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Added 6 mins ago
PN
Bilingual Technical Helpdesk Analyst L1
Panasonic North America
Niagara-on-the-Lake, ON
- $40,000 to $51,000 CAD / year
- Full-time
Panasonic Canada Inc. is currently looking to hire for the position of Bilingual Technical Helpdesk Analyst L1.
Added 6 mins ago
PN
Bilingual Technical Helpdesk Analyst L1
Panasonic North America
Niagara-on-the-Lake, ON
- $40,000 to $51,000 CAD / year
- Full-time
Panasonic Canada Inc. is currently looking to hire for the position of Bilingual Technical Helpdesk Analyst L1.
Added 6 mins ago
HA
Capability Development Analyst (Engineer)
Horizon Aircraft
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Horizon is seeking an open, enthusiastic, experienced Process and Engineering Capabilities Analyst. Your role will be to architect, define, document and mature the Engineering,…
Added 6 mins ago
T
Maximo Technical Data Package Analyst
Thales
Dartmouth, NS
- Full-time
Thales has a vacancy for a Maximo Technical Data Package Analyst to act as the primary integrator between Technical Data, ILS, Supply Support, Life Cycle Material Managers (LCMMs), and…
Added 6 mins ago
Finance and Accounting - Financial Analyst - P3
OSI Maritime Systems
Burnaby, BC
At OSI Maritime Systems, we pride ourselves on delivering world-class navigation and bridge systems. With decades of experience serving military customers, we remain at the forefront of…
Added 50 mins ago
HR
Data & Business Intelligence (BI) Analyst
Hopewell Residential
Calgary, AB
- Full-time
Title: Data & Business Intelligence (BI) Analyst
Added 1 hour ago
PI
Senior Cyber Security Analyst
PENN Interactive
Canada
- Full-time
Evaluate and optimize security technologies, including AI-powered tools, that improve analyst efficiency and automate routine operations, and support the secure integration of new and…
Added 1 hour ago
BT
Helpdesk Analyst
Bulloch Technologies
Moncton, NB
- Full-time
The analyst will serve as a bridge between basic Level 1 customer service support and Level 3 support teams. They are tasked to take ownership of stalled and/or urgent tickets, perform…
Added 1 hour ago
NC
Security Operations Center (SOC) Analyst
Northern Computer Inc
Edmonton, AB
- Full-time
Our clients trust us to keep them secure and productive. As a SOC Analyst, you’ll monitor and remediate security alerts across multiple client environments, respond to cyber incidents,…
Added 1 hour ago
T
Sales Insight Analyst
Telesat
Ottawa, ON
- Full-time
The Sales Insights Analyst uses sales, customer, pipeline, and market intelligence data to support account prioritization, go-to-market (GTM) planning, and commercial decision-making. The…
Added 1 hour ago
B
Financial and Business Intelligence Analyst, Global Trade Services
BRP
Valcourt, QC
- Full-time
Minimum of three (3) years of relevant experience.
Added 1 hour ago
B
Financial and Business Intelligence Analyst, Global Trade Services
BRP
Sherbrooke, QC
- Full-time
Minimum of three (3) years of relevant experience.
Added 1 hour ago
Analyst, Commercial Services
Inter Pipeline Ltd.
Calgary, AB
Located at the Inter Pipeline Calgary office, the Analyst, Commercial Services, will be a key member of the fast-paced, high-performing Transportation Commercial Team.
Added 1 hour ago
PV
Help Desk Analyst
Pet Valu
Markham, ON
- $50,000 to $55,000 CAD / year
- Full-time
The Help Desk Analyst provides customer support, service and technical support through analysis and problem resolving to enable installation, maintenance, education, implementation and…
Added 1 hour ago
YU
Prospect Analyst
York University
Toronto, ON
- Full-time
…of the Director, Prospect Research & Analytics, the Prospect Analyst supports prospect research and analytics, prospect identification and management processes, and the integrity,…
Added 2 hours ago
FT
CAC052: Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Toronto, ON
- Full-time
Minimum 5 years of experience as a Release Analyst with a Certified Customs Specialist Designation
Added 2 hours ago
CT
Principal Solutions Consultant – Salesforce & Digital Transformation
Chapman Tate Associates
Canada
- Full-time
We're looking for an experienced Salesforce Solutions Consultant, Implementation Consultant or Business Analyst who enjoys solving complex business challenges, designing practical…
Added 2 hours ago
A
Entry Level Technology Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC · Regina, SK
- Full-time
Jumpstart your career with Accenture’s Technology Summer Analyst Internship!
Added 2 hours ago
A
Entry Level Advisory Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Interest or experience in areas such as marketing, customer service, commerce, or digital experience development
Added 2 hours ago
Senior Actuarial Analyst, Personal Pricing
Aviva
Markham, ON
…by the opportunity to influence pricing strategies, improve customer outcomes, and help shape the future of…
Added 2 hours ago
Programmer Analyst Advisory(Mainframe Developer)
Scotiabank
Toronto, ON · Scarborough, ON
University degree, college diploma, or equivalent combination of education and experience in Computer Science, Engineering, or a related discipline.
Added 2 hours ago
HB
Business Analyst
HomeEquity Bank
Toronto, ON
- Full-time
The Business Analyst is a detail-oriented, highly motivated individual with excellent analytical, organizational, interpersonal, and communication skills. They are deadline oriented with a…
Added 2 hours ago
BF
Financial Analyst – Permanent, FT, Day
Burnbrae Farms
Winnipeg, MB
- Full-time
Minimum of 3 years of experience in accounting or financial analyst role.
Added 2 hours ago
S
Systems Analyst, Clinical Solutions, IMITS
Sanya’k̓ula
Vancouver, BC
- Full-time
The Systems Analyst, Clinical Solutions reports to the Manager or designate in this professional level job that works with independence within a multi-site health care environment. The…
Added 2 hours ago
KR
Senior Business Analyst
KTek Resourcing
Toronto, ON
- $90,000 to $1,000,000 CAD / year
- Full-time
We are looking for a seasoned Lead Business Analyst with 15+ years of banking experience and a proven track record of leading business analysis for large, multi-million-dollar…

