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Added 2 mins ago
Quality Assurance Analyst
Spait Infotech
Canada
Full-time
Familiarity with cloud platforms and distributed applications.
Added 34 mins ago
Microsoft 365 & Cloud Systems Analyst
Ombudsman
Toronto, ON
$100,031 to $125,038 CAD / year
Temporary
The Programmer Analyst supports the reliable, secure and effective operation of the Office’s information technology and communications environment. The role administers and supports cloud…
Added 34 mins ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 1 hour ago
Vulnerability Remediation Analyst
TEKsystems
Toronto, ON
$25 to $35 CAD / hour
Contract
…focuses on tracking and driving vulnerability remediation across cloud, containerized, and traditional application…
Added 1 hour ago
Cloud DevOps Specialist
Accenture
Ottawa, ON · Montreal, QC
Full-time
…register metadata and lineage in the catalogue, and enable analyst and data science access to the curated data. You will collaborate with the Platform / DevOps Consultants so that data…
Added 1 hour ago
Data Solutions Specialist
Accenture
Ottawa, ON · Montreal, QC
Full-time
…register metadata and lineage in the catalogue, and enable analyst and data science access to the curated data. You will collaborate with the Platform / DevOps Consultants so that data…
Added 1 hour ago
BCIT - Technical Career Fair
Optis Consulting
Vancouver, BC
Full-time
Interest in learning about web-based applications and the SaaS, PaaS and IaaS Cloud models,Infrastructure, Architecture, and Integration concepts as well as application of these…
Added 1 hour ago
Enterprise Strategy Analyst
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
We’re looking for a Enterprise Strategy Analyst to join our team at Lightspeed. This role will support enterprise and business strategy efforts by conducting analysis, developing insights,…
Added 2 hours ago
HRMS Analyst
BGIS
Markham, ON
Full-time
As an HRMS Analyst, you will design, build, test and maintain technology solutions that help our payroll team work better. You will support integrations, enhancements, reporting and issue…
Added 2 hours ago
Technology Product Management Lead Business Analyst Vice President
Citi
Mississauga, ON
Full-time
The Technology Product Management Lead Analyst is a senior individual contributor (IC) position responsible for liaising between senior business users, operations leads, and technologists…
Added 2 hours ago
Data Analyst II, Legal Claims & Casualty (LCC) (12month contract)
Intact FC
Toronto, ON · Montreal, QC
Full-time
We are looking for a Data Analyst II for a 12-month temporary position. If you are passionate about data, innovation, automation, and solving complex problems, this opportunity will allow…
Added 2 hours ago
SAP ABAP Cloud Developer
Radiant Systems Solutions, Inc
Toronto, ON
Contract
We are seeking a Business Analyst (IT) T3 to join our team in a partner-facing role, collaborating with SAP Software Partners, ISVs, and System Integrators. The ideal candidate will have a…
Added 2 hours ago
Senior Geospatial Engineer
SkyWatch
Kitchener, ON
Full-time
Use-case minded. You know how a city planner, a GIS analyst or a defence operator uses 3D, elevation and vector data, and you shape the product around that.
Added 3 hours ago
BSA - SQL & Capital Market
Pacer Group
Toronto, ON
Full-time
8+ years of experience as a Business Systems Analyst, Data Analyst, or similar role.
Added 3 hours ago
Network Analyst
Kativik llisarniliriniq
Montreal, QC
Full-time
Under the general supervision of the Coordinator of IT Services, the Network Analyst will be responsible for ensuring the continuity of operational services including Microsoft domains,…
Added 3 hours ago
Technical Analyst
Bulletproof Solutions Inc
Beechville, NS
Temporary
We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing…
Added 3 hours ago
Technical Analyst
Bulletproof Solutions Inc
Moncton, NB
Temporary
We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing…
Added 3 hours ago
Technical Analyst
Bulletproof Solutions Inc
Fredericton, NB
Temporary
We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing…
Added 3 hours ago
HRMS Analyst
BGIS
Markham, ON
Full-time
As an HRMS Analyst, you will design, build, test and maintain technology solutions that help our payroll team work better. You will support integrations, enhancements, reporting and issue…
Added 3 hours ago
Business Intelligence Analyst
Spait Infotech
Canada
Full-time
Experience with cloud platforms such as Azure, AWS, or GCP.
Added 4 hours ago
Data Analyst
Spait Infotech
Canada
Full-time
Knowledge of cloud platforms such as AWS, Azure, or GCP
Added 4 hours ago
Salesforce Business Analyst – Financial Services Cloud (FSC)
Quantum World Technologies Inc.
Toronto, ON
Contract
Seeking an experienced Salesforce Business Analyst with strong CRM, Salesforce Financial Services Cloud (FSC), and Agile delivery experience. The candidate will work with business…
Added 4 hours ago
Enterprise Learning Specialist
Aecon
Toronto, ON
Added 5 hours ago
Senior Finance and Performance Management Analyst
Siemens
Toronto, ON
We are seeking a highly visible Senior Financial Analyst to support the project business and partners closely with Business Leaders, Commercial Project Managers, and Finance stakeholders to…
Added 6 hours ago
Senior Sourcing Analyst
KIT Recruitment
Toronto, ON · Etobicoke, ON
$72,000 to $80,000 CAD / year
Full-time
KIT Recruitment is partnering with a high-growth food and beverage manufacturer to recruit a Senior Sourcing Analyst for its Toronto operation.

