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Added 14 mins ago
Commercial Lending Analyst II
Bow Valley Credit Union
Cochrane, AB
Full-time
The Commercial Lending Analyst II is an intermediate commercial credit role responsible for supporting the Commercial Lending team through independent financial analysis, credit…
Added 28 mins ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$96,557 to $128,743 CAD / year
Full-time
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 28 mins ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Montreal, QC
$96,557 to $128,743 CAD / year
Full-time
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 28 mins ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
Full-time
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 29 mins ago
Microsoft 365 & Cloud Systems Analyst
Ombudsman
Toronto, ON
$100,031 to $125,038 CAD / year
Temporary
The Programmer Analyst supports the reliable, secure and effective operation of the Office’s information technology and communications environment. The role administers and supports cloud…
Added 29 mins ago
Managing Director, Corporate Development
GardaWorld
Montreal, QC
Built from the ground up with C$25,000 in capital in 1995, Garda World Security Corporation (GardaWorld) is an entrepreneurial organization that builds global champions in security…
Added 29 mins ago
Sr Data Analyst (12 months) - 030 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Contract · Remote
Data Analyst 18: Salaries typically range from $94,664 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 29 mins ago
Sr Data Analyst (12 months) - 030 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Contract · Remote
Data Analyst 18: Salaries typically range from $94,664 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 29 mins ago
Sr Data Analyst (12 months) - 030 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Contract · Remote
Data Analyst 18: Salaries typically range from $94,664 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 29 mins ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 29 mins ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 29 mins ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 29 mins ago
Senior Systems Analyst - Renal Program
Nova Scotia Health and IWK Health
Halifax, NS
Responsible for the development, maintenance, and optimization of database solutions, the Senior System Analyst ensures the efficient storage, security, retrieval, and reporting of clinical…
Added 44 mins ago
Lands and Right-of-Way (ROW) Analyst
Enbridge
Edmonton, AB · Sarnia, ON
Full-time
At Enbridge, we are committed to delivering safe, reliable energy while driving financial excellence and innovation. We are seeking a Lands and Right-of-Way (ROW) Analyst to join our team!
Added 44 mins ago
Pea Protein Quality Analyst (Temporary 16 Months)
Louis Dreyfus Company
Yorkton, SK
Full-time
The Quality Analyst (on a temporary 16 month assignment, with potential for extension) will be part of the QA and Food Safety leadership team with LDC’s new Pea Protein Isolate Facility in…
Added 58 mins ago
Senior Fraud & AML Analyst
Toyota Credit Canada Inc.
Markham, ON
Full-time
TFS currently has an exciting permanent opportunity as a Senior Fraud & AML Analyst, reporting to the Vice President, Risk Management. This role will reside in our Markham Head Office.
Added 58 mins ago
Vulnerability Remediation Analyst
TEKsystems
Toronto, ON
$25 to $35 CAD / hour
Contract
1-3 years of experience in Cybersecurity, Vulnerability Management, Security Operations, or a related analyst role.
Added 58 mins ago
Loss Prevention Analyst
Soul Foods Group
BC · British Columbia, Canada
$68,000 to $75,000 CAD / year
Full-time
The Loss Prevention Analyst plays a critical role in protecting company assets, supporting operational integrity, and ensuring a strong financial control environment across all Canadian…
Added 58 mins ago
Sr Data Analyst (12 months) - 030 EN
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
Contract
Data Analyst 18: Salaries typically range from $94,664 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 58 mins ago
Sr Data Analyst (12 months) - 030 EN
Export Development Canada | Exportation et développement Canada
Montreal, QC
$96,557 to $128,743 CAD / year
Contract
Data Analyst 18: Salaries typically range from $94,664 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 58 mins ago
Sr Data Analyst (12 months) - 030 EN
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$96,557 to $128,743 CAD / year
Contract
Data Analyst 18: Salaries typically range from $94,664 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 59 mins ago
Senior Business Analyst - Special Project (October 2026 - September 2027)
Mohawk College
Hamilton, ON
Reporting to the Director, Enterprise Project Management Office, the incumbent serves as a Senior Business Analyst to the College providing advice and direction on business solutions that…
Added 1 hour ago
eBusiness Help Desk Analyst I (Co-op Student)
WCB-Alberta
AB · Edmonton - Jarvis
Full-time
eBusiness Help Desk Analyst I (Co-op Positions)
Added 1 hour ago
Analyst - Business
EECOL
Calgary, AB
Full-time
As an Analyst - Business, you will work with internal organization partners to analyze critical business challenges, gathers detailed project requirements, and document functional…
Added 1 hour ago
Programmer analyst, System and infrastructure operations, maintenance and development
Desjardins
Levis, QC · Montreal, QC
Full-time
As a systems and infrastructure development, operations and maintenance programmer analyst, you participate in IT efficiency and quality by analyzing, designing, configuring, developing,…

