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Added 13 mins ago
Analyst, Information Security
IMAX
Mississauga, ON · Sheridan Park
Full-time
We are seeking a hands-on Security Analyst to join our Information Security team and help drive the day-to-day execution of security operations across IMAX.
Added 13 mins ago
Technology Operations Analyst - Cybersecurity - Dieppe, New Brunswick
EY
Edmonton, AB · AB · Vancouver, BC · Victoria, BC · Winnipeg, MB · Dieppe, NB · Saint John, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Waterloo, ON · Calgary, AB
We are hiring a Technology Operations Analyst to join our Cyber Managed Services team, responsible for supporting and maintaining business-critical applications for our clients. In this…
Added 58 mins ago
Modern Workplace and Platform Services Analyst - Software Asset and Application Lifecycle Management
Air Canada
Toronto, ON · Dorval, QC
Full-time
Coordinate with application owners, Cybersecurity, and Endpoint Operations on approved package, patch, upgrade, replacement, compensating-control, exception, or retirement actions; verify…
Added 1 hour ago
OT Cybersecurity System Analyst
Quantum Technology Recruiting Inc. (QTR)
Toronto, ON
$50 to $70 CAD / hour
Contract
Our client, a leading commercial real estate organization, is looking for an OT Cybersecurity System Analyst to help secure the operational technology environments that support critical…
Added 1 hour ago
Business Analyst
TMX Group
Toronto, ON
$120,000 to $130,000 CAD / year
Full-time
…Information Security, Enterprise Risk Management, Integrated Operations, Project Management, Vendor management and Innovation…
Added 3 hours ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$96,557 to $128,743 CAD / year
Full-time
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 3 hours ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Montreal, QC
$96,557 to $128,743 CAD / year
Full-time
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 3 hours ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
Full-time
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 3 hours ago
Microsoft 365 & Cloud Systems Analyst
Ombudsman
Toronto, ON
$100,031 to $125,038 CAD / year
Temporary
The Programmer Analyst supports the reliable, secure and effective operation of the Office’s information technology and communications environment. The role administers and supports cloud…
Added 3 hours ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 3 hours ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 3 hours ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
Systems Analyst - Tech Ops 18: Salaries typically range from $96,557 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 3 hours ago
Vulnerability Remediation Analyst
TEKsystems
Toronto, ON
$25 to $35 CAD / hour
Contract
1-3 years of experience in Cybersecurity, Vulnerability Management, Security Operations, or a related analyst role.
Added 5 hours ago
Technical Analyst
Bulletproof Solutions Inc
Beechville, NS
Temporary
…commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in…
Added 5 hours ago
Technical Analyst
Bulletproof Solutions Inc
Moncton, NB
Temporary
…commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in…
Added 5 hours ago
Technical Analyst
Bulletproof Solutions Inc
Fredericton, NB
Temporary
…commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in…
Added 23 hours ago
Senior Security Analyst
Insight Global
Calgary, AB
Contract
As Cybersecurity & Compliance Senior Analyst, you will be a hands-on practitioner at the center of how we protect the software the E&P industry depends on. You will partner with…
Added 23 hours ago
SAP QM Specialist
Infotel
Mirabel, QC
Contract
We are looking for an experienced SAP QM Specialist / Digital Business Analyst to join our Information Management team supporting Quality domain operations in the aerospace sector. You will…
Added 1 day ago
Cybersecurity Analyst / Analyste en cybersécurité
FENCECORE
Montreal, QC
Full-time
We’re looking for a Cybersecurity Analyst to run day-to-day security operations for our clients. You are the first line of investigation and response across endpoint, identity, email, and…
Added 1 day ago
Analyst, Service Desk
Ontario Medical Association
Toronto, ON
Full-time
…governing Boards while contributing to operational resilience, cybersecurity improvements, automation, and continuous…
Added 1 day ago
Analyst, Service Desk
Ontario Medical Association
Toronto, ON
Full-time
…governing Boards while contributing to operational resilience, cybersecurity improvements, automation, and continuous…
Added 1 day ago
IT Infrastructure Analyst
CanadaOne Auto
AB · Edmonton, AB
Full-time
…legacy infrastructure to cloud-based solutions, strengthening cybersecurity, improving application architecture, and building scalable, reliable support…
Added 1 day ago
IT Business Operations Analyst
DIRTT
AB · Calgary, AB
Full-time
The IT Procurement & Business Operations Analyst supports the Information Technology department across procurement, financial administration, vendor management, contract coordination, and…
Added 1 day ago
Senior Security Analyst (Bilingual French/English)
TEKsystems
Montreal, QC
$70 to $80 CAD / hour
Contract
Our client is looking for a hands-on Security Analyst to take ownership of cybersecurity initiatives and help strengthen security across the organization. This is a unique opportunity to…
Added 1 day ago
Anti-Cheat Operations Engineer
Electronic Arts
Vancouver, BC
Do you dream of a world with no cheaters in games? Do you have experience working in a Security Operations Center (SOC)? Do you know the difference between an aimbot and a wall hack? And do…

