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Added 26 mins ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 26 mins ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 26 mins ago
SM
Business Analyst – Senior - RQ11545
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team,…
Added 57 mins ago
MJ
Financial Analyst - Mental Health & Addictions
Manufacturing Job Site
Thunder Bay, ON
- Full-time
Reporting to the Manager – Financial Services, the Financial Analyst – Mental Health & Addictions (MH&A) is responsible for supporting the MH&A portfolio through statistical data analysis,…
Added 57 mins ago
R
Commercial Transactions Analyst
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Commercial Transactions Analyst on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
Added 1 hour ago
A
Identity Analyst
ATB
Edmonton, AB · Calgary, AB
- Full-time
As ATB’s next Enterprise Identity Analyst, you will be a strong team player with a knack for solving complex problems and translating technical information into action items. You’ll be…
Added 1 hour ago
NS
Senior Systems Analyst - Renal Program
Nova Scotia Health Authority
Halifax, NS
- Full-time
The Renal Senior System Analyst reports to the Renal Program Manager, Informatics and Reporting, and plays a key role in transforming healthcare data into actionable information that…
Added 1 hour ago
SI
Cyber Security Analyst
Spait Infotech
Canada
- Full-time
Added 1 hour ago
WH
Financial Analyst - Physician Compensation & Reconciliation
WELL Health Technologies Corp. (TSX: WELL)
Vancouver, BC
- Full-time
Position Title: Financial Analyst - Physician Compensation & Reconciliation
Added 1 hour ago
EA
Sales Operations Analyst
EarthDaily Analytics
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
…sales, marketing and support professionals, data scientists, software engineers, project managers and finance, HR, and IT professionals. We are currently looking for a detail-oriented,…
Added 2 hours ago
R
Senior Business Systems Analyst- EN
RBC
Montreal, QC
- Full-time
…workflows. You will act as a liaison between business units, software engineers, and quality…
Added 2 hours ago
A
Senior Analyst, Products and Hedging Solutions
Aon
Toronto, ON
- Full-time
Aon is looking for a Senior Analyst, Products and Hedging Solutions.
Added 2 hours ago
A
Actuarial Configuration Specialist - Pension Administration
Aon
Montreal, QC
- Full-time
Are you an actuarial analyst who also has strong analytical and computer skills? Do you enjoy looking into the details and have a highly developed ability to apply all the capabilities of…
Added 3 hours ago
YH
HRIS Data Management Analyst
York Hills Centre for Children Youth and Families
Aurora, ON
- $68,080 to $74,000 CAD / year
- Part-time
HRIS DATA MANAGEMENT ANALYST (Part time 3 days/wk)
Added 3 hours ago
I
Senior Actuarial Analyst
IVARI
Toronto, ON
- $105,000 to $135,000 CAD / year
- Full-time
…life insurance valuation and capital standards, and actuarial software, such as: IFRS 17, Bermuda EBS and…
Added 3 hours ago
HRPD Systems Business Analyst Student
PCL Construction
Edmonton, AB
We are seeking an HRPD Systems Business Analyst Student for our North American Headquarters district in Edmonton, Alberta, who is available for 8 months starting in January 2027.
Added 3 hours ago
LA
Team Lead Software Engineer
Longboard Architectural Products
Abbotsford, BC
- $90,000 to $115,000 CAD / year
- Full-time
Longboard is seeking an experienced Team Lead Software Engineer with strong Python expertise to lead a small team of developers supporting our manufacturing and business operations.…
Added 3 hours ago
DT
Service desk Analyst at Client site in Ottawa
DXC Technology
Ottawa, ON
- Full-time
Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.
Added 3 hours ago
KI
Co-op/ Intern Application Security Analyst
Kinaxis Inc.
Ottawa, ON
- Internship
…Identifying and remediating security related flaws across Kinaxis’ software applications, “red teaming” new features, threat modeling, security assessments and enhancing our overall…
Added 3 hours ago
NF
Service Desk Analyst
Northbridge Financial
Vancouver, BC
- Full-time
The Service Desk Analyst is responsible for assisting in providing day to day front-line user support and diagnostics for routine desktop hardware/software concerns and application…
Added 3 hours ago
S
Technical Analyst
SaskTel
Regina, SK
- Full-time
Plans, coordinates and provides direction for required upgrades to hardware, operating system and layered software products.
Added 3 hours ago
CM
ETF Analyst, Fund Accounting
CIBC Mellon
Toronto, ON
- Full-time
The Analyst, Fund Accounting, performs all necessary accounting functions on a daily basis for the largest or most complex funds to arrive at a correct Net Asset Value (NAV) for assigned…
Added 4 hours ago
AB
Business Analyst
ARC Business Solutions Inc.
Calgary, AB
- Full-time
ARC Business Solutions Inc. is currently seeking an experienced Business Analyst with a strong background in software development, Agile delivery and organizational change for opportunities…
Added 4 hours ago
TG
Business Analyst
TMX Group
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
The Business Analyst draws up requirement statements and takes part in development projects as advisor in the area of business and systems use. He/she follows up change requests with users…
Added 4 hours ago
SO
VMO Financial Analyst
Spirit Omega Inc.
Remote, Canada
- $34 to $38 CAD / hour
- Contract
- Remote
Our client is looking for a VMO Financial Analyst who would be responsible for monitoring contract timelines (renewals, notification periods, etc), tracking SLAs, and understanding usage to…

