Application Support Engineer
- London, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Essential experience and skills
- Experience administering or supporting enterprise applications in a live production environment.
- Hands-on Linux and Windows server administration, including command-line troubleshooting, service monitoring and log analysis.
- Strong incident management and troubleshooting skills.
- Experience managing user access, change control, backup procedures and operational documentation.
- Ability to work across application, database, infrastructure and network teams.
- Clear communication, prioritisation and customer support skills.
Desirable
- Hands-on experience with Oracle Communications IP Service Activator, preferably version 7.5.
- Telecommunications or IP network operations experience.
- Familiarity with network service activation, network discovery, topology, VPN or QoS services.
- Experience supporting multi-vendor network environments.
- Familiarity with Oracle Database and IPSA components such as the Network Processor.
More about this job
Responsibilities
Support and administer enterprise applications in a live production environment, troubleshooting incidents across Linux and Windows servers and analyzing service logs. Manage user access, change control, backups, and operational documentation while coordinating with application, database, infrastructure, and network teams.
Requirements
Candidates need experience supporting enterprise applications in production, hands-on Linux and Windows server administration, and strong incident management and troubleshooting skills. Desirable qualifications include experience with Oracle Communications IP Service Activator, telecommunications or IP network operations, multi-vendor networks, and Oracle Database.
Skills
- Enterprise Application Support
- Linux Administration
- Windows Server Administration
- Command-Line Troubleshooting
- Service Monitoring
- Log Analysis
- Incident Management
- User Access Management
- Change Control
- Backup Procedures
- Operational Documentation
- Cross-Functional Collaboration
- Customer Support
- Oracle Communications IP Service Activator
- Oracle Database
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Engineering
- Transportation
Keywords
- Enterprise Applications
- Production Environment
- Linux
- Windows Server
- Command-Line Troubleshooting
- Service Monitoring
- Log Analysis
- Incident Management
- User Access
- Change Control
- Backup Procedures
- Operational Documentation
- Application Support
- Oracle Communications IP Service Activator
- IPSA 7.5
- Telecommunications
- IP Network Operations
- Network Service Activation
- Network Discovery
- Network Topology
- VPN
- QoS
- Multi-Vendor Network Environments
- Oracle Database
- Network Processor