Senior Customer Experience Specialist - Operations

City : Oakville

State : Ontario (CA-ON)

Country : Canada (CA)

Requisition Number : 49268

A Day In The Life:
The Senior Customer Experience Specialist - Operations at Bunge, will be a pivotal link between our valued Food Solutions customers and our internal operations. This dynamic role is designed for a highly customer-centric individual who thrives on building strong relationships, ensuring seamless order fulfillment, and expertly managing complex contracts and pricing. This role will act as a dedicated advocate for both the customer and Bunge, guaranteeing that customer needs are met with efficiency, accuracy, and profitability. A proactive approach will be critical in delivering an exceptional end-to-end customer journey, following Bunge's policies and procedures.

What You'll Be Doing:
1. Customer Relationship:
•    Serve as the primary point of contact and trusted liaison for a dedicated portfolio of valued Food Solutions accounts, fostering strong, lasting relationships.
•    Proactively manage the customer experience, conducting regular check-ins, monitoring satisfaction levels, and leveraging CRM data to swiftly and effectively resolve customer complaints and operational issues.
•    Collaborate closely with customers and internal teams to ensure smooth transitions and ongoing satisfaction with Bunge's products, policies, and services.
•    Assist the Customer Experience Supervisor with escalations, providing expert guidance and resolution for complex customer and operational challenges.
2. Order Management:
•    Oversee the complete order lifecycle for assigned accounts, ensuring precision in order entry, timely delivery, and proactive management of changes based on inventory, delivery windows, and customer fill rate requirements.
•    Monitor customer buying habits and order quantities, providing valuable insights to key stakeholders regarding detected changes or trends.
•    Coordinate shipment and order modifications to support portfolio demands, ensuring optimal efficiency and customer satisfaction.
3. Contract & Pricing Administration:
•    Manage the full scope of contract administration, including quoting, accurate system entry, and precise pricing within established margin goals.
•    Proactively manage "contract drag," running and distributing essential reports, rolling contracts forward with appropriate charges, and monitoring contracts to ensure inventory management.

• Contribute to Bunge's Request for Proposal (RFP) processes as needed.

• Monitor auto-quotes, validate published prices, and assess customer acceptance to ensure pricing accuracy and competitiveness.
• Investigate and resolve complex price discrepancies, demonstrating a deep understanding of price structures, margins, costs, and the SAP pricing routine.
• Run and monitor daily order and contract audit reports, identifying and resolving input errors or data gaps that could impact accurate customer pricing.

Skill/Experience Requirements:
•    Bachelor's Degree in Business Administration with 3 to 5 years of equitable experience required, or equivalent combination of experience and education. 
•    Strong interpersonal and communication skills; with both written (email) and verbal (phone) etiquette skills.
•    Strong attention to detail, problem solving, prioritization, decision making, multi-tasking, time management, organizational skills and adaptability.
•    Ability to work and collaborate with cross functional teams
•    Familiarity with CBOT exchange and fundamentals of futures and basis trading preferred. 
•    Experience in agribusiness or related industry preferred. 
•    Experience with SAP, Salesforce & Tableau preferred. 
•    Demonstrated proficiency in Microsoft Office applications required. 

Additional Requirements
•    Some travel required (up to 25%). 
•    Adherence to Bunge’s hybrid work schedule (Minimum 3 days in the office, 2 days’ work from home.  Subject to change).  
•    Perform ad-hoc duties and support special projects as required.
•    Model leadership behavior and competencies, embodying Bunge’s core values. 
•    Overtime and holiday work may be necessary to meet business objectives

At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed - in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.

Every day our people exemplify these values, which represent Bunge at its core:

•    We Are One Team – Collaborative, Respectful, Inclusive
•    We Lead The Way – Agile, Empowered, Innovative
•    We Do What’s Right – Safety, Sustainability, With Integrity

If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge