-time
Added 7 hours ago
NE
Senior Analyst, Strategy, Performance & Transformation
NRG Energy
Calgary, AB
- Full-time
The Senior Analyst, Strategy, Performance & Transformation supports the development, execution, and performance management of Regulated customer strategy by delivering data-driven insights,…
Added 8 hours ago
Analyst, Static Data (1 Year Contract GWO)
Scotiabank
Toronto, ON
Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Added 9 hours ago
G
Financial Analyst - Graham Capital
Graham
Calgary, AB
- Full-time
Gracorp is Graham's real estate development business, responsible for acquiring, planning, developing, and managing residential, commercial, mixed-use, and master-planned community projects.
Added 10 hours ago
A
Commercial Transactions Analyst
Airswift
Calgary, AB
- Contract
…midstream, and downstream operations. As a Commodity Transactions Analyst, you will support the actualization, pricing, settlement, and reporting of Crude Oil and NGL transactions while…
Added 10 hours ago
B
BILINGUAL SENIOR ANALYST, INSURANCE AND OPERATIONS SUPPORT
BDC
Montreal, QC
- Full-time
Review financial statements and perform financial analysis to identify and address potential credit or risk concerns.
Added 11 hours ago
IS
Commercial Transactions Analyst
InSync Systems
Calgary, AB
- Contract
We are looking for an experienced Commercial Transactions Analyst for a 12-month contract position, in Calgary, Alberta. Must be legally entitled to work in Canada.
Added 11 hours ago
UO
Application Support Analyst - Information Technologies
University of Calgary
Calgary, AB
- Full-time
The Information Technologies is currently seeking Two (2) Full-time Limited Term Application Support Analyst for approximately 24 months.
Added 11 hours ago
B
Commercial Transactions Analyst
Brunel
Calgary, AB · Greater Calgary Metropolitan Area
- $72 to $88 CAD / hour
- Contract
Our client is seeking a Commercial Transactions Analyst to join their Commodity Transactions team supporting the Crude Oil and NGL portfolio. This role is responsible for the accurate…
Added 12 hours ago
QT
OT Cybersecurity System Analyst
Quantum Technology Recruiting Inc. (QTR)
Toronto, ON
- $50 to $70 CAD / hour
- Contract
Our client, a leading commercial real estate organization, is looking for an OT Cybersecurity System Analyst to help secure the operational technology environments that support critical…
Added 12 hours ago
CE
Senior Performance Analyst
Cenovus Energy
Calgary, AB
- Full-time
The Senior Performance Analyst provides financial leadership, governance, and performance reporting support across Downstream operations. This role partners closely with executive…
Added 13 hours ago
B
Analyst Sr, Sales Skyline Management
Bombardier
Montreal, QC
- Full-time
Strategic data and business analyst supporting executive decision-making across aircraft sales, availability, and commercial performance. Partners with Sales, Programs, and Finance teams to…
Added 13 hours ago
CL
Financial Planning Analyst
Clover Leaf Seafoods
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Business Planning & Analysis, Financial Analyst– Markham, Ontario
Added 13 hours ago
BV
Commercial Lending Analyst II
Bow Valley Credit Union
Cochrane, AB
- Full-time
The Commercial Lending Analyst II is an intermediate commercial credit role responsible for supporting the Commercial Lending team through independent financial analysis, credit…
Added 14 hours ago
B
Analyst Sr, Marketing & Sales
Bombardier
Dorval, QC
- Full-time
Tracking skyline SN assignments throughout the sales process to mitigate risk related to:
Added 14 hours ago
Managing Director, Corporate Development
GardaWorld
Montreal, QC
…security services, AI-enabled security technologies, integrated risk management and cash automation solutions. Headquartered in Montreal, GardaWorld employs more than 132,000 highly skilled…
Added 16 hours ago
C
Client Onboarding Manager
Citi
Mississauga, ON · Toronto, ON
- Full-time
Citi Commercial Bank partners with mid-sized companies across a broad range of industries, helping them grow, expand into new markets, and navigate increasingly complex business…

Bulletproof Solutions Inc

Technical Analyst

Fredericton, NB, E3C 0N9, Canada

Temporary

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Job details

Job type: Temporary
Experience: 2-3 years experience in a similar role
Posting language: English
Posted: Oct 2, 2026

Original job description

Title: Service Desk Technical Analyst 1

Duration: 6-month assignment with possibility of extension.

Hybrid: 4 days onsite

Location: Fredericton, NB or Moncton, NB or Halifax, NS

Hours: 8AM-5PM AST - This is a 7x24 operation, potential shift work at a reasonable notice.

Position Summary:

We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing technical assistance through various communication channels including phone, email, messaging, and support portals. Working within a collaborative team, you will handle multiple support tickets daily, prioritize workload effectively, and escalate more complex issues to specialized technical teams when required.

This opportunity offers the chance to gain experience within a dynamic managed services organization while contributing to the success of both clients and internal teams.

Responsibilities:

Answer incoming calls for technical/customer service support.
Respond to incoming e-mails concerning technical issues.
Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
Provide technical support of LAN, Desktop, and server devices.
Maintain enterprise Microsoft environments.
Create and manage tickets using service desk software.

Required Education/Credentials/Qualifications:

2-3 years experience in a similar role
A college certificate or diploma in information technology and/or have relevant experience and industry certification.
Passion for IT and desire to learn more about it.
Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
Familiarity with ITIL processes is an asset.

Perks & Benefits - What’s in it for you?

Professional certification reimbursement for relevant career development
Community involvement and volunteer opportunities
Give back while getting paid with dedicated volunteer time
Goodlife Fitness corporate rate – It’s 25% off memberships
Recognition and rewards, including service award bonus

About Bulletproof

At Bulletproof, we help organizations stay secure, compliant, and future-ready through Microsoft-powered technology solutions and managed services. For more than 20 years, we've partnered with public sector organizations, regulated industries, and commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in cybersecurity, cloud, compliance, and managed services with a people-first culture that values growth, innovation, and meaningful impact.

Equal Opportunity Statement:

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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More about this job

Responsibilities

The Service Desk Technical Analyst serves as the first point of contact for clients, providing technical assistance via phone, email, and support portals. Responsibilities include managing support tickets, maintaining Microsoft environments, and providing technical support for LAN, desktop, and server devices.

Requirements

Candidates must have 2-3 years of experience in a similar role and a college certificate or diploma in information technology. Proficiency in Microsoft Windows and Microsoft 365, along with strong customer service and communication skills, is required.

Skills

Technical support
Customer service
Microsoft Windows
Microsoft 365
Microsoft Office
LAN support
Desktop support
Server support
Ticket management
Communication skills
Interpersonal skills
ITIL processes
Troubleshooting
Service desk software

Benefits

Community involvement and volunteer opportunities
Paid volunteer time
Goodlife Fitness corporate rate
Recognition and rewards
Service award bonus

Visa sponsorship

Not detected in the job text

Keywords

Technical Analyst
Service Desk
Managed Services
Tier 1 Support
Microsoft Windows
Microsoft 365
LAN
Desktop Support
Server Support
ITIL
Customer Service
Technical Support
Ticket Management
Cybersecurity
Cloud
Compliance

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