Closed listing
Desktop / End User Support - Bilingual
- Montreal, QC, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
- Incident & Request Management: Provide support for all end user devices (Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN, Azure VD, Printers, Scanners, etc.).• Technical Support: Install, configure, maintain, and troubleshoot desktops, laptops, peripherals, and printers.• Operating Systems: Support for Windows, iMAC, and non-Windows environments.• IMAC Activities: Handle Installation, Movement, Addition, or Change of hardware/software for new or existing devices.• Software Application Support: Support both commercial off-the-shelf and custom-developed applications.• Queue Management: Manage incident resolution and request fulfillment queues.• Remote & Onsite Support: Provide solutions including onsite repair for remote users and use remote access tools for user support.• Warranty & Documentation: Maintain warranty/maintenance documentation for assets, included in the Operations Manual.• Asset Management: Update assets in CMDB and maintain asset records.• Compliance: Ensure compliance with end user service level agreements and supervise ticketing systems for timely resolution.• Testing & Inspection: Conduct end user device and related testing, site inspections, and device inspections.• Video Conference Technology: Ability to effectively set up, manage, and troubleshoot video conference technology• Training: Provide a minimum of 15 minutes of familiarization training to end users upon new PC installation (if user is available).• Status Updates: Provide timely status updates in ticketing tools
More about this job
Responsibilities
Provide onsite and remote technical support for end-user devices, operating systems, peripherals, and software applications, including installation, configuration, troubleshooting, and hardware or software changes. Manage tickets and asset records, maintain service-level compliance and documentation, inspect and test devices, troubleshoot video conferencing technology, and familiarize users with newly installed PCs.
Requirements
The role calls for technical support across Windows, Mac, and non-Windows environments, along with experience handling end-user devices, applications, ticket queues, and asset records. The title indicates a bilingual role, and the posting also expects effective video conferencing support and brief user training during new PC installations.
Skills
- Incident And Request Management
- Desktop Support
- End User Support
- Hardware Troubleshooting
- Windows Support
- Mac Support
- Software Application Support
- Queue Management
- Remote Support
- Asset Management
- CMDB
- Ticketing Systems
- Video Conferencing Technology
- End User Training
- Bilingual Communication
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- Incident Management
- Request Management
- Desktop
- Laptop
- Tablet
- Thin Client
- Mac
- Monitor
- Mobile Device
- VPN
- Azure Virtual Desktop
- Printers
- Scanners
- Windows
- iMac
- Non-Windows Environments
- IMAC Activities
- Commercial Off-The-Shelf Applications
- Custom-Developed Applications
- Remote Access Tools
- Warranty Documentation
- Operations Manual
- CMDB
- Service-Level Agreements
- Ticketing Systems
- Device Testing
- Site Inspections
- Video Conferencing Technology
- End User Training