Bulloch Technologies

Helpdesk Analyst

Moncton, NB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 27, 2026
Experience: Experience - Minimum 3 years in customer support, client relations or technical help desk
Posting language: English
Posted: Oct 28, 2026

Original job description

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Escalation Analyst

The analyst will serve as a bridge between basic Level 1 customer service support and Level 3 support teams. They are tasked to take ownership of stalled and/or urgent tickets, perform advance troubleshooting, and ensure service level agreements are met.

Key Responsibilities

Manage Escalations/Ticket Management

Take ownership of high priority and complex tickets, ensuring they are addressed effectively.
Primary point of contact for escalated issues, providing guidance and support to analysts and/or customers.

Advance troubleshooting

Diagnose and resolve difficult hardware/software issues passed down from Level 1 support analysts.

Training and development

Provide guidance and training to support analysts, promoting a culture of continuous improvement, professional growth and to improve resolution time.

Coordinate Cross-Function Teams

Collaborate with other relevant departments/teams to facilitate swift resolution of escalated issues, ensuring clear communication and alignment across teams.
Experience - Minimum 3 years in customer support, client relations or technical help desk
Product Knowledge - Deep understanding of the company's product services and/or software application
Technical Skills - Familiarity with Bulloch hardware/software, ticketing platforms, remote support and remote diagnostic tools
Softskills - De-escalation and conflict resolution, problem-solving, composure under pressure, communication, analytical, accountability, adaptability

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

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More about this job

Responsibilities

Own high-priority, complex, stalled, and urgent support tickets; troubleshoot difficult hardware and software issues escalated from Level 1 and help ensure service-level agreements are met. Guide and train support analysts and coordinate with other teams to resolve escalated issues efficiently and communicate clearly.

Requirements

Requires at least three years of experience in customer support, client relations, or a technical help desk, along with a strong understanding of company products, services, or software applications. Candidates should be familiar with Bulloch hardware and software, ticketing platforms, and remote support and diagnostic tools, and demonstrate strong communication, analytical, problem-solving, de-escalation, and conflict-resolution skills.

Skills

Escalation Management
Ticket Management
Advanced Troubleshooting
Hardware Troubleshooting
Software Troubleshooting
Customer Support
Client Relations
Bulloch Hardware and Software
Ticketing Platforms
Remote Support Tools
Remote Diagnostic Tools
De-escalation
Conflict Resolution
Problem-Solving
Communication
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Level 1 Support
Level 3 Support
Escalation Analyst
Customer Support
Client Relations
Technical Help Desk
Service-Level Agreements
Ticket Management
High-Priority Tickets
Advanced Troubleshooting
Hardware
Software
Bulloch Technologies
Ticketing Platforms
Remote Support
Remote Diagnostic Tools
Product Knowledge
Training and Development
Cross-Functional Collaboration
De-escalation
Conflict Resolution
Problem-Solving
Analytical Skills
Communication
Accountability
Adaptability
Fueling and Convenience Retail

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