Bulletproof Solutions Inc

Technical Analyst

Fredericton, NB, E3C 0N9, Canada

Job type: Temporary
Experience: 2-3 years experience in a similar role
Posting language: English
Posted: Oct 2, 2026

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Original job description

Title: Service Desk Technical Analyst 1

Duration: 6-month assignment with possibility of extension.

Hybrid: 4 days onsite

Location: Fredericton, NB or Moncton, NB or Halifax, NS

Hours: 8AM-5PM AST - This is a 7x24 operation, potential shift work at a reasonable notice.

Position Summary:

We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing technical assistance through various communication channels including phone, email, messaging, and support portals. Working within a collaborative team, you will handle multiple support tickets daily, prioritize workload effectively, and escalate more complex issues to specialized technical teams when required.

This opportunity offers the chance to gain experience within a dynamic managed services organization while contributing to the success of both clients and internal teams.

Responsibilities:

Answer incoming calls for technical/customer service support.
Respond to incoming e-mails concerning technical issues.
Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
Provide technical support of LAN, Desktop, and server devices.
Maintain enterprise Microsoft environments.
Create and manage tickets using service desk software.

Required Education/Credentials/Qualifications:

2-3 years experience in a similar role
A college certificate or diploma in information technology and/or have relevant experience and industry certification.
Passion for IT and desire to learn more about it.
Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
Familiarity with ITIL processes is an asset.

Perks & Benefits - What’s in it for you?

Professional certification reimbursement for relevant career development
Community involvement and volunteer opportunities
Give back while getting paid with dedicated volunteer time
Goodlife Fitness corporate rate – It’s 25% off memberships
Recognition and rewards, including service award bonus

About Bulletproof

At Bulletproof, we help organizations stay secure, compliant, and future-ready through Microsoft-powered technology solutions and managed services. For more than 20 years, we've partnered with public sector organizations, regulated industries, and commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in cybersecurity, cloud, compliance, and managed services with a people-first culture that values growth, innovation, and meaningful impact.

Equal Opportunity Statement:

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Apply About employer

More about this job

Responsibilities

The Service Desk Technical Analyst serves as the first point of contact for clients, providing technical assistance via phone, email, and support portals. Responsibilities include managing support tickets, maintaining Microsoft environments, and providing technical support for LAN, desktop, and server devices.

Requirements

Candidates must have 2-3 years of experience in a similar role and a college certificate or diploma in information technology. Proficiency in Microsoft Windows and Microsoft 365, along with strong customer service and communication skills, is required.

Skills

Technical support
Customer service
Microsoft Windows
Microsoft 365
Microsoft Office
LAN support
Desktop support
Server support
Ticket management
Communication skills
Interpersonal skills
ITIL processes
Troubleshooting
Service desk software

Benefits

Community involvement and volunteer opportunities
Paid volunteer time
Goodlife Fitness corporate rate
Recognition and rewards
Service award bonus

Visa sponsorship

Not detected in the job text

Keywords

Technical Analyst
Service Desk
Managed Services
Tier 1 Support
Microsoft Windows
Microsoft 365
LAN
Desktop Support
Server Support
ITIL
Customer Service
Technical Support
Ticket Management
Cybersecurity
Cloud
Compliance

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