Bulletproof Solutions Inc

Technical Analyst

Moncton, NB, E1C 0H1, Canada

Temporary

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Job details

Job type: Temporary
Experience: 2-3 years experience in a similar role
Posting language: English
Posted: Oct 2, 2026

Original job description

Title: Service Desk Technical Analyst 1

Duration: 6-month assignment with possibility of extension.

Hybrid: 4 days onsite

Location: Fredericton, NB or Moncton, NB or Halifax, NS

Hours: 8AM-5PM AST - This is a 7x24 operation, potential shift work at a reasonable notice.

Position Summary:

We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing technical assistance through various communication channels including phone, email, messaging, and support portals. Working within a collaborative team, you will handle multiple support tickets daily, prioritize workload effectively, and escalate more complex issues to specialized technical teams when required.

This opportunity offers the chance to gain experience within a dynamic managed services organization while contributing to the success of both clients and internal teams.

Responsibilities:

Answer incoming calls for technical/customer service support.
Respond to incoming e-mails concerning technical issues.
Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
Provide technical support of LAN, Desktop, and server devices.
Maintain enterprise Microsoft environments.
Create and manage tickets using service desk software.

Required Education/Credentials/Qualifications:

2-3 years experience in a similar role
A college certificate or diploma in information technology and/or have relevant experience and industry certification.
Passion for IT and desire to learn more about it.
Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
Familiarity with ITIL processes is an asset.

Perks & Benefits - What’s in it for you?

Professional certification reimbursement for relevant career development
Community involvement and volunteer opportunities
Give back while getting paid with dedicated volunteer time
Goodlife Fitness corporate rate – It’s 25% off memberships
Recognition and rewards, including service award bonus

About Bulletproof

At Bulletproof, we help organizations stay secure, compliant, and future-ready through Microsoft-powered technology solutions and managed services. For more than 20 years, we've partnered with public sector organizations, regulated industries, and commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in cybersecurity, cloud, compliance, and managed services with a people-first culture that values growth, innovation, and meaningful impact.

Equal Opportunity Statement:

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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More about this job

Responsibilities

The Service Desk Technical Analyst serves as the first point of contact for clients, providing technical assistance via phone, email, and support portals. Responsibilities include managing support tickets, maintaining Microsoft environments, and escalating complex technical issues to specialized teams.

Requirements

Candidates must have 2-3 years of experience in a similar role and a college certificate or diploma in information technology. Proficiency in Microsoft Windows and Microsoft 365, along with strong customer service and communication skills, is required.

Skills

Technical support
Customer service
LAN
Desktop support
Server management
Microsoft Windows
Microsoft 365
Microsoft Office
Ticketing software
ITIL
Communication skills
Problem solving
Troubleshooting

Benefits

Community involvement opportunities
Volunteer time
Goodlife Fitness corporate rate
Recognition and rewards
Service award bonus

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
Technical Analyst
Managed Services
Tier 1 Support
LAN
Desktop
Server
Microsoft Windows
Microsoft 365
Microsoft Office
ITIL
Customer Service
Ticketing
Cybersecurity
Cloud
Compliance
Technical Support

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