Trading Support Assistant

City : Regina

State : Saskatchewan (CA-SK)

Country : Canada (CA)

Requisition Number : 48285

A Day in the Life:

The Trade Support Representative serves as the liaison between the customer, logistics, credit, and the commercial trading group for the business unit. The customer service focused Trade Support Representative role is responsible for top-level response to customer inquiries in a timely, efficient, and proactive manner, using each customer contact as an opportunity to display Bunge’s commitment to provide excellent customer service and value-added support. They will also perform total contract management for all US and Canada trade accounts as well as any additional assigned duties by the Team Lead Trading Support.

What You’ll Be Doing:

• Manage a portfolio of trade accounts ensuring accuracy and on-time delivery expectations are achieved.
• Support portfolio demands through coordinating shipment and order changes based on delivery window, inventory availability, and fill rate requirements set by the customer.
• Perform total contract management, including system entry, pricing, and contract balance reporting in a timely manner.
• Complete understanding of contracting policy and procedures related to contract quantities, entry, approval process, etc.
• Investigate and resolve price discrepancies with full understanding of price structures, margin expectations, and costs within the Grain suite price routine.
• Complete BTB and Intercompany contract entry and pricings as requested by the Canola Meal Trade Team.
• Serve as a main point of contact and liaison between the customer and internal groups such as the Commercial, Operations, Product Management, and Supply Chain teams.
• Synthesize information from various sources for trend identification & action development utilizing analytical reasoning and creative problem-solving skills.
• Assist with escalations to resolve operational and customer issues.

Skills & Experience Requirements:

• Bachelor’s degree in Business or related field.
• Three plus years customer service experience with a demonstrated ability to build and maintain strong customer relationships.
• Excellent interpersonal and communication skills; verbal, written phone/email etiquette skills.  
• Strong attention to detail, problem solving, prioritization, time management and organizational skills.
• Self-reliant, independent; can be quick and decisive, smart and savvy with good ideas and judgment.
• Stable, adaptive, and able to handle a stressful situation with calm and reason.
• Flexible, open to change, and can experiment with new solutions to achieve results.
• Familiarity with CBOT exchange and fundamentals of futures and basis trading.
• Experience with SAP, Tableau and Salesforce highly desirable.
• Experience in agribusiness or related industry a plus
• Demonstrated proficiency in Microsoft Office applications, with special focus on Excel.

Bunge offers a variety of benefits including health and wellness plans, retirement contribution and paid vacation/holidays.

We also strive to provide an inclusive and accessible recruitment and selection process. Please let us know if you need any accommodations during the hiring process by contacting us at canada.recruitment@bunge.com or by phone at 1.866.569.4411.

At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed - in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.

Every day our people exemplify these values, which represent Bunge at its core:

•    We Are One Team – Collaborative, Respectful, Inclusive
•    We Lead The Way – Agile, Empowered, Innovative
•    We Do What’s Right – Safety, Sustainability, With Integrity

If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge