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Added 6 mins ago
TDS Operations Analyst II
TD
Toronto, ON
Full-time
…environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of…
Added 21 mins ago
Analyst, Information Security
IMAX
Mississauga, ON · Sheridan Park
Full-time
…you’ll collaborate with purpose in an environment that values innovation, diverse perspectives, and learning at every…
Added 35 mins ago
Senior Analyst, Product Enablement (Governance and GTM Strategy)
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ON · Ontario, Canada
Full-time
Senior Analyst, Product Enablement: Governance and GTM Strategy
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…and web-based solutions, and contribute to the technological innovation supporting the healthcare…
Added 36 mins ago
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…days, worst days, celebration days, and every day. Through our innovation and quality products, we’re here for our friends, neighbours, family members and…
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Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement - values that come to life…
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As a Business Analyst Intern, you will contribute to project planning, requirements gathering, stakeholder communication, and presentation of insights. You'll gain exposure to…
Added 1 hour ago
Data Analyst, Teaching & Learning
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Toronto, ON
The Office of the Vice-Provost, Teaching & Learning (OVPTL) (formerly known as Office of the Vice-Provost: Innovation in Undergraduate Education) supports ongoing and new efforts to enhance…
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…inclusive, high-performance culture where talent thrives and innovation drives us…
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Toronto, ON
$120,000 to $130,000 CAD / year
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Added 1 hour ago
Senior Analyst, Investor Relations (12 Months Contract)
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Toronto, ON
$55 to $65 CAD / hour
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Added 1 hour ago
Operational Resilience Analyst
goeasy Ltd.
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$62,006 to $78,249 CAD / year
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$60 to $80 CAD / hour
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$80,000 to $120,000 CAD / year
Full-time
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Added 2 hours ago
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The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and…
Added 2 hours ago
Senior Analyst, Digital Business Partner Team
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Toronto, ON
Full-time
…neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the…

Bulletproof Solutions Inc

Technical Analyst

Moncton, NB, E1C 0H1, Canada

Job type: Temporary
Experience: 2-3 years experience in a similar role
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

Title: Service Desk Technical Analyst 1

Duration: 6-month assignment with possibility of extension.

Hybrid: 4 days onsite

Location: Fredericton, NB or Moncton, NB or Halifax, NS

Hours: 8AM-5PM AST - This is a 7x24 operation, potential shift work at a reasonable notice.

Position Summary:

We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing technical assistance through various communication channels including phone, email, messaging, and support portals. Working within a collaborative team, you will handle multiple support tickets daily, prioritize workload effectively, and escalate more complex issues to specialized technical teams when required.

This opportunity offers the chance to gain experience within a dynamic managed services organization while contributing to the success of both clients and internal teams.

Responsibilities:

Answer incoming calls for technical/customer service support.
Respond to incoming e-mails concerning technical issues.
Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
Provide technical support of LAN, Desktop, and server devices.
Maintain enterprise Microsoft environments.
Create and manage tickets using service desk software.

Required Education/Credentials/Qualifications:

2-3 years experience in a similar role
A college certificate or diploma in information technology and/or have relevant experience and industry certification.
Passion for IT and desire to learn more about it.
Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
Familiarity with ITIL processes is an asset.

Perks & Benefits - What’s in it for you?

Professional certification reimbursement for relevant career development
Community involvement and volunteer opportunities
Give back while getting paid with dedicated volunteer time
Goodlife Fitness corporate rate – It’s 25% off memberships
Recognition and rewards, including service award bonus

About Bulletproof

At Bulletproof, we help organizations stay secure, compliant, and future-ready through Microsoft-powered technology solutions and managed services. For more than 20 years, we've partnered with public sector organizations, regulated industries, and commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in cybersecurity, cloud, compliance, and managed services with a people-first culture that values growth, innovation, and meaningful impact.

Equal Opportunity Statement:

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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More about this job

Responsibilities

The Service Desk Technical Analyst serves as the first point of contact for clients, providing technical assistance via phone, email, and support portals. Responsibilities include managing support tickets, maintaining Microsoft environments, and escalating complex technical issues to specialized teams.

Requirements

Candidates must have 2-3 years of experience in a similar role and a college certificate or diploma in information technology. Proficiency in Microsoft Windows and Microsoft 365, along with strong customer service and communication skills, is required.

Skills

Technical support
Customer service
LAN
Desktop support
Server management
Microsoft Windows
Microsoft 365
Microsoft Office
Ticketing software
ITIL
Communication skills
Problem solving
Troubleshooting

Benefits

Community involvement opportunities
Volunteer time
Goodlife Fitness corporate rate
Recognition and rewards
Service award bonus

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Technical Analyst
Managed Services
Tier 1 Support
LAN
Desktop
Server
Microsoft Windows
Microsoft 365
Microsoft Office
ITIL
Customer Service
Ticketing
Cybersecurity
Cloud
Compliance
Technical Support

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