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Added 10 mins ago
Collections Strategy Analyst (Analytics)
goeasy Ltd.
Mississauga, ON
Full-time
If you love solving complex problems with data, this role is for you. As a Collections Strategy Analyst, you'll turn numbers into insights and insights into action. From developing risk…
Added 10 mins ago
REGISTERED NURSE (RN), CLINICAL ANALYST, ACUTE CARE
Northern Health - BC
Prince George, BC
Full-time
…Acute Care clinical applications. Participates in clinical business reviews, needs assessments, and contributes to the development of policies and processes that support use of Acute Care…
Added 10 mins ago
Business Analyst
TMX Group
Toronto, ON
$120,000 to $130,000 CAD / year
Full-time
The Business Analyst draws up requirement statements and takes part in development projects as advisor in the area of business and systems use. He/she follows up change requests with users…
Added 10 mins ago
Operations Analyst
SGI
Regina, SK
$62,006 to $78,249 CAD / year
Full-time
We're looking for an Operations Analyst to join our IT Operations team. As an Operations Analyst, you will play a critical role in maintaining the health, stability, and performance of our…
Added 10 mins ago
Analyst, Screening Clearances
Bank of Canada
Ottawa, ON
Full-time
As a Security Screening Analyst, you will support the delivery and continuous improvement of the Bank's personnel security screening program. You will manage security screening cases,…
Added 10 mins ago
AI Operations Analyst
Valnet
Montreal, QC
Full-time
Valnet is looking for an AI Operations Analyst to join our team and help build the next generation of our lead generation operation.
Added 10 mins ago
Supply Chain Management (SCM) Analyst
Raise
Calgary, AB
Full-time
The SCM Analyst to join our Supply Chain Management will join our clients team in Calgary. In this role, you'll play a key part in supporting contractor and supply chain operations,…
Added 39 mins ago
Analyst Sr, Sales Skyline Management
Bombardier
Montreal, QC
Full-time
Strategic data and business analyst supporting executive decision-making across aircraft sales, availability, and commercial performance. Partners with Sales, Programs, and Finance teams to…
Added 39 mins ago
Senior Analyst Individual Insurance
National Bank of Canada
Montreal, QC
Full-time
A career as a Senior Analyst within National Bank Insurance Firm means acting as a specialist in the coordination and analysis of new individual insurance business.
Added 39 mins ago
IT - Business Systems Analyst
Cosmetica Laboratories Inc
Toronto, ON · Scarborough, ON
$80,000 to $120,000 CAD / year
Full-time
Reporting to the Senior Manager, Business Systems - IT, the Business Systems & Automation Analyst supports the improvement, reliability, and continuous development of the company's IT…
Added 39 mins ago
Analyst, Pricing &Risk
Sym-Tech Dealer Services
Richmond Hill, ON
$70,000 to $75,000 CAD / year
Full-time
Partner with Finance, Sales, Operations, Product, and other business teams to support pricing and risk-related initiatives.
Added 39 mins ago
Data Analytics & Automation Advisor (Hybrid)
Calgary Board of Education
Calgary, AB
Full-time
…techniques, statistical methodologies, forecasting tools, and business intelligence practices to support organizational planning, performance measurement, workforce analytics,…
Added 39 mins ago
Senior Financial Analyst
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
The Senior Financial Analyst reports directly to the Finance Manager and forms part of a team supporting the Dean’s Office as well as a portfolio of Faculty of Arts units. This position…
Added 40 mins ago
Senior Analyst, Digital Business Partner Team
University Health Network
Toronto, ON
Full-time
The delivery of UHN Digital's Operating Model is carried out by three Digital teams: Digital Operations, Digital Project Management Office and Digital Business Partners (DBP). Digital…
Added 1 hour ago
Governance Analyst
Bombardier
Dorval, QC
Full-time
Two (2) of relevant experience in portfolio governance, PMO operations, project coordination, business analysis, or a comparable environment.
Added 1 hour ago
IT - Business Systems Analyst
Westerkirk
Toronto, ON
$80,000 to $120,000 CAD / year
Reporting to the Senior Manager, Business Systems - IT, the Business Systems & Automation Analyst supports the improvement, reliability, and continuous development of the company's IT…
Added 1 hour ago
Jr. Business Analyst – ERP Data & Process Support
Legrand Slovenija
Mississauga, ON
Full-time
Legrand has an exciting opportunity for a Jr. Business Analyst - ERP Data & Process Support to join the Electrical Infrastructure (EI) Team in Mississauga, ON. We are looking for a…
Added 1 hour ago
Analyst Sr, Marketing & Sales
Bombardier
Dorval, QC
Full-time
As our ideal candidate, you are a commercially minded analyst who combines business judgment, data discipline, and strong stakeholder management to support timely decisions in a…
Added 1 hour ago
Business Analyst (EMR / Health IT)
Aarista Technologies
Burnaby, BC
Full-time
Job Title: Business Analyst (EMR / Health IT)
Added 1 hour ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Ottawa, ON
$96,557 to $128,743 CAD / year
Full-time
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation.
Added 1 hour ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Montreal, QC
$96,557 to $128,743 CAD / year
Full-time
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation.
Added 1 hour ago
Business Data Analyst
Mohebi Martin Brower Logistics LLC
Mississauga, ON
Full-time
As a Business Data Analyst, you will play a key role in analyzing and interpreting data from multiple sources, leverage data driven insights and automation solutions to guide strategic…
Added 1 hour ago
AI Administrator, M365 & Copilot Platform - EN 328
Export Development Canada | Exportation et développement Canada
Toronto, ON
$96,557 to $128,743 CAD / year
Full-time
Define, execute, and sustain the integrated technology target state, target data model and technology operations required to enable EDC's 2030 business transformation.
Added 1 hour ago
Analyste principal(e), Optimisation d'inventaire et transformation numérique / Senior Analyst, Inventory Optimization & Digitalization Enablement
McKesson
Montreal, QC
Full-time
…fonctionnel de la capacité d’optimisation des stocks au sein des Opérations d’approvisionnement. Le/la titulaire dirige des initiatives complexes d’optimisation et de transformation…
Added 1 hour ago
Microsoft 365 & Cloud Systems Analyst
Ombudsman
Toronto, ON
$100,031 to $125,038 CAD / year
Temporary
The Programmer Analyst supports the reliable, secure and effective operation of the Office’s information technology and communications environment. The role administers and supports cloud…

