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Added 51 mins ago
Senior Team Leader, Concierge Guest Experience
AccorHotel
Moncton, NB
Full-time
We are seeking an experienced and inspiring Senior Team Leader to support and guide our Concierge Guest Experience team for the Orient Express Sailing Yachts. In this role, you will lead…
Added 51 mins ago
Ski Concierge (Winter Seasonal)
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
Full-time
As a Seasonal Full Time Ski Concierge, you will assist guests with their ski and snowboard gear before and after a day on the mountain. This role is suitable to someone who performs well in…
Added 3 hours ago
Assistant Front Desk Manager
Marriott
Edmonton, AB
Full-time
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Added 4 hours ago
P/T Gatehouse Guard
GardaWorld
Toronto, ON
As a casual Security Guard, your role will vary depending on the day and special event. Whether it’s customer service, patrols, or surveillance, we need you to adapt with agility and…
Added 19 hours ago
Visitor Experience Concierge
Royal Ontario Museum
Toronto, ON
$23.74 to $27.13 CAD / hour
Part-time
…at ROM for a rewarding opportunity as a Visitor Experience Concierge during our upcoming peak…
Added 20 hours ago
Akira Back General Manager (Full-Time)
AccorHotel
Ottawa, ON
Full-time
Managing the day to day operations of the restaurant with active presence on the floor leading your team to deliver service excellence including opening/closing duties and…
Added 1 day ago
Guest Service Agent Lead 3rd Shift
River Cree Resort & Casino
Spruce Grove, AB
Full-time
Understands the functions of the Bell Staff, and Concierge/Guest Services operations.
Added 1 day ago
Guest Service Agent Lead 3rd Shift
River Cree Resort & Casino
Enoch, AB
Full-time
Understands the functions of the Bell Staff, and Concierge/Guest Services operations.
Added 1 day ago
Lobby Concierge
BGIS
Toronto, ON
Full-time
The Lobby Concierge serves as the front-of-house workplace experience lead and primary point of contact for employees, visitors, clients, and building occupants. Positioned at a highly…
Added 1 day ago
Accountant, Assurance [Audit]
Doane Grant Thornton
BC · Vancouver, BC, British Columbia
Full-time
…and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the…
Added 1 day ago
Events & Service Desk Coordinator
Ricoh
Burnaby, BC
Full-time
Support concierge services and the company store by assisting with day-to-day operations, responding to employee inquiries, and ensuring a positive customer experience.
Added 2 days ago
Guest Services Representative - Willowbrook Shopping Centre - Part Time
QuadReal Property Group
Langley (District), BC · Langley
Part-time
…exciting community but also play a central role in providing concierge best-in-class services to elevate the overall satisfaction of our valued guests. Are you ready to be at the front of…
Added 2 days ago
Front Desk Agent (Winter Seasonal)
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
Full-time
…and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a…
Added 2 days ago
Overnight Front Desk Supervisor
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
Full-time
…and genuine connection create unforgettable experiences every day. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a…
Added 3 days ago
Industrial Security Guard - PT
GardaWorld
Langley (District), BC · Surrey, BC · Langley, Brit
Part-time opportunities are available on Saturdays and Sundays with day shifts from 8:00 AM to 4:00 PM, afternoon shifts from 4:00 PM to 12:00 AM, and overnight shifts from 12:00 AM to 8:00…
Added 3 days ago
Security Concierge (Casual/On-Call)
New Athens Creek
Penticton 1, BC
Part-time
We are looking for a motivated, hard-working and enthusiastic Security Concierge to join our team at Athens Creek Retirement Lodge, an independent senior living residence in Penticton.
Added 3 days ago
Campus Security Guard - Overnight ( PT )
GardaWorld
Vancouver, BC
…service. This is an opportunity to make a meaningful impact every day while working in a dynamic, community-focused setting where safety, integrity, and respect are at the heart of…
Added 3 days ago
Care Co-ordinator
Bupa UK
Toronto, ON
Full-time
To achieve this outcome, you will be reviewing non-complex inpatient and day hospital admissions and discharges, and prioritising daily reviews
Added 3 days ago
Casual Surveillance Security Guard
GardaWorld
Burnaby, BC
As a casual Security Guard, your role will vary depending on the day and special event. Whether it’s customer service, patrols, or surveillance, we need you to adapt with agility and…
Added 3 days ago
Concierge & Property Administration Coordinator
Marcon
Vancouver, BC
$21 to $26 CAD / hour
Full-time
You will support day-to-day concierge services including resident and guest welcome, package handling, access control, amenity bookings, move-ins, maintenance requests, and resident…
Added 3 days ago
Industrial Casual Security Guard
GardaWorld
Fort McMurray, AB
As a casual Security Guard, your role will vary depending on the day and special event. Whether it’s customer service, patrols, or surveillance, we need you to adapt with agility and…
Added 3 days ago
Concierge & Property Administration Coordinator
Marcon Construction
Vancouver, BC
$21 to $26 CAD / hour
You will support day-to-day concierge services including resident and guest welcome, package handling, access control, amenity bookings, move-ins, maintenance requests, and resident…
Added 3 days ago
Lobby Concierge
BGIS
Toronto, ON
Full-time
The Lobby Concierge serves as the front-of-house workplace experience lead and primary point of contact for employees, visitors, clients, and building occupants. Positioned at a highly…
Added 3 days ago
Brand Concierge
Poppy Barley Inc.
Calgary, AB
Part-time
As a Brand Concierge at our Market Mall location, you’ll strive to deliver exceptional customer service that demonstrates our value of luxury for the people. You’ll have an opportunity to…
Added 3 days ago
Guest Services Representative - Willowbrook Shopping Centre - Part Time
QuadReal Property Group
Langley (District), BC · City of Langley, BC
Part-time
…exciting community but also play a central role in providing concierge best-in-class services to elevate the overall satisfaction of our valued guests. Are you ready to be at the front of…