Bulletproof Solutions Inc

Technical Analyst

Moncton, NB, E1C 0H1, Canada

Job type: Temporary
Experience: 2-3 years experience in a similar role
Posting language: English
Posted: Oct 2, 2026

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Original job description

Title: Service Desk Technical Analyst 1

Duration: 6-month assignment with possibility of extension.

Hybrid: 4 days onsite

Location: Fredericton, NB or Moncton, NB or Halifax, NS

Hours: 8AM-5PM AST - This is a 7x24 operation, potential shift work at a reasonable notice.

Position Summary:

We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing technical assistance through various communication channels including phone, email, messaging, and support portals. Working within a collaborative team, you will handle multiple support tickets daily, prioritize workload effectively, and escalate more complex issues to specialized technical teams when required.

This opportunity offers the chance to gain experience within a dynamic managed services organization while contributing to the success of both clients and internal teams.

Responsibilities:

Answer incoming calls for technical/customer service support.
Respond to incoming e-mails concerning technical issues.
Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
Provide technical support of LAN, Desktop, and server devices.
Maintain enterprise Microsoft environments.
Create and manage tickets using service desk software.

Required Education/Credentials/Qualifications:

2-3 years experience in a similar role
A college certificate or diploma in information technology and/or have relevant experience and industry certification.
Passion for IT and desire to learn more about it.
Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
Familiarity with ITIL processes is an asset.

Perks & Benefits - What’s in it for you?

Professional certification reimbursement for relevant career development
Community involvement and volunteer opportunities
Give back while getting paid with dedicated volunteer time
Goodlife Fitness corporate rate – It’s 25% off memberships
Recognition and rewards, including service award bonus

About Bulletproof

At Bulletproof, we help organizations stay secure, compliant, and future-ready through Microsoft-powered technology solutions and managed services. For more than 20 years, we've partnered with public sector organizations, regulated industries, and commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in cybersecurity, cloud, compliance, and managed services with a people-first culture that values growth, innovation, and meaningful impact.

Equal Opportunity Statement:

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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More about this job

Responsibilities

The Service Desk Technical Analyst serves as the first point of contact for clients, providing technical assistance via phone, email, and support portals. Responsibilities include managing support tickets, maintaining Microsoft environments, and escalating complex technical issues to specialized teams.

Requirements

Candidates must have 2-3 years of experience in a similar role and a college certificate or diploma in information technology. Proficiency in Microsoft Windows and Microsoft 365, along with strong customer service and communication skills, is required.

Skills

Technical support
Customer service
LAN
Desktop support
Server management
Microsoft Windows
Microsoft 365
Microsoft Office
Ticketing software
ITIL
Communication skills
Problem solving
Troubleshooting

Benefits

Community involvement opportunities
Volunteer time
Goodlife Fitness corporate rate
Recognition and rewards
Service award bonus

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Technical Analyst
Managed Services
Tier 1 Support
LAN
Desktop
Server
Microsoft Windows
Microsoft 365
Microsoft Office
ITIL
Customer Service
Ticketing
Cybersecurity
Cloud
Compliance
Technical Support

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