Bulletproof Solutions Inc

Technical Analyst

Moncton, NB, E1C 0H1, Canada

Job type: Temporary
Experience: 2-3 years experience in a similar role
Posting language: English
Posted: Oct 2, 2026

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Original job description

Title: Service Desk Technical Analyst 1

Duration: 6-month assignment with possibility of extension.

Hybrid: 4 days onsite

Location: Fredericton, NB or Moncton, NB or Halifax, NS

Hours: 8AM-5PM AST - This is a 7x24 operation, potential shift work at a reasonable notice.

Position Summary:

We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing technical assistance through various communication channels including phone, email, messaging, and support portals. Working within a collaborative team, you will handle multiple support tickets daily, prioritize workload effectively, and escalate more complex issues to specialized technical teams when required.

This opportunity offers the chance to gain experience within a dynamic managed services organization while contributing to the success of both clients and internal teams.

Responsibilities:

Answer incoming calls for technical/customer service support.
Respond to incoming e-mails concerning technical issues.
Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
Provide technical support of LAN, Desktop, and server devices.
Maintain enterprise Microsoft environments.
Create and manage tickets using service desk software.

Required Education/Credentials/Qualifications:

2-3 years experience in a similar role
A college certificate or diploma in information technology and/or have relevant experience and industry certification.
Passion for IT and desire to learn more about it.
Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
Familiarity with ITIL processes is an asset.

Perks & Benefits - What’s in it for you?

Professional certification reimbursement for relevant career development
Community involvement and volunteer opportunities
Give back while getting paid with dedicated volunteer time
Goodlife Fitness corporate rate – It’s 25% off memberships
Recognition and rewards, including service award bonus

About Bulletproof

At Bulletproof, we help organizations stay secure, compliant, and future-ready through Microsoft-powered technology solutions and managed services. For more than 20 years, we've partnered with public sector organizations, regulated industries, and commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in cybersecurity, cloud, compliance, and managed services with a people-first culture that values growth, innovation, and meaningful impact.

Equal Opportunity Statement:

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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More about this job

Responsibilities

The Service Desk Technical Analyst serves as the first point of contact for clients, providing technical assistance via phone, email, and support portals. Responsibilities include managing support tickets, maintaining Microsoft environments, and escalating complex technical issues to specialized teams.

Requirements

Candidates must have 2-3 years of experience in a similar role and a college certificate or diploma in information technology. Proficiency in Microsoft Windows and Microsoft 365, along with strong customer service and communication skills, is required.

Skills

Technical support
Customer service
LAN
Desktop support
Server management
Microsoft Windows
Microsoft 365
Microsoft Office
Ticketing software
ITIL
Communication skills
Problem solving
Troubleshooting

Benefits

Community involvement opportunities
Volunteer time
Goodlife Fitness corporate rate
Recognition and rewards
Service award bonus

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Technical Analyst
Managed Services
Tier 1 Support
LAN
Desktop
Server
Microsoft Windows
Microsoft 365
Microsoft Office
ITIL
Customer Service
Ticketing
Cybersecurity
Cloud
Compliance
Technical Support

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