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Added 11 mins ago
Business Analyst
ARC Business Solutions Inc.
Calgary, AB
Full-time
ARC Business Solutions Inc. is an established, customer-focused information technology consulting firm with proven expertise in combining strategy, innovation, and technical excellence to…
Added 12 mins ago
Analyst, Investment Accounting
OMERS
Toronto, ON · Head Office Toronto
Full-time
Reporting to the Manager, Investment Accounting, the Analyst is a key team contributor supporting high-quality and timely execution of monthly accounting and general ledger close activities…
Added 12 mins ago
Senior Analyst, Investment Accounting
OMERS
Toronto, ON · Head Office Toronto
Full-time
Reporting to the Senior Manager, Investment Accounting, the Senior Analyst is responsible for delivering accurate and timely preparation of financial reporting and accounting close…
Added 12 mins ago
Business Analyst
TMX Group
Toronto, ON
$120,000 to $130,000 CAD / year
Full-time
…meeting their objectives. In this regard, GES provides the Firm's Technology, Information Security, Enterprise Risk Management, Integrated Operations, Project Management, Vendor management…
Added 12 mins ago
VMO Financial Analyst
Spirit Omega Inc.
Remote, Canada
$34 to $38 CAD / hour
Contract · Remote
Our client is looking for a VMO Financial Analyst who would be responsible for monitoring contract timelines (renewals, notification periods, etc), tracking SLAs, and understanding usage to…
Added 12 mins ago
Senior Financial Analyst, Financial Reporting (Fixed Term Contract)
Teranet Inc.
Toronto, ON
Full-time
The Senior Financial Analyst (Fixed Term Contract) will be a front-line member of the financial reporting team and will be responsible for a wide range of financial reporting matters…
Added 12 mins ago
Analyst, Artificial Intelligence
VIA HFR - VIA TGF Inc
Ottawa, ON · Toronto, ON · Montreal, QC · Quebec, QC
Degree in Computer Science, Software Engineering, Information Technology, Data Analytics, Data Engineering, Data Science, or equivalent combination of education and experience.
Added 12 mins ago
Winter Co-op 2027 – Technology Enablement Analyst
Manulife
Toronto, ON
Full-time
As a Technology Enablement Analyst Co-op, you'll help bridge the gap between business needs and emerging technology solutions. You'll evaluate technology capabilities, analyze market…
Added 27 mins ago
Senior Business Systems Analyst
Royal Bank of Canada
Montreal, QC
Full-time
…create user stories, identify inefficiencies, and recommend technology solutions to improve business processes. This role is ideal for technical problem-solvers who excel at implementing…
Added 41 mins ago
Business Analyst – Corporate & Investment Banking
Soho Square Solutions
Montreal, QC
Contract
Job Title: Information Technology - Business Analyst
Added 41 mins ago
Identity Analyst
ATB Financial
Calgary, AB
Full-time
As ATB’s next Enterprise Identity Analyst, you will be a strong team player with a knack for solving complex problems and translating technical information into action items. You’ll be…
Added 42 mins ago
Business Analyst
ARC Business Solutions
Calgary, AB
Full-time
ARC Business Solutions Inc. is an established, customer-focused information technology consulting firm with proven expertise in combining strategy, innovation, and technical excellence to…
Added 1 hour ago
Analyst, Information Security
IMAX
Mississauga, ON · Sheridan Park
Full-time
We are seeking a hands-on Security Analyst to join our Information Security team and help drive the day-to-day execution of security operations across IMAX.
Added 1 hour ago
Market Data Analyst, Market Data Solutions
CIBC
Toronto, ON
Full-time
…continue to perform at the highest standards. As a Market Data Analyst you’ll work on applying and enhancing methods of assessing market data integrity, automating regular procedures and…
Added 1 hour ago
Application Support Analyst - Information Technologies
University of Calgary
Calgary, AB
Full-time
The Information Technologies is currently seeking Two (2) Full-time Limited Term Application Support Analyst for approximately 24 months.
Added 1 hour ago
Senior Analyst, Product Enablement (Governance and GTM Strategy)
Payments Canada
ON · Ontario, Canada
Full-time
Senior Analyst, Product Enablement: Governance and GTM Strategy
Added 1 hour ago
AI Augmented Quality Assurance Analyst II
LGI Healthcare Solutions
Montreal, QC
Full-time
We're looking for exceptional people who are passionate about technology, relentless in their standards, and driven to push what's possible further. At LGI, curiosity isn't a nice-to-have,…
Added 1 hour ago
Programmer Analyst
Magna International
St. Thomas, ON
$84,000 to $100,000 CAD / year
Full-time
The Programmer Analyst’s role is to define, develop, test, analyze, and maintain existing and new software applications in support of the achievement of business requirements. This includes…
Added 1 hour ago
AI Augmented Quality Assurance Analyst I
LGI Healthcare Solutions Santé Inc.
Montreal, QC
Full-time
We're looking for exceptional people who are passionate about technology, relentless in their standards, and driven to push what's possible further. At LGI, curiosity isn't a nice-to-have,…
Added 1 hour ago
Senior ServiceNow SPM Consultant
Apetan Consulting LLC
Montreal, QC
Contract
We are looking for an expert in project management and/or a Business or Functional Analyst with recent and strong experience in the ServiceNow Strategic Portfolio Management (SPM) module.…
Added 1 hour ago
SAP Business Analyst – Supply Chain
Apetan Consulting LLC
Montreal, QC
Contract
Minimum of 7 years of experience as a Functional Lead or Business Analyst in a supply chain-related environment.
Added 1 hour ago
AI Augmented Quality Assurance Analyst I
LGI Healthcare Solutions
Montreal, QC
Full-time
We're looking for exceptional people who are passionate about technology, relentless in their standards, and driven to push what's possible further. At LGI, curiosity isn't a nice-to-have,…
Added 1 hour ago
SAP Functional Analyst
Future Electronics
Kirkland, QC
Full-time
Bachelor’s degree in Information Technology, Computer Science, or a related field.
Added 1 hour ago
D365 F&O Business Systems Analyst
Hays
Montreal, QC · Greater Montreal Metropolitan Area
$100,000 to $130,000 CAD / year
Full-time
You hold a Bachelor's Degree in Computer Science, Information Technology, or a related field.
Added 1 hour ago
Junior IT Systems Analyst
Dixon Mitchell Investment Counsel
Vancouver, BC · Greater Vancouver, BC
Full-time
We are looking for a Junior IT Systems Analyst to join our technology team in a small, fast-moving professional services environment.

