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Added 28 mins ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
Builds strong relationships with end users and is a trusted partner with the assigned line of business/client.
Added 58 mins ago
OS
Manager / Senior Manager, Healthcare - Industries and Government Practice
Optimus SBR
Toronto, ON
- Full-time
…independently owned Canadian management consulting firm – a place where people and culture come first. Our market positioning is based on attracting the best people who are insatiably…
Added 58 mins ago
M
Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
…including its incentive structure, mechanics, and viral loop. Partner with product and engineering to remove friction and drive a step-change in referred…
Added 59 mins ago
MM
BCS Client Management Canada Business Engagement Partner
Marsh McLennan
Toronto, ON
- Full-time
The BCS Client Management Canada Business Engagement Partner is the single point of contact for the Client Management Operations (CMO) function in Canada. The Client Management Operations…
Added 1 hour ago
AI
Human Resources Manager - Ontario
Ainsworth Inc
Mississauga, ON
- Full-time
Partner with leaders to develop and execute people strategies that support business objectives.
Added 1 hour ago
J
Commercial Insurance Director
JobsMedia.io
Toronto, ON
- Full-time
🚀 Lead a High-Impact Team: Take ownership of a commercial operation supporting complex mid-market and large commercial business.
Added 1 hour ago
JC
Institutional Compliance Officer Vice President – Canada Derivatives (210386328)
JPMorgan Chase & Co.
Toronto, ON
- Full-time
…Compliance, Conduct and Operational Risk Framework in Canada. You partner across Compliance and control functions, support governance and controls activities, and help manage the compliance…
Added 2 hours ago
E
Managing Technical Consultant, Intermediate Hydrogeologist and Field Lead
ERM
Vancouver, BC · Calgary, AB
- $93,729 to $112,074 CAD / year
- Full-time
…to solutions that balance environmental responsibility with business…
Added 2 hours ago
MI
Millwright
Mondelēz International
Toronto, ON · Plant - Gladstone - Toronto, Canada
- $42.89 CAD / hour
- Full-time
Partner & Enable the line leader(s) to deliver the SQCDSM targets-Safety, Quality, Cost, Delivery, Sustainability & Morale for the lines, to ensure Process stability; Participates in the…
Added 2 hours ago
CI
Principal Engineer, Risk and TFM Technologies
CPP Investments | Investissements RPC
Toronto, ON
- Full-time
For our people, this means meaningful work with tangible impact, real opportunity, and collaboration with exceptional colleagues who value partnership and performance. Here, you’ll…
Added 2 hours ago
CC
Location Manager
Cintas Canada
Toronto, ON · North York, ON
- Full-time
Cintas is seeking a Location Manager. The Location Manager assists with managing the location's overall operational business while completing a defined curriculum of activities that will…
Added 2 hours ago
WI
Technical Manager, Construction Interface
WSP in Canada
Ottawa, ON
- Full-time
…experience, skills, seniority, geographic location, performance, and business or organizational needs. The wage range provided in this job posting may be subject to change for business…
Added 3 hours ago
TR
Senior Supply Chain Specialist
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
…transformation objectives to standardize, simplify and clarify the people, processes and technology that enables and integrates between Supply Chain, Asset Management, and…
Added 3 hours ago
TR
Lead, ERP Training
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
Partner with the Organizational Readiness, Change Management, Systems Integrator, functional teams, business leaders, and authorities to translate business and process requirements into…
Added 3 hours ago
AI Learning Associate Director - Learning and Development (18-month contract)
EY
Edmonton, AB · AB · Vancouver, BC · Victoria, BC · Winnipeg, MB · Dieppe, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Waterloo, ON · Calgary, AB
…driving enterprise-wide AI skill development, and enabling our people to adopt AI in ways that create measurable business…
Added 4 hours ago
WI
Senior Principal Engineer / Technical Director - Tailings & Mine Waste
WSP in Canada
Victoria, BC
- Full-time
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
Added 4 hours ago
WI
Senior Principal Engineer / Technical Director - Tailings & Mine Waste
WSP in Canada
Victoria, BC
- Full-time
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
Added 4 hours ago
CC
Merchandiser, Device Allowance (Montague)
Coca-Cola Canada Bottling Limited
Charlottetown, PE
- Full-time
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 4 hours ago
WI
Senior Technical Director - Tailings, Waste Dumps and Stockpiles
WSP in Canada
Kelowna, BC
- Full-time
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
Added 4 hours ago
WI
Senior Technical Director - Tailings, Waste Dumps and Stockpiles
WSP in Canada
Kelowna, BC
- Full-time
With us, you can. You want Purpose. Growth. Opportunity. People who get it.
Added 5 hours ago
A
Assistant Server, Reign (Part-Time)
AccorHotel
Toronto, ON
- Part-time
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a…
Added 5 hours ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
Builds strong relationships with end users and is a trusted partner with the assigned line of business/client.
Added 5 hours ago
C
Vice President Human Resources
Confidential
Toronto, ON
- $250,000 to $330,000 CAD / year
- Full-time
Translate business priorities into clear people priorities, with measurable outcomes and accountability
Added 5 hours ago
WR
Business Development Executive – IT & Security Solutions
Wealthy Recruiting
Toronto, ON
- Full-time
This is a high-impact, hunter-style sales and business development role focused on generating new business and expanding revenue across physical security solutions. The ideal candidate is a…
Added 5 hours ago
A
Senior Legal Counsel
AtkinsRéalis
Montreal, QC
- Full-time
AtkinsRéalis is seeking a highly skilled, pragmatic and business-minded lawyer to join its Canada Legal Affairs team as Senior Legal Counsel.

