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Added 8 mins ago
Corporate Development Analyst
Calfrac Well Services
Calgary, AB
The Corporate Development Analyst supports Calfrac Well Services' corporate development, strategic finance, investor relations, and growth initiatives through high-quality financial…
Added 8 mins ago
TDS Operations Analyst II
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 22 mins ago
Commercial Transactions Analyst
InSync Systems
Calgary, AB
Contract
…Scheduling, Risk, Finance, Treasury, Contract Administration, Business Development, and external partners. You will participate as a supportive and reliable team member, contribute to…
Added 22 mins ago
Technology Operations Analyst - Cybersecurity - Dieppe, New Brunswick
EY
Edmonton, AB · AB · Vancouver, BC · Victoria, BC · Winnipeg, MB · Dieppe, NB · Saint John, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Waterloo, ON · Calgary, AB
We are hiring a Technology Operations Analyst to join our Cyber Managed Services team, responsible for supporting and maintaining business-critical applications for our clients. In this…
Added 36 mins ago
Application Support Analyst - Information Technologies
University of Calgary
Calgary, AB
Full-time
The Information Technologies is currently seeking Two (2) Full-time Limited Term Application Support Analyst for approximately 24 months.
Added 36 mins ago
Senior Analyst, Product Enablement (Governance and GTM Strategy)
Payments Canada
ON · Ontario, Canada
Full-time
The Senior Analyst, Product Enablement: Governance and GTM Strategy plays a foundational analytical and coordinative role in bridging the gap between product strategy, development, and…
Added 36 mins ago
Chief Analyst Growth, tests, SEO
Metro Inc.
Toronto, ON · Etobicoke, ON
Full-time
Position Title: Chief Analyst Growth, tests, SEO
Added 36 mins ago
AI Augmented Quality Assurance Analyst II
LGI Healthcare Solutions
Montreal, QC
Full-time
Analyze functional, technical, and business requirements to identify risks, ambiguities, and critical scenarios;
Added 37 mins ago
Programmer Analyst
Magna International
St. Thomas, ON
$84,000 to $100,000 CAD / year
Full-time
The Programmer Analyst’s role is to define, develop, test, analyze, and maintain existing and new software applications in support of the achievement of business requirements. This includes…
Added 37 mins ago
AI Augmented Quality Assurance Analyst I
LGI Healthcare Solutions Santé Inc.
Montreal, QC
Full-time
Hands-on experience using generative artificial intelligence tools in software development;
Added 51 mins ago
Business Analyst
TekStaff IT Solutions
Toronto, ON
Contract
TekStaff's Client has a current vacancy for "Business Analyst -Capital market”
Added 51 mins ago
Senior Analyst, Transport Systems & Processes
Loblaw Companies Limited
Brampton, ON
Full-time
The Senior Analyst, Transport Systems & Processes will play a key role in implementing and supporting Transportation Management Systems (TMS) and Transport Offshore applications used to…
Added 51 mins ago
SAP Business Analyst – Supply Chain
Apetan Consulting LLC
Montreal, QC
Contract
Minimum of 7 years of experience as a Functional Lead or Business Analyst in a supply chain-related environment.
Added 51 mins ago
AI Augmented Quality Assurance Analyst I
LGI Healthcare Solutions
Montreal, QC
Full-time
Hands-on experience using generative artificial intelligence tools in software development;
Added 51 mins ago
D365 F&O Business Systems Analyst
Hays
Montreal, QC · Greater Montreal Metropolitan Area
$100,000 to $130,000 CAD / year
Full-time
We are hiring a results-oriented D365 F&O Business Systems Analyst on behalf of well-established organization in Montreal.
Added 51 mins ago
Commercial Transactions Analyst
Brunel
Calgary, AB · Greater Calgary Metropolitan Area
$72 to $88 CAD / hour
Contract
…Scheduling, Risk, Finance, Treasury, Contract Administration, and Business Development teams to ensure accurate transaction processing, invoicing, and financial…
Added 51 mins ago
Junior IT Systems Analyst
Dixon Mitchell Investment Counsel
Vancouver, BC · Greater Vancouver, BC
Full-time
The Junior IT Systems Analyst will support a wide range of technology functions, including systems analysis, requirements creation, software development, automation, business application…
Added 52 mins ago
Sales Operations Coordinator
Fastco
Vaudreuil-Dorion, QC
As a Sales Operations Coordinator, reporting to the Senior Business Analyst, you'll play a key role within the Marketing team, serving as the primary liaison between Marketing, Sales, and…
Added 1 hour ago
Modern Workplace and Platform Services Analyst - Software Asset and Application Lifecycle Management
Air Canada
Toronto, ON · Dorval, QC
Full-time
…recurring-error reduction while respecting role boundaries: the analyst does not package or deploy software, perform vulnerability scanning, negotiate contracts, or own application…
Added 1 hour ago
Revenue Analyst/Salesforce Administrator
Loomis Express
Brampton, ON
Full-time
We are seeking a highly analytical and detail-oriented Revenue Analyst/Salesforce Administrator to join our team. In this hybrid role, you will support revenue optimization initiatives…
Added 1 hour ago
Analyst, Information Technology
Agnico Eagle Mines Limited
Baker Lake, NU
Full-time
…they express who we are, and they have helped us succeed in business for over 60 years. We value you – your unique set of skills and experience. We value your willingness to build those…
Added 1 hour ago
Senior Financial Planning & Reporting Analyst
Agnico Eagle Mines Limited
Sudbury, ON
Full-time
…they express who we are, and they have helped us succeed in business for over 60 years. We value you – your unique set of skills and experience. We value your willingness to build those…
Added 1 hour ago
Jr. Business Analyst – ERP Data & Process Support
Legrand
Mississauga, ON
Full-time
Legrand has an exciting opportunity for a Jr. Business Analyst - ERP Data & Process Support to join the Electrical Infrastructure (EI) Team in Mississauga, ON. We are looking for a…
Added 1 hour ago
Data Quality and Controls Analyst
QuadReal Property Group
Toronto, ON
Full-time
At QuadReal, the Data Quality & Controls Analyst sits at the intersection of Business, Data Governance, Analytics, and Data Engineering. The role is responsible for overseeing the daily…
Added 1 hour ago
Senior Business Support Analyst
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…