Bulletproof Solutions Inc

Technical Analyst

Moncton, NB, E1C 0H1, Canada

Job type: Temporary
Experience: 2-3 years experience in a similar role
Posting language: English
Posted: Oct 2, 2026

Apply About employer

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Original job description

Title: Service Desk Technical Analyst 1

Duration: 6-month assignment with possibility of extension.

Hybrid: 4 days onsite

Location: Fredericton, NB or Moncton, NB or Halifax, NS

Hours: 8AM-5PM AST - This is a 7x24 operation, potential shift work at a reasonable notice.

Position Summary:

We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing technical assistance through various communication channels including phone, email, messaging, and support portals. Working within a collaborative team, you will handle multiple support tickets daily, prioritize workload effectively, and escalate more complex issues to specialized technical teams when required.

This opportunity offers the chance to gain experience within a dynamic managed services organization while contributing to the success of both clients and internal teams.

Responsibilities:

Answer incoming calls for technical/customer service support.
Respond to incoming e-mails concerning technical issues.
Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
Provide technical support of LAN, Desktop, and server devices.
Maintain enterprise Microsoft environments.
Create and manage tickets using service desk software.

Required Education/Credentials/Qualifications:

2-3 years experience in a similar role
A college certificate or diploma in information technology and/or have relevant experience and industry certification.
Passion for IT and desire to learn more about it.
Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
Familiarity with ITIL processes is an asset.

Perks & Benefits - What’s in it for you?

Professional certification reimbursement for relevant career development
Community involvement and volunteer opportunities
Give back while getting paid with dedicated volunteer time
Goodlife Fitness corporate rate – It’s 25% off memberships
Recognition and rewards, including service award bonus

About Bulletproof

At Bulletproof, we help organizations stay secure, compliant, and future-ready through Microsoft-powered technology solutions and managed services. For more than 20 years, we've partnered with public sector organizations, regulated industries, and commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in cybersecurity, cloud, compliance, and managed services with a people-first culture that values growth, innovation, and meaningful impact.

Equal Opportunity Statement:

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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More about this job

Responsibilities

The Service Desk Technical Analyst serves as the first point of contact for clients, providing technical assistance via phone, email, and support portals. Responsibilities include managing support tickets, maintaining Microsoft environments, and escalating complex technical issues to specialized teams.

Requirements

Candidates must have 2-3 years of experience in a similar role and a college certificate or diploma in information technology. Proficiency in Microsoft Windows and Microsoft 365, along with strong customer service and communication skills, is required.

Skills

Technical support
Customer service
LAN
Desktop support
Server management
Microsoft Windows
Microsoft 365
Microsoft Office
Ticketing software
ITIL
Communication skills
Problem solving
Troubleshooting

Benefits

Community involvement opportunities
Volunteer time
Goodlife Fitness corporate rate
Recognition and rewards
Service award bonus

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Technical Analyst
Managed Services
Tier 1 Support
LAN
Desktop
Server
Microsoft Windows
Microsoft 365
Microsoft Office
ITIL
Customer Service
Ticketing
Cybersecurity
Cloud
Compliance
Technical Support

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