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Added 6 mins ago
P&
Production Supervisor
Parrish & Heimbecker, Limited
AB · Springbrook, AB
- Full-time
We are seeking a Production Supervisor to join our P&H Milling team. This role is responsible for coordinating and scheduling production within the facility to ensure that the manufacturing…
Added 6 mins ago
SA
Tim Hortons Cashier - Victoria Airport
SSP America
Sidney, BC
- Full-time
Comprehensive Benefits for Full-Time employees
Added 21 mins ago
D
Utility Janitor - Bus Driver
Dexterra
Moosonee, ON
- $20 to $22 CAD / hour
- Full-time
…across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer…
Added 36 mins ago
R|
Research Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Status: Temporary, full time (35-hour workweek)
Added 36 mins ago
P&
Mill Supervisor
Parrish & Heimbecker, Limited
Hamilton, ON
- Full-time
We are seeking a Mill Supervisor to join our P&H Milling team. This role is responsible for milling related activities, ensuring that the tasks are properly executed as per company’s…
Added 36 mins ago
S
Combined Laboratory X-Ray Technologist CLXT
Sanya’k̓ula
Whistler, BC
- Full-time
…Department: Multi functional Lab Core Lab Job Type: Regular, Full Time Start Date of Employment: 14-Dec-2026 Posting Date: 27-Oct-2026 Work Days: various Hours of Work:…
Added 36 mins ago
MT
Clinical Manager, Youth Mental Health
MediFlex Talent Solutions
Belleville, ON
- Full-time
$78,000 to $99,000 | Permanent, full time | Defined pension, 4% matched
Added 36 mins ago
GW
Legal Administrative Assistant - Intellectual Property
Gowling WLG
Montreal, QC
- Full-time
…everyone is empowered to do their best work and reach their full potential. Our culture is grounded in our shared values: Raise the Bar, Embrace Differences, and Thrive Together. These…
Added 36 mins ago
Executive Receptionist
State Window Corporation
Vaughan, ON
…committed to becoming North America’s most sought-after provider of full envelope façade solutions. Our innovative product line includes high-performance glass window walls, Uni-Wall…
Added 36 mins ago
GMR - Snowshoe Guide (Winter 2026/27)
Northland Properties
North Vancouver, BC
Full-time, year-round positions are also eligible for these:
Added 36 mins ago
GMR - Mountain Educator (Winter 2026/27)
Northland Properties
North Vancouver, BC
Full-time, year-round positions are also eligible for these:
Added 51 mins ago
FA
Supervisor, Departure Control Systems
Flair Airlines
Toronto, ON
- Full-time
This is a full-time, on-site position that is based at our Toronto (YYZ) office.
Added 51 mins ago
SI
Supervisor
SNDL Inc.
Canmore, AB · Value Buds Canmore Road (Renewal)
- Full-time
Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation.
Added 51 mins ago
C
Food Service Supervisor, Full Time
Cook
Milton, ON
- Full-time
Ensure strict compliance with Compass’ Quality Assurance and Health and Safety Program, Occupational Health and Safety Act and WHMIS regulations.
Added 1 hour ago
SH
Room Attendant | Part-time | Anndore House
Silver Hotel Group
Toronto, ON
- Part-time
…of the friendliest cities on the planet in the neighbourhood full of positive energy and parks, all types of fitness, galleries, theatre, live music, unique boutiques and…
Added 1 hour ago
SH
Assistant Food & Beverage Manager | Full-time | Constantine
Silver Hotel Group
Toronto, ON
- Full-time
3-5 years of previous food and beverage experience at a supervisor or assistant manager level, preferably in a full-service hotel environment
Added 1 hour ago
MN
Citizen Support Worker
Métis Nation-Saskatchewan
Beauval, SK
- Part-time
ACCOUNTABLE TO: Ma Faamii Operations Supervisor
Added 1 hour ago
TS
Site Superintendent
TalentSphere Staffing Solutions
Fort Mcpherson, NT
- Full-time
Execute the quality management program proactively to minimize deficiencies.
Added 1 hour ago
CC
Site Services Operator 4
Cameco Corporation
Rabbit Lake, SK
- Full-time
Reporting to the Site Services Supervisor, you will perform general labour duties and operate a variety of mobile equipment to support the safe and effective maintenance of site facilities,…
Added 1 hour ago
TS
Site Superintendent
TalentSphere Staffing Solutions
Whitehorse, YT
- Full-time
Execute the quality management program proactively to minimize deficiencies.
Added 1 hour ago
TS
Site Superintendent
TalentSphere Staffing Solutions
BC · Squamish-Lillooet A, BC
- Full-time
Execute the quality management program proactively to minimize deficiencies.
Added 1 hour ago
NP
Coordinator, Maintenance & Projects
Niagara Parks Commission
Niagara Falls, ON
- Full-time
As a working Supervisor and under the general supervision of the Director, Capital Works and within established policies, procedures and guidelines the Coordinator, Maintenance and Projects…
Added 1 hour ago
SH
Room Attendant | Full-time | Anndore House
Silver Hotel Group
Toronto, ON
- Full-time
…of the friendliest cities on the planet in the neighbourhood full of positive energy and parks, all types of fitness, galleries, theatre, live music, unique boutiques and…
Added 1 hour ago
DU
Millwright Machinist
Dalhousie University
Halifax, NS
- Full-time
Reporting to the Trade Supervisor and/or Manager, the incumbent is responsible for the installation, removal, repair and preventive maintenance of rotating equipment on the University…
Added 1 hour ago
RH
Community Disability Worker, Full Time Day Hours - Sherwood Park
Robin Hood Association
Sherwood Park, AB
- $17.44 to $21.56 CAD / hour
- Full-time
Community Disability Worker - Sherwood Park Adult Services Day Program.

