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Added 17 mins ago
Business Analyst
ARC Business Solutions Inc.
Calgary, AB
Full-time
The Business Analyst will bridge business and technical teams across the full software development lifecycle: eliciting and documenting requirements, facilitating Scrum ceremonies,…
Added 18 mins ago
Analyst, Investment Accounting
OMERS
Toronto, ON · Head Office Toronto
Full-time
Reporting to the Manager, Investment Accounting, the Analyst is a key team contributor supporting high-quality and timely execution of monthly accounting and general ledger close activities…
Added 18 mins ago
Senior Analyst, Investment Accounting
OMERS
Toronto, ON · Head Office Toronto
Full-time
Reporting to the Senior Manager, Investment Accounting, the Senior Analyst is responsible for delivering accurate and timely preparation of financial reporting and accounting close…
Added 18 mins ago
Business Analyst
TMX Group
Toronto, ON
$120,000 to $130,000 CAD / year
Full-time
The Business Analyst draws up requirement statements and takes part in development projects as advisor in the area of business and systems use. He/she follows up change requests with users…
Added 18 mins ago
Senior Financial Analyst, Financial Reporting (Fixed Term Contract)
Teranet Inc.
Toronto, ON
Full-time
The Senior Financial Analyst (Fixed Term Contract) will be a front-line member of the financial reporting team and will be responsible for a wide range of financial reporting matters…
Added 18 mins ago
Technical Support Analyst
Tecsys Inc.
Remote, Canada
Full-time · Remote
As a Technical Support Analyst, you will join our Customer Care team, a team at the heart of keeping Tecsys customers’ supply chain operations running around the clock. You’ll be the first…
Added 18 mins ago
Analyst, Artificial Intelligence
VIA HFR - VIA TGF Inc
Ottawa, ON · Toronto, ON · Montreal, QC · Quebec, QC
We are seeking a knowledgeable and driven Analyst responsible for designing, implementing, operationalizing, and governing AI-enabled solutions across the enterprise using existing…
Added 18 mins ago
Business Banking Analyst – Virtual
CIBC
AB · BC · ON · Ontario VIRTUAL
Full-time
As a Business Banking Analyst, you will join our Business Client Advice Centre (BCAC) reporting to the Team Leader, Business Banking. You’ll support our Business Banking clients and…
Added 18 mins ago
Quantitative Equity Analyst Reliability Engineering
CCLIM - Quantitative Equity
Vancouver, BC
We are looking for a Quantitative Equity Analyst to join our Quantitative Equity Team! We are a high-performance team embedded in a top-performing quantitative equity fund that manages over…
Added 18 mins ago
Winter Co-op 2027 – Technology Enablement Analyst
Manulife
Toronto, ON
Full-time
As a Technology Enablement Analyst Co-op, you'll help bridge the gap between business needs and emerging technology solutions. You'll evaluate technology capabilities, analyze market…
Added 18 mins ago
Quantitative Equity Analyst Process Engineering
CCLIM - Quantitative Equity
Vancouver, BC
We are looking for a Quantitative Equity Analyst to join our Quantitative Equity Team! We are a high-performance team embedded in a top-performing quantitative equity fund that manages over…
Added 18 mins ago
Quantitative Equity Analyst
CCLIM - Quantitative Equity
Vancouver, BC
We are looking for a Quantitative Equity Analyst to join our Quantitative Equity Team! We are a high-performance team embedded in a top-performing quantitative equity fund that manages over…
Added 32 mins ago
Senior Business Systems Analyst
Royal Bank of Canada
Montreal, QC
Full-time
A technical professional who bridges business needs and IT solutions. They analyze organizational systems, create user stories, identify inefficiencies, and recommend technology solutions…
Added 46 mins ago
Business Analyst – Corporate & Investment Banking
Soho Square Solutions
Montreal, QC
Contract
Job Title: Information Technology - Business Analyst
Added 46 mins ago
Master Data Analyst (12-month contract)
Champion Petfoods
AB · Greater Edmonton Metropolitan Area
$86,000 to $115,000 CAD / year
Contract
Champion Petfoods is expanding! We are excited to announce we are looking for a Master Data Analyst (12-month contract) to join our rapidly growing company.
Added 46 mins ago
Identity Analyst
ATB Financial
Calgary, AB
Full-time
As ATB’s next Enterprise Identity Analyst, you will be a strong team player with a knack for solving complex problems and translating technical information into action items. You’ll be…
Added 46 mins ago
Senior Financial Reporting Advisor (CPA)
Kelly
Toronto, ON · North York, ON
Contract
You will play a key role in resolving accounting issues, supporting external financial reporting requirements, and providing technical accounting guidance across multiple business functions.
Added 48 mins ago
Business Analyst
ARC Business Solutions
Calgary, AB
Full-time
The Business Analyst will bridge business and technical teams across the full software development lifecycle: eliciting and documenting requirements, facilitating Scrum ceremonies,…
Added 1 hour ago
Commercial Transactions Analyst
InSync Systems
Calgary, AB
Contract
We are looking for an experienced Commercial Transactions Analyst for a 12-month contract position, in Calgary, Alberta. Must be legally entitled to work in Canada.
Added 1 hour ago
Analyst, Information Security
IMAX
Mississauga, ON · Sheridan Park
Full-time
The Security Analyst will monitor the environment for security threats and vulnerabilities, investigate and respond to cybersecurity incidents, and help drive issues through remediation and…
Added 1 hour ago
Application Support Analyst - Information Technologies
University of Calgary
Calgary, AB
Full-time
The Information Technologies is currently seeking Two (2) Full-time Limited Term Application Support Analyst for approximately 24 months.
Added 1 hour ago
Senior Analyst, Product Enablement (Governance and GTM Strategy)
Payments Canada
ON · Ontario, Canada
Full-time
The Senior Analyst supports the seamless delivery of products from concept to launch by assisting the team in implementing, monitoring, and evolving integrated product processes. This role…
Added 1 hour ago
Senior Analyst SAP Sales & Distribution
Glencore Canada
Laval, QC
Full-time
As part of a global team, you will have to interact with the local team in Toronto or Montreal (functional and technical), business across different geographies, and local functional teams…
Added 1 hour ago
Chief Analyst Growth, tests, SEO
Metro Inc.
Toronto, ON · Etobicoke, ON
Full-time
Position Title: Chief Analyst Growth, tests, SEO
Added 1 hour ago
AI Augmented Quality Assurance Analyst II
LGI Healthcare Solutions
Montreal, QC
Full-time
Analyze functional, technical, and business requirements to identify risks, ambiguities, and critical scenarios;

Bulletproof Solutions Inc

Technical Analyst

Beechville, NS, B3S 1A2, Canada

Job type: Temporary
Experience: 2-3 years experience in a similar role
Posting language: English
Posted: Oct 2, 2026

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Applications open in a new tab.

Original job description

Title: Service Desk Technical Analyst 1

Duration: 6-month assignment with possibility of extension.

Hybrid: 4 days onsite

Location: Fredericton, NB or Moncton, NB or Halifax, NS

Hours: 8AM-5PM AST - This is a 7x24 operation, potential shift work at a reasonable notice.

Position Summary:

We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing technical assistance through various communication channels including phone, email, messaging, and support portals. Working within a collaborative team, you will handle multiple support tickets daily, prioritize workload effectively, and escalate more complex issues to specialized technical teams when required.

This opportunity offers the chance to gain experience within a dynamic managed services organization while contributing to the success of both clients and internal teams.

Responsibilities:

Answer incoming calls for technical/customer service support.
Respond to incoming e-mails concerning technical issues.
Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
Provide technical support of LAN, Desktop, and server devices.
Maintain enterprise Microsoft environments.
Create and manage tickets using service desk software.

Required Education/Credentials/Qualifications:

2-3 years experience in a similar role
A college certificate or diploma in information technology and/or have relevant experience and industry certification.
Passion for IT and desire to learn more about it.
Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
Familiarity with ITIL processes is an asset.

Perks & Benefits - What’s in it for you?

Professional certification reimbursement for relevant career development
Community involvement and volunteer opportunities
Give back while getting paid with dedicated volunteer time
Goodlife Fitness corporate rate – It’s 25% off memberships
Recognition and rewards, including service award bonus

About Bulletproof

At Bulletproof, we help organizations stay secure, compliant, and future-ready through Microsoft-powered technology solutions and managed services. For more than 20 years, we've partnered with public sector organizations, regulated industries, and commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in cybersecurity, cloud, compliance, and managed services with a people-first culture that values growth, innovation, and meaningful impact.

Equal Opportunity Statement:

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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More about this job

Responsibilities

The Service Desk Technical Analyst serves as the first point of contact for clients, providing technical assistance via phone, email, and support portals. Responsibilities include managing support tickets, maintaining enterprise Microsoft environments, and providing technical support for LAN, desktop, and server devices.

Requirements

Candidates must have 2-3 years of experience in a similar role and a college certificate or diploma in information technology. Proficiency in Microsoft Windows and Microsoft 365, along with strong communication and customer service skills, is required.

Skills

Technical support
Customer service
Microsoft Windows
Microsoft 365
Microsoft Office
LAN support
Desktop support
Server support
Ticketing systems
ITIL
Communication skills
Problem solving
Troubleshooting

Benefits

Community involvement opportunities
Volunteer time
Fitness membership discount
Recognition and rewards
Service award bonus

Visa sponsorship

Not detected in the job text

Keywords

Technical Analyst
Service Desk
Managed Services
Tier 1 Support
Microsoft Windows
Microsoft 365
LAN
Desktop Support
Server Support
ITIL
Customer Service
Cybersecurity
Cloud
Compliance
Ticketing Software
Technical Support

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