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Added 1 min ago
UG
Community Outreach Worker, Vancouver (Casual)
Union Gospel Mission (Vancouver)
Vancouver, BC
- Part-time
…caring environment are all part of being a member of the UGM team. If you are someone who desires to learn and grow, has a passion to serve and make a difference, and connects with others…
Added 1 min ago
M
Industrial Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…well as space infrastructure and exploration. MDA’s global team, comprised of more than 4,000 space experts, possesses the knowledge and expertise needed to transform a client’s bold vision…
Added 1 min ago
LH
Temporary Full Time Floor Leader - Cataraqui
Lush Handmade Cosmetics
Kingston, ON
- Full-time
Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals. By fostering a culture of passion and…
Added 1 min ago
Senior Analyst, Activation
Kepler Group
Toronto, ON
As an Activation, Senior Analyst on our Activation team, you’ll support client relationships, oversee campaign execution, project management and lead many aspects of program management and…
Added 1 min ago
B
Practice Coach I
BonLook
ON · York, ON
- Full-time
…a dynamic, rewarding, and collaborative environment! Join a team passionate about eye care and making a meaningful…
Added 1 min ago
Manager, Activation
Kepler Group
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…this by acting as clients’ agency of record, as their in-house team, or some hybrid of the two – and by harnessing data and technology across all paid digital media and data-driven CRM…
Added 1 min ago
Anl II Rail Logistics
Bunge
Regina, SK
…the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re…
Added 1 min ago
Principal Strategic Deal Maker- Sales Executive
Capgemini
Mississauga, ON
…and Smart Grid services. The individual would be expected to lead teams of consulting professionals that will deliver world class services to our clients. Other responsibilities will…
Added 1 min ago
VC
Food Service Worker
Vancouver Coastal Health
Vancouver, BC
- $25.82 CAD / hour
- Part-time
Come work as a Food Service Worker with Vancouver Coastal Health (VCH) on the Food Services team at the Oak Care Centre in Vancouver, BC. Apply now to join the team!
Added 1 min ago
VC
Case Manager (RN) - Chronic Supportive Team
Vancouver Coastal Health
North Vancouver, BC
- $41.42 to $55.91 CAD / hour
- Full-time
Come work as a Case Manager with Vancouver Coastal Health (VCH) on the Home Health Case Managerment team at the Central Community Centre in North Vancouver, BC. Apply today to join our team!
Added 1 min ago
GE
Team Leader - Assistance Services (6-month temporary assignment)
Global Excel Management
Montreal, QC · Sherbrooke, QC
- Other
Lead and develop a team of Customer Service Representatives by providing coaching, training, performance feedback, and career development opportunities, while fostering open and ongoing…
Added 1 min ago
HR
Registered Practical Nurse - Haemodialysis Church
Humber River Health
Toronto, ON · Greater Toronto, ON
- Other
At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability…
Added 1 min ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · East Village, Calgary, AB
- Part-time
…dedicated, and mature individuals interested in joining our team. Join us and become an important part of a company where the sky is the limit.Address: Unit 101 624 8 Avenue SE East…
Added 1 min ago
MI
Director of Product
Method Integration Inc.
Remote, Canada
- Full-time
- Remote
Reporting to the CEO, lead a lean product team and own its budget, scaling output through AI agents and automation before adding headcount.
Added 1 min ago
X
Engineering Manager- Payments Platform
Xero
Remote, Canada
- Full-time
- Remote
…take on their next opportunity. As Engineering Manager, you'll lead the Payments Platform engineering team in Vancouver as it takes on early-stage initiatives that power money movement…
Added 1 min ago
YO
Personal Trainer
YMCA of Northern Alberta
Edmonton, AB
- Part-time
Lead safe, effective individual and group sessions focused on client goals and abilities.
Added 1 min ago
TM
Winter Warming Program Assistant
The Mustard SEED Society
Edmonton, AB
- Full-time
Lead participants and volunteers involved in the programs;
Added 1 min ago
TM
Winter Warming Lead (EDM)
The Mustard SEED Society
Edmonton, AB
- Part-time
Reporting to the Site Lead, the Winter Warming Lead is responsible for leading the team of staff and volunteers in maintaining a safe, warm, and welcoming environment where staff, guests,…
Added 1 min ago
CH
Operations Supervisor
CBI Home Health
Brandon, MB
- Full-time
Assist in training and onboarding of direct care providers (and Team Lead in some regions) in collaboration with Clinical and Operations Managers as appropriate
Added 1 min ago
G
Senior Municipal Engineer, Utilities
GFT
Mississauga, ON · Toronto, ON
- Full-time
Working on the transportation team at GFT offers the opportunity to engage in transformative projects that enhance transportation infrastructure and improve community connectivity. Whether…
Added 1 min ago
N
Product Director, Mobile | Directeur ou directrice de produit, Mobile
NBCUniversal
Montreal, QC
- Full-time
NBCUniversal is seeking a Product Director, Mobile to lead the vision, strategy, and direction of our mobile product experience. This role will work across product, design, technology,…
Added 1 min ago
HH
Pharmacist - Drug Use Evaluation
Halton Healthcare
Oakville, ON
- Full-time
Design, lead, and evaluate DUE initiatives to assess the appropriateness, effectiveness, and safety of medication therapy.
Added 1 min ago
CB
Supervisor, Branch Warehouse
Cornerstone Building Brands
Edmonton, AB
- Full-time
Lead, schedule, and direct warehouse associates.
Added 16 mins ago
CP
Senior Technical Designer
CD PROJEKT RED
Canada
- Full-time
…share behind-the-scenes insights and stories direct from our team…
Added 16 mins ago
Responsable de projets sénior - Expériences Fever Originals
FeverUp
Montreal, QC
As a Senior Project Manager, you will lead the development and execution of Fever Originals experiences across Canada by working across global and local teams. You will help shape which…

