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Added 11 mins ago
Pricing Analyst
Moneris
Toronto, ON
Full-time
As a Pricing Analyst, you will be responsible for supporting pricing and compensation initiatives that impact corporate projects and business operations. You will provide pricing analytics,…
Added 12 mins ago
Business Analyst
McKesson
Mississauga, ON
Full-time
McKesson is seeking a highly analytical and collaborative Business Analyst to support service operations, reporting, operational excellence, and AI-enabled business transformation…
Added 12 mins ago
Analyst, Data Control
Parkland Corporation
Calgary, AB
Full-time
The Analyst, Data Control supports Sunoco’s Retail and Commercial business by ensuring the accuracy and integrity of operational and financial data across key business systems. Reporting to…
Added 12 mins ago
Client Onboarding Manager
Citi
Mississauga, ON · Toronto, ON
Full-time
…expand into new markets, and navigate increasingly complex business environments - and as a Client Onboarding Senior Analyst, you will be at the center of that experience. In this role, you…
Added 12 mins ago
Technology Product Management Lead Business Analyst Vice President
Citi
Mississauga, ON
Full-time
The Technology Product Management Lead Analyst is a senior individual contributor (IC) position responsible for liaising between senior business users, operations leads, and technologists…
Added 12 mins ago
IT Product Owner – CCaaS Platform Development & Rollout
Intact FC
St. John's, NL · Mississauga, ON · Toronto, ON · Laval, QC · Montreal, QC
Full-time
Partner with business stakeholders (operations, customer service leadership, and other impacted business units) to ensure the platform meets operational needs.
Added 26 mins ago
Contract SCM Analyst
NES Fircroft
Calgary, AB
Contract
Our client is looking for a detail-oriented and analytical Contract SCM Analyst to join their Supply Chain Management team in Calgary. In this role, you'll play a key part in supporting…
Added 27 mins ago
Senior Geospatial Engineer
SkyWatch
Kitchener, ON
Full-time
…and governments to easily integrate satellite data into their operations, driving informed decision-making and unlocking new opportunities for growth and efficiency. Founded on the…
Added 27 mins ago
Quality Analyst, Temporary 16 Months (Pea Protein)
Louis Dreyfus Company
Yorkton, SK
Full-time
…entire value chain from farm to fork, across a broad range of business lines, we leverage our global reach and extensive asset network to serve our customers and consumers around the world.…
Added 42 mins ago
Senior Compliance Analyst, Asset Management
Equitable
Waterloo, ON
Join our Asset Management team as a Senior Compliance Analyst, Asset Management, where you will play a key role in supporting compliance with applicable regulations and governing bodies,…
Added 42 mins ago
Technical Analyst
Bulletproof Solutions Inc
Beechville, NS
Temporary
We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing…
Added 42 mins ago
Technical Analyst
Bulletproof Solutions Inc
Moncton, NB
Temporary
We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing…
Added 42 mins ago
Technical Analyst
Bulletproof Solutions Inc
Fredericton, NB
Temporary
We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing…
Added 57 mins ago
HRMS Analyst
BGIS
Markham, ON
Full-time
As an HRMS Analyst, you will design, build, test and maintain technology solutions that help our payroll team work better. You will support integrations, enhancements, reporting and issue…
Added 1 hour ago
Accounts Payable Analyst
CentreCourt
Toronto, ON
Full-time
CentreCourt is hiring an Accounts Payable Analyst, a detail-oriented, process-driven role at the heart of one of Toronto’s most active and fastest-growing real estate developers. This is an…
Added 1 hour ago
Loan Analyst
Elect Capital
Toronto, ON
Full-time
Elect Capital is changing how SMEs access funding. We provide fast, flexible working capital loans, business loans, and merchant cash advances - no red tape, no slow decisions. Live across…
Added 1 hour ago
Financing Analyst Business
Desjardins
Saint-Hyacinthe, QC · Saint-Jean-sur-Richelieu, QC
Full-time
As financing analyst, you contribute to analysis, guidance and prevention with regard to risk management operations and activities. You perform financial analysis of files for the…
Added 1 hour ago
Business Analytics Lead Analyst - Vice President
Citi
Mississauga, ON
Full-time
The Business Analytics Ld Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in…
Added 1 hour ago
Sr. Sales Operations Analyst
Columbia Sportswear Company
London, ON
Full-time
The Sales Operations team is looking for a Sr. Sales Operations Analyst for our Canada Headquarters located in London, Ontario.
Added 1 hour ago
Senior Analyst, Tax
Hudbay Minerals
Toronto, ON
$95,000 to $118,000 CAD / year
…we intend to be here for another 100 years. With long-life operations and exploration opportunities in Canada and Peru, and a world-class growth pipeline in the United States, we provide…
Added 1 hour ago
Program Analyst
Government of Alberta
AB
The Program Analyst position provides dedicated program delivery, analysis and operational support for the administration of IHCP. The increasing volume, complexity, and lifecycle…
Added 1 hour ago
Analyst, Accounts Receivable
Avenue Living
Calgary, AB
Full-time
The successful candidate will work closely with Property Operations, Accounting, and Finance teams to improve cash collection, enhance reporting, and support scalable AR processes within a…
Added 1 hour ago
Senior Analyst, Tax
Hudbay Minerals Inc.
Toronto, ON
$95,000 to $118,000 CAD / year
Full-time
…we intend to be here for another 100 years. With long-life operations and exploration opportunities in Canada and Peru, and a world-class growth pipeline in the United States, we provide…
Added 1 hour ago
Data Analyst
Spait Infotech
Canada
Full-time
Collaborate with business, product, finance, operations, and technology teams.
Added 1 hour ago
Information Technology Business Analyst
Canada Cartage
Mississauga, ON
Full-time
Located in Mississauga and reporting to the Manager, Transportation Systems, the Business Analyst will work closely with the IT Project Manager on a large and small projects. The individual…

