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Added 25 mins ago
Business Analyst
TMX Group
Toronto, ON
$120,000 to $130,000 CAD / year
Full-time
…Information Security, Enterprise Risk Management, Integrated Operations, Project Management, Vendor management and Innovation…
Added 25 mins ago
Technical Support Analyst
Tecsys Inc.
Remote, Canada
Full-time · Remote
As a Technical Support Analyst, you will join our Customer Care team, a team at the heart of keeping Tecsys customers’ supply chain operations running around the clock. You’ll be the first…
Added 25 mins ago
BILINGUAL SENIOR ANALYST, INSURANCE AND OPERATIONS SUPPORT
BDC
Montreal, QC
Full-time
Knowledge of or experience in insurance administration, insurance operations, or insurance compliance.
Added 39 mins ago
Senior Business Systems Analyst
Royal Bank of Canada
Montreal, QC
Full-time
Bachelor’s degree in computer science, Data Science or a related field with 5+ years as a Business Systems Analyst, preferably in financial services.
Added 53 mins ago
Master Data Analyst (12-month contract)
Champion Petfoods
AB · Greater Edmonton Metropolitan Area
$86,000 to $115,000 CAD / year
Contract
Champion Petfoods is expanding! We are excited to announce we are looking for a Master Data Analyst (12-month contract) to join our rapidly growing company.
Added 1 hour ago
TDS Operations Analyst II
TD
Toronto, ON
Full-time
Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
Added 1 hour ago
Analyst, Information Security
IMAX
Mississauga, ON · Sheridan Park
Full-time
We are seeking a hands-on Security Analyst to join our Information Security team and help drive the day-to-day execution of security operations across IMAX.
Added 1 hour ago
Market Data Analyst, Market Data Solutions
CIBC
Toronto, ON
Full-time
…continue to perform at the highest standards. As a Market Data Analyst you’ll work on applying and enhancing methods of assessing market data integrity, automating regular procedures and…
Added 1 hour ago
Technology Operations Analyst - Cybersecurity - Dieppe, New Brunswick
EY
Edmonton, AB · AB · Vancouver, BC · Victoria, BC · Winnipeg, MB · Dieppe, NB · Saint John, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Waterloo, ON · Calgary, AB
We are hiring a Technology Operations Analyst to join our Cyber Managed Services team, responsible for supporting and maintaining business-critical applications for our clients. In this…
Added 1 hour ago
Senior Analyst, Product Enablement (Governance and GTM Strategy)
Payments Canada
ON · Ontario, Canada
Full-time
Senior Analyst, Product Enablement: Governance and GTM Strategy
Added 1 hour ago
Senior Analyst SAP Sales & Distribution
Glencore Canada
Laval, QC
Full-time
…and Coupa as the main backbone to support industrial business operations globally. The solution has been deployed in some parts of the business in Q4 2023 and we are continuing our journey…
Added 1 hour ago
Senior Analyst, Transport Systems & Processes
Loblaw Companies Limited
Brampton, ON
Full-time
The Senior Analyst, Transport Systems & Processes will play a key role in implementing and supporting Transportation Management Systems (TMS) and Transport Offshore applications used to…
Added 1 hour ago
SAP Business Analyst – Supply Chain
Apetan Consulting LLC
Montreal, QC
Contract
Minimum of 7 years of experience as a Functional Lead or Business Analyst in a supply chain-related environment.
Added 1 hour ago
D365 F&O Business Systems Analyst
Hays
Montreal, QC · Greater Montreal Metropolitan Area
$100,000 to $130,000 CAD / year
Full-time
We are hiring a results-oriented D365 F&O Business Systems Analyst on behalf of well-established organization in Montreal.
Added 1 hour ago
Junior IT Systems Analyst
Dixon Mitchell Investment Counsel
Vancouver, BC · Greater Vancouver, BC
Full-time
The Junior IT Systems Analyst will support a wide range of technology functions, including systems analysis, requirements creation, software development, automation, business application…
Added 2 hours ago
Modern Workplace and Platform Services Analyst - Software Asset and Application Lifecycle Management
Air Canada
Toronto, ON · Dorval, QC
Full-time
We are looking for a dependable, curious, and collaborative analyst who enjoys solving practical problems, takes pride in accurate work, and is eager to learn. You do not need to be an…
Added 2 hours ago
Revenue Analyst/Salesforce Administrator
Loomis Express
Brampton, ON
Full-time
We are seeking a highly analytical and detail-oriented Revenue Analyst/Salesforce Administrator to join our team. In this hybrid role, you will support revenue optimization initiatives…
Added 2 hours ago
Analyst, Information Technology
Agnico Eagle Mines Limited
Baker Lake, NU
Full-time
…gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects.…
Added 2 hours ago
OT Cybersecurity System Analyst
Quantum Technology Recruiting Inc. (QTR)
Toronto, ON
$50 to $70 CAD / hour
Contract
Our client, a leading commercial real estate organization, is looking for an OT Cybersecurity System Analyst to help secure the operational technology environments that support critical…
Added 2 hours ago
Senior Financial Planning & Reporting Analyst
Agnico Eagle Mines Limited
Sudbury, ON
Full-time
…gold producer in the world. It produces precious metals from operations in Canada, Australia, Finland and Mexico and has a pipeline of high-quality exploration and development projects.…
Added 2 hours ago
Jr. Business Analyst – ERP Data & Process Support
Legrand
Mississauga, ON
Full-time
Legrand has an exciting opportunity for a Jr. Business Analyst - ERP Data & Process Support to join the Electrical Infrastructure (EI) Team in Mississauga, ON. We are looking for a…
Added 2 hours ago
Data Quality and Controls Analyst
QuadReal Property Group
Toronto, ON
Full-time
At QuadReal, the Data Quality & Controls Analyst sits at the intersection of Business, Data Governance, Analytics, and Data Engineering. The role is responsible for overseeing the daily…
Added 2 hours ago
Senior Business Support Analyst
TD
Toronto, ON
Full-time
A dedicated Senior Business Support Analyst is required to drive business operational readiness across the Cloud Data Platform. This role will be accountable for modernizing Cloud Data…
Added 2 hours ago
Senior Performance Analyst
Cenovus Energy
Calgary, AB
Full-time
The Senior Performance Analyst provides financial leadership, governance, and performance reporting support across Downstream operations. This role partners closely with executive…
Added 2 hours ago
BILINGUAL NATIONAL COACH, SHARED SERVICES
BDC
Montreal, QC
Full-time
…onboarding support, training, and skill development to employees in analyst and business development…