Bulletproof Solutions Inc

Technical Analyst

Beechville, NS, B3S 1A2, Canada

Job type: Temporary
Experience: 2-3 years experience in a similar role
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

Title: Service Desk Technical Analyst 1

Duration: 6-month assignment with possibility of extension.

Hybrid: 4 days onsite

Location: Fredericton, NB or Moncton, NB or Halifax, NS

Hours: 8AM-5PM AST - This is a 7x24 operation, potential shift work at a reasonable notice.

Position Summary:

We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing technical assistance through various communication channels including phone, email, messaging, and support portals. Working within a collaborative team, you will handle multiple support tickets daily, prioritize workload effectively, and escalate more complex issues to specialized technical teams when required.

This opportunity offers the chance to gain experience within a dynamic managed services organization while contributing to the success of both clients and internal teams.

Responsibilities:

Answer incoming calls for technical/customer service support.
Respond to incoming e-mails concerning technical issues.
Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
Provide technical support of LAN, Desktop, and server devices.
Maintain enterprise Microsoft environments.
Create and manage tickets using service desk software.

Required Education/Credentials/Qualifications:

2-3 years experience in a similar role
A college certificate or diploma in information technology and/or have relevant experience and industry certification.
Passion for IT and desire to learn more about it.
Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
Familiarity with ITIL processes is an asset.

Perks & Benefits - What’s in it for you?

Professional certification reimbursement for relevant career development
Community involvement and volunteer opportunities
Give back while getting paid with dedicated volunteer time
Goodlife Fitness corporate rate – It’s 25% off memberships
Recognition and rewards, including service award bonus

About Bulletproof

At Bulletproof, we help organizations stay secure, compliant, and future-ready through Microsoft-powered technology solutions and managed services. For more than 20 years, we've partnered with public sector organizations, regulated industries, and commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in cybersecurity, cloud, compliance, and managed services with a people-first culture that values growth, innovation, and meaningful impact.

Equal Opportunity Statement:

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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More about this job

Responsibilities

The Service Desk Technical Analyst serves as the first point of contact for clients, providing technical assistance via phone, email, and support portals. Responsibilities include managing support tickets, maintaining enterprise Microsoft environments, and providing technical support for LAN, desktop, and server devices.

Requirements

Candidates must have 2-3 years of experience in a similar role and a college certificate or diploma in information technology. Proficiency in Microsoft Windows and Microsoft 365, along with strong communication and customer service skills, is required.

Skills

Technical support
Customer service
Microsoft Windows
Microsoft 365
Microsoft Office
LAN support
Desktop support
Server support
Ticketing systems
ITIL
Communication skills
Problem solving
Troubleshooting

Benefits

Community involvement opportunities
Volunteer time
Fitness membership discount
Recognition and rewards
Service award bonus

Visa sponsorship

Not detected in the job text

Keywords

Technical Analyst
Service Desk
Managed Services
Tier 1 Support
Microsoft Windows
Microsoft 365
LAN
Desktop Support
Server Support
ITIL
Customer Service
Cybersecurity
Cloud
Compliance
Ticketing Software
Technical Support

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