Bulletproof Solutions Inc

Technical Analyst

Beechville, NS, B3S 1A2, Canada

Job type: Temporary
Experience: 2-3 years experience in a similar role
Posting language: English
Posted: Oct 2, 2026

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Applications open in a new tab.

Original job description

Title: Service Desk Technical Analyst 1

Duration: 6-month assignment with possibility of extension.

Hybrid: 4 days onsite

Location: Fredericton, NB or Moncton, NB or Halifax, NS

Hours: 8AM-5PM AST - This is a 7x24 operation, potential shift work at a reasonable notice.

Position Summary:

We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing technical assistance through various communication channels including phone, email, messaging, and support portals. Working within a collaborative team, you will handle multiple support tickets daily, prioritize workload effectively, and escalate more complex issues to specialized technical teams when required.

This opportunity offers the chance to gain experience within a dynamic managed services organization while contributing to the success of both clients and internal teams.

Responsibilities:

Answer incoming calls for technical/customer service support.
Respond to incoming e-mails concerning technical issues.
Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
Provide technical support of LAN, Desktop, and server devices.
Maintain enterprise Microsoft environments.
Create and manage tickets using service desk software.

Required Education/Credentials/Qualifications:

2-3 years experience in a similar role
A college certificate or diploma in information technology and/or have relevant experience and industry certification.
Passion for IT and desire to learn more about it.
Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
Familiarity with ITIL processes is an asset.

Perks & Benefits - What’s in it for you?

Professional certification reimbursement for relevant career development
Community involvement and volunteer opportunities
Give back while getting paid with dedicated volunteer time
Goodlife Fitness corporate rate – It’s 25% off memberships
Recognition and rewards, including service award bonus

About Bulletproof

At Bulletproof, we help organizations stay secure, compliant, and future-ready through Microsoft-powered technology solutions and managed services. For more than 20 years, we've partnered with public sector organizations, regulated industries, and commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in cybersecurity, cloud, compliance, and managed services with a people-first culture that values growth, innovation, and meaningful impact.

Equal Opportunity Statement:

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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More about this job

Responsibilities

The Service Desk Technical Analyst serves as the first point of contact for clients, providing technical assistance via phone, email, and support portals. Responsibilities include managing support tickets, maintaining enterprise Microsoft environments, and providing technical support for LAN, desktop, and server devices.

Requirements

Candidates must have 2-3 years of experience in a similar role and a college certificate or diploma in information technology. Proficiency in Microsoft Windows and Microsoft 365, along with strong communication and customer service skills, is required.

Skills

Technical support
Customer service
Microsoft Windows
Microsoft 365
Microsoft Office
LAN support
Desktop support
Server support
Ticketing systems
ITIL
Communication skills
Problem solving
Troubleshooting

Benefits

Community involvement opportunities
Volunteer time
Fitness membership discount
Recognition and rewards
Service award bonus

Visa sponsorship

Not detected in the job text

Keywords

Technical Analyst
Service Desk
Managed Services
Tier 1 Support
Microsoft Windows
Microsoft 365
LAN
Desktop Support
Server Support
ITIL
Customer Service
Cybersecurity
Cloud
Compliance
Ticketing Software
Technical Support

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