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Bunzl Canada

Service Technician

Calgary, AB, T2G 4M6, Canada

Job type: Full-time
Experience: Minimum of 2 years’ experience
Posting language: English
Posted: Oct 1, 2026

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Original job description

Bunzl Industrial is a well-established industry leader in the sales and service of packaging and fastening equipment in Western Canada. Our success stems from the belief that hard working employees deserve recognition for their accomplishments.

The Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns. The role requires performing service on packaging equipment, pallet wrappers, strapping machines, case sealers, case erectors, shrink systems, thermal printers, and assorted hand tools.

Responsibilities:

Perform planned and preventative maintenance on company product lines and competitive equipment.
Complete customer service breakdown calls and repairs as scheduled.
Prepare new equipment for installation and in-service.
Maintain customer records and profiles.
Prepare and complete customer work orders, warranty claims and parts orders.
Build and maintain our good relationship with our customers, sales staff and management.
Solve mechanical, and electrical problems utilizing, electronic, and paper service manuals and manufacturers technical support personnel.
Actively foster key customer relationships and realize future growth potential.

Requirements:

Have a mechanical / electrical, or robotics automation background, training, or certification.
Minimum of 2 years’ experience
PLC and VFD programming experience
Strong Communication skills
Self-starter who takes initiative and maintains excellent follow-through and follow-up.
Strong organizational skills
Effective communication and customer service skills
Strong computer skills
Ability to work effectively in situations that involve change and/or competing demands.
Perform well in a fast-paced environment.
Proficient handling of all confidential and time-sensitive material
Ability to stay within budget on expenditures.
Performs other related duties as required and assigned.
Possess a valid driver's license and clean driving record.
Some travel required.
Some Overtime maybe required.

Bunzl Canada Inc. (bunzlcanada.ca) provides the food and retail packaging, cleaning and hygiene products and equipment, safety and industrial supplies which keep over 58,000 Canadian businesses running optimally, every day. We bring our customers the advantage of global sourcing, product innovation and national scale combined with responsive local service and deep category expertise. Bunzl Canada is a certified Great Place to Work^®. We are committed to creating an inclusive, equitable and positive working environment for all employees so that they experience a strong sense of belonging, while developing individually and professionally. Bunzl Canada is an operating company of Bunzl plc (BNZL.L), a FTSE100 company listed on the London Stock Exchange. With 27,000 employees in over 30 countries, our global presence spans the Americas, Europe, Asia Pacific, and the UK and Ireland. At Bunzl, you’ll find Unlimited Potential… Your Career - - Our Future!

Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

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More about this job

Responsibilities

The Service Technician is responsible for performing preventative maintenance, repairs, and installations on various packaging and industrial equipment. They must also manage customer records, handle work orders, and foster strong professional relationships with clients.

Requirements

Candidates must have at least 2 years of experience in a mechanical, electrical, or robotics automation field. Proficiency in PLC and VFD programming, along with a valid driver's license and strong communication skills, is required.

Skills

Mechanical maintenance
Electrical troubleshooting
PLC programming
VFD programming
Customer service
Preventative maintenance
Equipment installation
Technical documentation
Problem solving
Communication skills
Organizational skills
Computer literacy
Time management
Budget management

Benefits

Inclusive working environment
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Packaging equipment
Fastening equipment
Pallet wrappers
Strapping machines
Case sealers
Case erectors
Shrink systems
Thermal printers
Mechanical
Electrical
Robotics automation
PLC
VFD
Preventative maintenance
Warranty claims
Technical support
Customer service
Field service
Industrial equipment

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