Burberry

Service Lead | Fixed-Term Contract

Toronto, ON, Canada

$25 to $26 CAD / hour · Contract

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Job details

Pay: $25 to $26 CAD / hour
Job type: Contract
Apply by: Nov 26, 2026
Experience: 1-2 years previous supervisory or management experience in retail sales.
Posting language: English
Posted: Oct 27, 2026

Original job description

Job description:

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Daily floor supervision of sales team ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.

RESPONSIBILITIES

Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is memorable.
Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team
Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
Lead by example by delivering the Burberry Experience to customers when necessary.
Partner with GM, SM and S&P to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
Partner with store management to set goal expectations. Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans.
Resolve difficult customer issues and escalate to management when necessary.
In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
Additional duties as required.

PERSONAL PROFILE

Advanced knowledge of POS system.
Previous experience with Apple mobile devices and comfortable with the use of digital tools.
1-2 years previous supervisory or management experience in retail sales.

MEASURES OF SUCCESS

Monthly Burberry Experience evaluation score
Managing performance improvement and development of associates
Improvement in every KPI within the retail scorecard

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Expected base salary for the role will generally be between $25.00 and $26.00 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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More about this job

Responsibilities

Supervise and coach the sales team on the floor to deliver excellent customer experiences, improve selling skills, and achieve sales goals and KPIs. Manage customer flow and service issues, support employee development and training, and help oversee store operations, including opening and closing procedures.

Requirements

Requires 1–2 years of supervisory or management experience in retail sales, advanced knowledge of POS systems, and familiarity with Apple mobile devices and digital tools. No education requirement is specified.

Skills

Retail Sales Supervision
Customer Service
Sales Coaching
Team Leadership
Sales Performance Management
KPI Management
Customer Flow Management
Conflict Resolution
Employee Development
Point-Of-Sale Systems
Apple Mobile Devices
Digital Tools
Store Operations
Cash Handling
Performance Reviews

Benefits

Commission Earnings
Discretionary Bonuses
Short- And Long-Term Incentive Packages
Company-Sponsored Benefit Programs

Visa sponsorship

Not detected in the job text

Keywords

Retail Sales
Luxury Retail
Customer Experience
Burberry Experience
Sales Goals
Key Performance Indicators
Sales Associates
Floor Supervision
Customer Flow
Performance Coaching
Employee Development Plans
Performance Reviews
Point-Of-Sale System
Apple Mobile Devices
Digital Tools
Promotional Discounts
Employee Sales
Store Operations
Opening And Closing Procedures
Retail Scorecard

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