Bulletproof Solutions Inc

Technical Analyst

Moncton, NB, E1C 0H1, Canada

Job type: Temporary
Experience: 2-3 years experience in a similar role
Posting language: English
Posted: Oct 2, 2026

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Original job description

Title: Service Desk Technical Analyst 1

Duration: 6-month assignment with possibility of extension.

Hybrid: 4 days onsite

Location: Fredericton, NB or Moncton, NB or Halifax, NS

Hours: 8AM-5PM AST - This is a 7x24 operation, potential shift work at a reasonable notice.

Position Summary:

We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing technical assistance through various communication channels including phone, email, messaging, and support portals. Working within a collaborative team, you will handle multiple support tickets daily, prioritize workload effectively, and escalate more complex issues to specialized technical teams when required.

This opportunity offers the chance to gain experience within a dynamic managed services organization while contributing to the success of both clients and internal teams.

Responsibilities:

Answer incoming calls for technical/customer service support.
Respond to incoming e-mails concerning technical issues.
Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
Provide technical support of LAN, Desktop, and server devices.
Maintain enterprise Microsoft environments.
Create and manage tickets using service desk software.

Required Education/Credentials/Qualifications:

2-3 years experience in a similar role
A college certificate or diploma in information technology and/or have relevant experience and industry certification.
Passion for IT and desire to learn more about it.
Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
Familiarity with ITIL processes is an asset.

Perks & Benefits - What’s in it for you?

Professional certification reimbursement for relevant career development
Community involvement and volunteer opportunities
Give back while getting paid with dedicated volunteer time
Goodlife Fitness corporate rate – It’s 25% off memberships
Recognition and rewards, including service award bonus

About Bulletproof

At Bulletproof, we help organizations stay secure, compliant, and future-ready through Microsoft-powered technology solutions and managed services. For more than 20 years, we've partnered with public sector organizations, regulated industries, and commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in cybersecurity, cloud, compliance, and managed services with a people-first culture that values growth, innovation, and meaningful impact.

Equal Opportunity Statement:

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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More about this job

Responsibilities

The Service Desk Technical Analyst serves as the first point of contact for clients, providing technical assistance via phone, email, and support portals. Responsibilities include managing support tickets, maintaining Microsoft environments, and escalating complex technical issues to specialized teams.

Requirements

Candidates must have 2-3 years of experience in a similar role and a college certificate or diploma in information technology. Proficiency in Microsoft Windows and Microsoft 365, along with strong customer service and communication skills, is required.

Skills

Technical support
Customer service
LAN
Desktop support
Server management
Microsoft Windows
Microsoft 365
Microsoft Office
Ticketing software
ITIL
Communication skills
Problem solving
Troubleshooting

Benefits

Community involvement opportunities
Volunteer time
Goodlife Fitness corporate rate
Recognition and rewards
Service award bonus

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Technical Analyst
Managed Services
Tier 1 Support
LAN
Desktop
Server
Microsoft Windows
Microsoft 365
Microsoft Office
ITIL
Customer Service
Ticketing
Cybersecurity
Cloud
Compliance
Technical Support

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