Bulletproof Solutions Inc

Technical Analyst

Beechville, NS, B3S 1A2, Canada

Job type: Temporary
Experience: 2-3 years experience in a similar role
Posting language: English
Posted: Oct 2, 2026

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Applications open in a new tab.

Original job description

Title: Service Desk Technical Analyst 1

Duration: 6-month assignment with possibility of extension.

Hybrid: 4 days onsite

Location: Fredericton, NB or Moncton, NB or Halifax, NS

Hours: 8AM-5PM AST - This is a 7x24 operation, potential shift work at a reasonable notice.

Position Summary:

We are seeking a customer-focused Service Desk Analyst to join our Managed Services team. In this Tier 1 support role, you will serve as the first point of contact for clients, providing technical assistance through various communication channels including phone, email, messaging, and support portals. Working within a collaborative team, you will handle multiple support tickets daily, prioritize workload effectively, and escalate more complex issues to specialized technical teams when required.

This opportunity offers the chance to gain experience within a dynamic managed services organization while contributing to the success of both clients and internal teams.

Responsibilities:

Answer incoming calls for technical/customer service support.
Respond to incoming e-mails concerning technical issues.
Deliver prompt and efficient first line technical/customer support and other related business functions in a professional manner.
Provide technical support of LAN, Desktop, and server devices.
Maintain enterprise Microsoft environments.
Create and manage tickets using service desk software.

Required Education/Credentials/Qualifications:

2-3 years experience in a similar role
A college certificate or diploma in information technology and/or have relevant experience and industry certification.
Passion for IT and desire to learn more about it.
Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs is a requirement.
Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation is required.
Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
Familiarity with ITIL processes is an asset.

Perks & Benefits - What’s in it for you?

Professional certification reimbursement for relevant career development
Community involvement and volunteer opportunities
Give back while getting paid with dedicated volunteer time
Goodlife Fitness corporate rate – It’s 25% off memberships
Recognition and rewards, including service award bonus

About Bulletproof

At Bulletproof, we help organizations stay secure, compliant, and future-ready through Microsoft-powered technology solutions and managed services. For more than 20 years, we've partnered with public sector organizations, regulated industries, and commercial businesses across North America to reduce risk, modernize operations, and drive measurable outcomes. As a trusted Microsoft solutions partner, we combine deep expertise in cybersecurity, cloud, compliance, and managed services with a people-first culture that values growth, innovation, and meaningful impact.

Equal Opportunity Statement:

Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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More about this job

Responsibilities

The Service Desk Technical Analyst serves as the first point of contact for clients, providing technical assistance via phone, email, and support portals. Responsibilities include managing support tickets, maintaining enterprise Microsoft environments, and providing technical support for LAN, desktop, and server devices.

Requirements

Candidates must have 2-3 years of experience in a similar role and a college certificate or diploma in information technology. Proficiency in Microsoft Windows and Microsoft 365, along with strong communication and customer service skills, is required.

Skills

Technical support
Customer service
Microsoft Windows
Microsoft 365
Microsoft Office
LAN support
Desktop support
Server support
Ticketing systems
ITIL
Communication skills
Problem solving
Troubleshooting

Benefits

Community involvement opportunities
Volunteer time
Fitness membership discount
Recognition and rewards
Service award bonus

Visa sponsorship

Not detected in the job text

Keywords

Technical Analyst
Service Desk
Managed Services
Tier 1 Support
Microsoft Windows
Microsoft 365
LAN
Desktop Support
Server Support
ITIL
Customer Service
Cybersecurity
Cloud
Compliance
Ticketing Software
Technical Support

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