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Added 6 mins ago
AT
Travel Consultant
APT Travel Group
Canada
- Full-time
At APT Travel Group, we're committed to creating an environment where our people can thrive, grow their careers and share in our passion for travel.
Added 6 mins ago
T
Electrical, Instrumentation & Controls Engineer
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- Full-time
Explore our careers site to see how we support your growth and wellbeing www.transalta.com/careers.
Added 6 mins ago
NH
Pharmacist (Temporary, Part-Time)
Northumberland Hills Hospital
Cobourg, ON
- Part-time
Added 6 mins ago
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Financial Services Representative - Montreal Marché Central
CIBC
Montreal, QC
- Full-time
Added 6 mins ago
SH
Loyalty & Guest Feedback Coordinator
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
Added 6 mins ago
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Bilingual French + English Inside Sales Representative
Sage
Toronto, ON
- Contract
Added 6 mins ago
BC
Kitchen Manager - Blanco, Annex
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Toronto, ON
- Full-time
Train and mentor kitchen team members, helping them develop their skills and advance their careers within the culinary field.
Added 6 mins ago
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Analyst, Cash Management (UUWA)
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Calgary, AB
- Full-time
Explore our Careers site to see how we support your growth and wellbeing www.transalta.com/careers.
Added 6 mins ago
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Back of House - Line Cook
Moxies
Calgary, AB
- Full-time
Added 6 mins ago
TC
Rail Operator
Tiger Calcium Services Inc.
Slave Lake, AB
- Internship
Navigate to Tiger’s website: www.tigercalcium.com\About\Careers to complete the online application process.
Added 7 mins ago
Kitchen Manager - Blanco, Annex
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Toronto, ON
Train and mentor kitchen team members, helping them develop their skills and advance their careers within the culinary field.
Added 7 mins ago
Kitchen Manager - Original Joe's
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Regina, SK
Train and mentor kitchen team members, helping them develop their skills and advance their careers within the culinary field.
Added 7 mins ago
Animal Welfare Officer
The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA)
Ladysmith, BC · Lantzville, BC · Nanaimo, BC
Added 7 mins ago
Animal Care Attendant - ACA1
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Kamloops, BC
Added 21 mins ago
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Part-Time High School Math Teacher
Oxford Learning Stoney Creek
Toronto, ON
- Part-time
Added 22 mins ago
LC
Meat Clerk Part Time Day Greenlight Requisition
Loblaw Companies Limited
Calgary, AB
- Part-time
…through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are…
Added 22 mins ago
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Personal Shopper Part Time Day Greenlight Requisition
Loblaw Companies Limited
Calgary, AB
- Part-time
…through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are…
Added 22 mins ago
LC
Meat Clerk Part Time Night Greenlight Requisition
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Calgary, AB
- Part-time
…through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are…
Added 22 mins ago
Contract Facilitator - AI For Financial Statement Analysis, Continuing Education
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
Added 36 mins ago
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Office Manager & People Operations Coordinator (Cranbrook, BC)
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- Full-time
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Learning & Development Coordinator
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Banff, AB
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Added 36 mins ago
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Order Picker
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- Part-time
At KENT, people don't just take jobs. They build careers.
Added 36 mins ago
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Stagiaire - Génie Industriel/Manufacturier et Amélioration Continue / Industrial/Manufacturing Engineering and Continuous Improvement Intern-EN
CAE
Montreal, QC
- Full-time
Added 36 mins ago
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Engineer-in-Training, Platform Systems
Irving Shipbuilding
Dartmouth, NS
- Full-time
At Irving Shipbuilding, we're making history - why not make it with us? Learn more about careers at Irving Shipbuilding: shipsforcanada.ca/opportunities.

Bulloch Technologies

Helpdesk Analyst

Moncton, NB, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Experience: Experience - Minimum 3 years in customer support, client relations or technical help desk
Posting language: English
Posted: Oct 28, 2026

Original job description

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Escalation Analyst

The analyst will serve as a bridge between basic Level 1 customer service support and Level 3 support teams. They are tasked to take ownership of stalled and/or urgent tickets, perform advance troubleshooting, and ensure service level agreements are met.

Key Responsibilities

Manage Escalations/Ticket Management

Take ownership of high priority and complex tickets, ensuring they are addressed effectively.
Primary point of contact for escalated issues, providing guidance and support to analysts and/or customers.

Advance troubleshooting

Diagnose and resolve difficult hardware/software issues passed down from Level 1 support analysts.

Training and development

Provide guidance and training to support analysts, promoting a culture of continuous improvement, professional growth and to improve resolution time.

Coordinate Cross-Function Teams

Collaborate with other relevant departments/teams to facilitate swift resolution of escalated issues, ensuring clear communication and alignment across teams.
Experience - Minimum 3 years in customer support, client relations or technical help desk
Product Knowledge - Deep understanding of the company's product services and/or software application
Technical Skills - Familiarity with Bulloch hardware/software, ticketing platforms, remote support and remote diagnostic tools
Softskills - De-escalation and conflict resolution, problem-solving, composure under pressure, communication, analytical, accountability, adaptability

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

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More about this job

Responsibilities

Own high-priority, complex, stalled, and urgent support tickets; troubleshoot difficult hardware and software issues escalated from Level 1 and help ensure service-level agreements are met. Guide and train support analysts and coordinate with other teams to resolve escalated issues efficiently and communicate clearly.

Requirements

Requires at least three years of experience in customer support, client relations, or a technical help desk, along with a strong understanding of company products, services, or software applications. Candidates should be familiar with Bulloch hardware and software, ticketing platforms, and remote support and diagnostic tools, and demonstrate strong communication, analytical, problem-solving, de-escalation, and conflict-resolution skills.

Skills

Escalation Management
Ticket Management
Advanced Troubleshooting
Hardware Troubleshooting
Software Troubleshooting
Customer Support
Client Relations
Bulloch Hardware and Software
Ticketing Platforms
Remote Support Tools
Remote Diagnostic Tools
De-escalation
Conflict Resolution
Problem-Solving
Communication
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Level 1 Support
Level 3 Support
Escalation Analyst
Customer Support
Client Relations
Technical Help Desk
Service-Level Agreements
Ticket Management
High-Priority Tickets
Advanced Troubleshooting
Hardware
Software
Bulloch Technologies
Ticketing Platforms
Remote Support
Remote Diagnostic Tools
Product Knowledge
Training and Development
Cross-Functional Collaboration
De-escalation
Conflict Resolution
Problem-Solving
Analytical Skills
Communication
Accountability
Adaptability
Fueling and Convenience Retail

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