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Added 9 mins ago
Lot Attendant
Driving Force Group of Companies Recruitment Team
Prince George, BC
We are currently looking for a Temporary Full-Time Lot Attendant - 10 Month Contract to join our Sales team at Driving Force Fleet Solutions in our Prince George location.
Added 9 mins ago
DT
Assistant Manager I
Dollar Tree Stores
Edmonton, AB
- Part-time
Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company…
Added 9 mins ago
AI
Event Sales Associate
Azazie, Inc.
Toronto, ON
- $22 to $28 CAD / hour
- Part-time
This job description is not an employment contract. It is intended to describe the general content of and requirements for the performance of this job. Duties, responsibilities, and…
Added 9 mins ago
BG
Représentant·e des ventes - Équipement de construction compact | Territory Manager - Compact Construction Equipment
Brandt Group of Companies
Trois-Rivières, QC
- Full-time
…réalisation des objectifs de vente pour accroître les revenus et la part de…
Added 9 mins ago
P&
Operations Intern
Parrish & Heimbecker, Limited
Lyalta, AB
- Full-time
Employment Type: Full Time, Contract (May - August)
Added 39 mins ago
B
Customer Service Representative
BMO
Toronto, ON
- Part-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 39 mins ago
B
Credit Analyst, Commercial Banking
BMO
Vancouver, BC · FBT
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 39 mins ago
A
Gestionnaire de Contrats de vente / Sales Contracts Manager
Airbus
Mirabel, QC · Montreal, QC
- Full-time
Added 39 mins ago
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Crop Inputs Operations Intern
Parrish & Heimbecker, Limited
St. Paul, AB
- Full-time
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Added 39 mins ago
P&
Operations Intern
Parrish & Heimbecker, Limited
North Battleford, SK
- Full-time
Employment Type: Full Time, Contract (May - August)
Added 54 mins ago
Sales Associate
Rogers Communications
Oakville, ON
…commitment to doing what’s right for our customers needs, every…
Added 1 hour ago
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Buyer - Team Sports
Avery Dennison
Toronto, ON
- Full-time
…key connective tissue between internal departments - such as Sales, Finance, and Production - to ensure procurement strategies align with broader business goals. In this role, the Buyer…
Added 1 hour ago
AD
Buyer - Team Sports
Avery Dennison
Toronto, ON
- $54,075 to $70,000 CAD / year
- Full-time
…key connective tissue between internal departments - such as Sales, Finance, and Production - to ensure procurement strategies align with broader business goals. In this role, the Buyer…
Added 1 hour ago
AD
Buyer - Team Sports
Avery Dennison
Toronto, ON
- $54,075 to $70,000 CAD / year
- Full-time
…key connective tissue between internal departments - such as Sales, Finance, and Production - to ensure procurement strategies align with broader business goals. In this role, the Buyer…
Added 1 hour ago
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Buyer
Samuel, Son & Co.
Cambridge, ON
- Full-time
- Coordinating with sales group on contractual business and corresponding inventory levels.
Added 1 hour ago
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Customer Success Manager (Budget)
Euna Solutions
ON · Oakville, Ontario
- Full-time
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Added 1 hour ago
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Customer Service Representative
BMO
Ingersoll, ON
- Part-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 hour ago
DB
Account Manager
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Saskatoon, SK
- Full-time
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Added 1 hour ago
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Regional Vice President, Personal Banking, Toronto East & Pickering
BMO
Toronto, ON
- Full-time
…Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their…
Added 1 hour ago
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Financial Planner
BMO
Williams Lake, BC
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 hour ago
DB
Account Manager
Doman Building Materials Group Ltd
Saskatoon, SK
- Full-time
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Added 1 hour ago
Radio Traffic Coordinator - 6 & 12 Month Contract
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Toronto, ON
Please note that we are currently hiring two Full-Time Temporary Traffic Coordinators, with one 6-month contract and one 12-month contract available.***
Added 1 hour ago
B
Director, Institutional ETF & Solutions Distribution, GAM
BMO
Calgary, AB · Toronto, ON · FCP
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 2 hours ago
I
Customer Success Specialist
Interface
Belleville, ON
- Full-time
…including knowledge of product offerings, inventory controls, contract review and administration, and other departmental…
Added 2 hours ago
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Community Residential Manager
Boardwalk
Regina, SK
- Full-time
…people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous…

Burberry

Service Lead | Fixed-Term Contract

Toronto, ON, Canada
Yorkdale Mall, ON, Canada

Expected base salary for the role will generally be between $25.00 and $26.00 per hour at the commencement of employment.

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Job details

Pay: Expected base salary for the role will generally be between $25.00 and $26.00 per hour at the commencement of employment.
Experience: 1-2 years previous supervisory or management experience in retail sales.
Posting language: English
Posted: Oct 27, 2026

Original job description

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Daily floor supervision of sales team ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.

RESPONSIBILITIES

Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is memorable.
Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team
Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
Lead by example by delivering the Burberry Experience to customers when necessary.
Partner with GM, SM and S&P to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
Partner with store management to set goal expectations. Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans.
Resolve difficult customer issues and escalate to management when necessary.
In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
Additional duties as required.

PERSONAL PROFILE

Advanced knowledge of POS system.
Previous experience with Apple mobile devices and comfortable with the use of digital tools.
1-2 years previous supervisory or management experience in retail sales.

MEASURES OF SUCCESS

Monthly Burberry Experience evaluation score
Managing performance improvement and development of associates
Improvement in every KPI within the retail scorecard

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Expected base salary for the role will generally be between $25.00 and $26.00 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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More about this job

Responsibilities

The Service Lead is responsible for daily floor supervision of the sales team to ensure high-quality customer experiences and the attainment of sales goals. They provide real-time performance coaching, manage customer flow, and assist with store operations including opening and closing procedures.

Requirements

Candidates must have 1-2 years of previous supervisory or management experience in retail sales. Proficiency with POS systems and Apple mobile devices is required.

Skills

Retail sales
Team leadership
Performance coaching
Customer service
POS system
Digital tools
Sales goal attainment
Conflict resolution
Staff development
Inventory management
Store operations
Communication
Training
Merchandising

Benefits

Commission earnings
Discretionary bonuses
Short and long-term incentive packages
Company-sponsored benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales
Supervision
Customer Experience
KPI
POS
Coaching
Luxury
Management
Digital Experience
Performance Review
Team Leadership
Operations
Merchandise
Fixed-Term Contract

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