Burberry

Service Lead | Fixed-Term Contract

Toronto, ON, Canada
Yorkdale Mall, ON, Canada

Expected base salary for the role will generally be between $25.00 and $26.00 per hour at the commencement of employment.

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Job details

Pay: Expected base salary for the role will generally be between $25.00 and $26.00 per hour at the commencement of employment.
Experience: 1-2 years previous supervisory or management experience in retail sales.
Posting language: English
Posted: Oct 27, 2026

Original job description

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Daily floor supervision of sales team ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.

RESPONSIBILITIES

Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is memorable.
Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team
Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
Lead by example by delivering the Burberry Experience to customers when necessary.
Partner with GM, SM and S&P to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
Partner with store management to set goal expectations. Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans.
Resolve difficult customer issues and escalate to management when necessary.
In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
Additional duties as required.

PERSONAL PROFILE

Advanced knowledge of POS system.
Previous experience with Apple mobile devices and comfortable with the use of digital tools.
1-2 years previous supervisory or management experience in retail sales.

MEASURES OF SUCCESS

Monthly Burberry Experience evaluation score
Managing performance improvement and development of associates
Improvement in every KPI within the retail scorecard

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Expected base salary for the role will generally be between $25.00 and $26.00 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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More about this job

Responsibilities

The Service Lead is responsible for daily floor supervision of the sales team to ensure high-quality customer experiences and the attainment of sales goals. They provide real-time performance coaching, manage customer flow, and assist with store operations including opening and closing procedures.

Requirements

Candidates must have 1-2 years of previous supervisory or management experience in retail sales. Proficiency with POS systems and Apple mobile devices is required.

Skills

Retail sales
Team leadership
Performance coaching
Customer service
POS system
Digital tools
Sales goal attainment
Conflict resolution
Staff development
Inventory management
Store operations
Communication
Training
Merchandising

Benefits

Commission earnings
Discretionary bonuses
Short and long-term incentive packages
Company-sponsored benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales
Supervision
Customer Experience
KPI
POS
Coaching
Luxury
Management
Digital Experience
Performance Review
Team Leadership
Operations
Merchandise
Fixed-Term Contract

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