Bulletproof Solutions Inc

Technical Analyst

Moncton, NB, E1C 0H1, Canada

Temporary

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Job details

Job type: Temporary
Experience: 2-3 years experience in a similar role
Posting language: English
Posted: Oct 2, 2026

Original job description

Title: Service Desk Technical Analyst 1

Duration: 6-month assignment with possibility of extension.

Hybrid: 4 days onsite

Location: Fredericton, NB or Moncton, NB or Halifax, NS

Hours: 8AM-5PM AST - This is a 7x24 operation, potential shift work at a reasonable notice.

Position Summary:

We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing technical assistance through various communication channels including phone, email, messaging, and support portals. Working within a collaborative team, you will handle multiple support tickets daily, prioritize workload effectively, and escalate more complex issues to specialized technical teams when required.

This opportunity offers the chance to gain experience within a dynamic managed services organization while contributing to the success of both clients and internal teams.

Responsibilities:

Answer incoming calls for technical/customer service support.
Respond to incoming e-mails concerning technical issues.
Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
Provide technical support of LAN, Desktop, and server devices.
Maintain enterprise Microsoft environments.
Create and manage tickets using service desk software.

Required Education/Credentials/Qualifications:

2-3 years experience in a similar role
A college certificate or diploma in information technology and/or have relevant experience and industry certification.
Passion for IT and desire to learn more about it.
Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
Familiarity with ITIL processes is an asset.

Perks & Benefits - What’s in it for you?

Professional certification reimbursement for relevant career development
Community involvement and volunteer opportunities
Give back while getting paid with dedicated volunteer time
Goodlife Fitness corporate rate – It’s 25% off memberships
Recognition and rewards, including service award bonus

About Bulletproof

At Bulletproof, we help organizations stay secure, compliant, and future-ready through Microsoft-powered technology solutions and managed services. For more than 20 years, we've partnered with public sector organizations, regulated industries, and commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in cybersecurity, cloud, compliance, and managed services with a people-first culture that values growth, innovation, and meaningful impact.

Equal Opportunity Statement:

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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More about this job

Responsibilities

The Service Desk Technical Analyst serves as the first point of contact for clients, providing technical assistance via phone, email, and support portals. Responsibilities include managing support tickets, maintaining Microsoft environments, and escalating complex technical issues to specialized teams.

Requirements

Candidates must have 2-3 years of experience in a similar role and a college certificate or diploma in information technology. Proficiency in Microsoft Windows and Microsoft 365, along with strong customer service and communication skills, is required.

Skills

Technical support
Customer service
LAN
Desktop support
Server management
Microsoft Windows
Microsoft 365
Microsoft Office
Ticketing software
ITIL
Communication skills
Problem solving
Troubleshooting

Benefits

Community involvement opportunities
Volunteer time
Goodlife Fitness corporate rate
Recognition and rewards
Service award bonus

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Technical Analyst
Managed Services
Tier 1 Support
LAN
Desktop
Server
Microsoft Windows
Microsoft 365
Microsoft Office
ITIL
Customer Service
Ticketing
Cybersecurity
Cloud
Compliance
Technical Support

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