Bupa UK

Care Co-ordinator

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Sep 16, 2026

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Original job description

Job Description

Care Co-ordinator

Location: Hong Kong

Permanent

Full time

Flexible working

We make health happen

Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.

Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.

Role Overview

The Care Coordinator role enables Bupa Global to improve customer outcomes along the care journey whilst delivering value-based healthcare. The role will focus on ensuring that Bupa customers in key selected hospitals and facilities have evidenced based diagnostics and care at level and appropriate length of stay. The Care Coordinator also supports the hospital with timely, efficient, and sustainable pre-admission and discharge of the customer.

How You’ll Help Us Make Health Happen

Reviewing Bupa Global customers care needs, using triage and signposting skills to direct them to contracted and preferred providers to deliver clinically appropriate diagnostics, care, and services in the right care setting to achieve optimal outcomes.
To achieve this outcome, you will be reviewing non-complex inpatient and day hospital admissions and discharges, and prioritising daily reviews
Identifying and seeking relevant clinical information to accurately update the patient management system and selected clinical software tools.
Orientate and educates customers and their families by explaining the role of the care coordinator; initiating find a provider / concierge pathway; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.
Participating in case review meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding the case management process.
Monitor the delivery of care with hospital bed managers; request copies of documented careplans; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; reviewing the care plan with customers in conjunction with the direct care providers; interacting with involved departments to negotiate and expedite scheduling and completion of tests, procedures, and consult; maintaining ongoing communication with utilization review staff regarding variances from the care plan or transfer/discharge plan.
Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team implementing ongoing recommendations.
Maintain complete and accurate member records
Triage all cases referred for complex case management and assistance with evacuation/repatriation by allocating cases to available global case management teams in region and monitor throughout working hours in line with agreed SLA
Analysing the outcomes from the software and determining if further information or action is required.
Working collaboratively with key hospital personnel to facilitate timely and sustainable discharge

Key Skills/Qualifications Needed For This Role

Candidates with CS and clinical background would be preferred
Bed management and discharge planning experience is preferred
Experience with decision making in a clinical setting
Strong analytical skills are essential
Basic knowledge of the treatment pathways specific to service user requirements
Good IT skills: ability to navigate around Microsoft Office, and comfortable working with computers
Excellent interpersonal and communication skills
Excellent organisational skills
Demonstrated ability to communicate with both clinical and non-clinical personnel across all levels of an organization.
Working knowledge of healthcare system and resources.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Time Type

Full time

Job Area

Administration

Locations:

The Quayside

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More about this job

Responsibilities

Coordinate customer care across hospital admissions, treatment, and discharge by reviewing care needs, directing customers to appropriate providers, and monitoring progress against care plans. Maintain accurate records, collaborate with hospital and clinical teams, and triage complex cases for regional case management support.

Requirements

A clinical or customer service background is preferred, along with experience in bed management or discharge planning and decision-making in a clinical setting. Candidates should have strong analytical, communication, and organizational skills, basic knowledge of relevant treatment pathways and healthcare resources, and confidence using Microsoft Office and other computer systems.

Skills

Clinical Triage
Care Coordination
Case Management
Discharge Planning
Bed Management
Clinical Decision-Making
Analytical Skills
Treatment Pathways
Microsoft Office
Interpersonal Communication
Organizational Skills
Healthcare Systems Knowledge
Patient Record Management
Provider Coordination
Utilization Review
Customer Education

Visa sponsorship

Not detected in the job text

Keywords

Care Coordination
Value-Based Healthcare
Clinical Triage
Preferred Providers
Inpatient Admissions
Day Hospital Admissions
Discharge Planning
Bed Management
Case Management
Complex Case Management
Evacuation
Repatriation
Patient Management System
Clinical Software
Care Plans
Utilization Review
Clinical Outcomes
Interdisciplinary Team
Hospital Coordination
Treatment Pathways
Microsoft Office
Healthcare Resources
Service Level Agreement
Customer Education

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