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Added 1 min ago
IT - Business Systems Analyst
Westerkirk
Toronto, ON
$80,000 to $120,000 CAD / year
Reporting to the Senior Manager, Business Systems - IT, the Business Systems & Automation Analyst supports the improvement, reliability, and continuous development of the company's IT…
Added 1 min ago
Jr. Business Analyst – ERP Data & Process Support
Legrand Slovenija
Mississauga, ON
Full-time
Legrand has an exciting opportunity for a Jr. Business Analyst - ERP Data & Process Support to join the Electrical Infrastructure (EI) Team in Mississauga, ON. We are looking for a…
Added 30 mins ago
Business Analyst (EMR / Health IT)
Aarista Technologies
Burnaby, BC
Full-time
3+ years of experience as a Business Analyst, Product Analyst, or similar role OR a Bachelor’s degree in Business, Information Systems, Healthcare Administration, Computer Science, or a…
Added 30 mins ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$96,557 to $128,743 CAD / year
Full-time
The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to…
Added 30 mins ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Montreal, QC
$96,557 to $128,743 CAD / year
Full-time
The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to…
Added 30 mins ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
Full-time
The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to…
Added 31 mins ago
Service Desk Analyst
S.I. Systems ULC
Ottawa, ON
$50,000 to $60,000 CAD / year
Full-time
Post-secondary degree, diploma, or certificate in Information Technology or equivalent experience/certifications.
Added 31 mins ago
Analyste principal(e), Optimisation d'inventaire et transformation numérique / Senior Analyst, Inventory Optimization & Digitalization Enablement
McKesson
Montreal, QC
Full-time
Added 31 mins ago
Microsoft 365 & Cloud Systems Analyst
Ombudsman
Toronto, ON
$100,031 to $125,038 CAD / year
Temporary
The Programmer Analyst supports the reliable, secure and effective operation of the Office’s information technology and communications environment. The role administers and supports cloud…
Added 31 mins ago
Sr. Business Systems Analyst
Tokio Marine Canada Ltd
Toronto, ON
Bachelor's degree in Business Administration, Computer Science, Information Technology, Engineering, or a related discipline preferred
Added 31 mins ago
Analyst, Service Management (Fixed Term - 12 Months)
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
Full-time
RBI is seeking an Analyst, Service Management to join our team in support of our Global Business Services (“GBS”) organization. This role is responsible for supporting the execution and…
Added 31 mins ago
Sr Data Analyst (12 months) - 030 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Contract · Remote
Data Analyst 18: Salaries typically range from $94,664 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 31 mins ago
Sr Data Analyst (12 months) - 030 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Contract · Remote
Data Analyst 18: Salaries typically range from $94,664 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 31 mins ago
Sr Data Analyst (12 months) - 030 EN
Export Development Canada | Exportation et développement Canada
Remote, Canada
Contract · Remote
Data Analyst 18: Salaries typically range from $94,664 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive.
Added 31 mins ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to…
Added 31 mins ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to…
Added 31 mins ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Remote, Canada
Full-time · Remote
The Digital & Technology Solutions (DTS) group under the leadership of the Chief Information Officer was established in 2023 with the mission of empowering our customers and colleagues to…
Added 31 mins ago
Senior Systems Analyst - Renal Program
Nova Scotia Health and IWK Health
Halifax, NS
The Renal Senior System Analyst reports to the Renal Program Manager, Informatics and Reporting, and plays a key role in transforming healthcare data into actionable information that…
Added 1 hour ago
Senior Fraud & AML Analyst
Toyota Credit Canada Inc.
Markham, ON
Full-time
TFS currently has an exciting permanent opportunity as a Senior Fraud & AML Analyst, reporting to the Vice President, Risk Management. This role will reside in our Markham Head Office.
Added 1 hour ago
Senior Data Analyst
Ardent SoftSol Inc.
Toronto, ON
$35 to $38 CAD / hour
Contract
We are seeking a Senior Data Analyst with strong analytical and data visualization skills to support business decision-making through meaningful insights derived from complex datasets. The…
Added 1 hour ago
Vulnerability Remediation Analyst
TEKsystems
Toronto, ON
$25 to $35 CAD / hour
Contract
1-3 years of experience in Cybersecurity, Vulnerability Management, Security Operations, or a related analyst role.
Added 1 hour ago
Sr Data Analyst (12 months) - 030 EN
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
Contract
Data Analyst 18: Salaries typically range from $94,664 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 1 hour ago
Sr Data Analyst (12 months) - 030 EN
Export Development Canada | Exportation et développement Canada
Montreal, QC
$96,557 to $128,743 CAD / year
Contract
Data Analyst 18: Salaries typically range from $94,664 to $128,743 annually, based on qualifications and experiences, plus a performance-based incentive
Added 1 hour ago
Senior Business Intelligence Analyst
TEKsystems
Calgary, AB
$75 to $95 CAD / hour
Contract
The Senior Business Intelligence Analyst will help quantify, measure, and communicate the value of innovation initiatives and emerging technology pilots across the organization. The…
Added 1 hour ago
Telecommunications Systems Analyst
TEKsystems
Calgary, AB
$45 to $60 CAD / hour
Contract
Three (3) years' experience as a System Analyst and /or Telecommunications Specialist/Engineer; and

Bulletproof Solutions Inc

Technical Analyst

Moncton, NB, E1C 0H1, Canada

Job type: Temporary
Experience: 2-3 years experience in a similar role
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

Title: Service Desk Technical Analyst 1

Duration: 6-month assignment with possibility of extension.

Hybrid: 4 days onsite

Location: Fredericton, NB or Moncton, NB or Halifax, NS

Hours: 8AM-5PM AST - This is a 7x24 operation, potential shift work at a reasonable notice.

Position Summary:

We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing technical assistance through various communication channels including phone, email, messaging, and support portals. Working within a collaborative team, you will handle multiple support tickets daily, prioritize workload effectively, and escalate more complex issues to specialized technical teams when required.

This opportunity offers the chance to gain experience within a dynamic managed services organization while contributing to the success of both clients and internal teams.

Responsibilities:

Answer incoming calls for technical/customer service support.
Respond to incoming e-mails concerning technical issues.
Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
Provide technical support of LAN, Desktop, and server devices.
Maintain enterprise Microsoft environments.
Create and manage tickets using service desk software.

Required Education/Credentials/Qualifications:

2-3 years experience in a similar role
A college certificate or diploma in information technology and/or have relevant experience and industry certification.
Passion for IT and desire to learn more about it.
Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
Familiarity with ITIL processes is an asset.

Perks & Benefits - What’s in it for you?

Professional certification reimbursement for relevant career development
Community involvement and volunteer opportunities
Give back while getting paid with dedicated volunteer time
Goodlife Fitness corporate rate – It’s 25% off memberships
Recognition and rewards, including service award bonus

About Bulletproof

At Bulletproof, we help organizations stay secure, compliant, and future-ready through Microsoft-powered technology solutions and managed services. For more than 20 years, we've partnered with public sector organizations, regulated industries, and commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in cybersecurity, cloud, compliance, and managed services with a people-first culture that values growth, innovation, and meaningful impact.

Equal Opportunity Statement:

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Apply About employer

More about this job

Responsibilities

The Service Desk Technical Analyst serves as the first point of contact for clients, providing technical assistance via phone, email, and support portals. Responsibilities include managing support tickets, maintaining Microsoft environments, and escalating complex technical issues to specialized teams.

Requirements

Candidates must have 2-3 years of experience in a similar role and a college certificate or diploma in information technology. Proficiency in Microsoft Windows and Microsoft 365, along with strong customer service and communication skills, is required.

Skills

Technical support
Customer service
LAN
Desktop support
Server management
Microsoft Windows
Microsoft 365
Microsoft Office
Ticketing software
ITIL
Communication skills
Problem solving
Troubleshooting

Benefits

Community involvement opportunities
Volunteer time
Goodlife Fitness corporate rate
Recognition and rewards
Service award bonus

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Technical Analyst
Managed Services
Tier 1 Support
LAN
Desktop
Server
Microsoft Windows
Microsoft 365
Microsoft Office
ITIL
Customer Service
Ticketing
Cybersecurity
Cloud
Compliance
Technical Support

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