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Added 11 mins ago
A
Store Assistant Manager
Ardene
Kitchener, ON
- Full-time
Minimum 1-year retail experience in a leadership role
Added 11 mins ago
A
Store Assistant Manager
Ardene
Waterloo, ON
- Full-time
Minimum 1-year retail experience in a leadership role
Added 11 mins ago
A
Third Key Holder
Ardene
London, ON
- Full-time
Want to be part of an amazing team? If you’re a friendly and energetic person with an interest in fashion retail - we want to hear from you.
Added 11 mins ago
A
Third Key Holder
Ardene
ON · Simcoe, ON
- Full-time
Want to be part of an amazing team? If you’re a friendly and energetic person with an interest in fashion retail - we want to hear from you.
Added 11 mins ago
A
Store Assistant Manager
Ardene
ON · Simcoe, ON
- Full-time
Minimum 1-year retail experience in a leadership role
Added 11 mins ago
SD
Pharmacist, Hourly Part Time Evening
Shoppers Drug Mart
Markham, ON
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 11 mins ago
CC
Retail Shift Leader
Canna Cabana
Banff, AB
- Full-time
Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
Added 11 mins ago
W
Senior Manager, Program Management
Walmart
Mississauga, ON
- Full-time
The Senior Manager, Program Management will lead the strategy, performance management, and continuous improvement of eCommerce customer experience, with a primary focus on Net Promoter…
Added 11 mins ago
LC
Department Manager, HMR
Loblaw Companies Limited
Truro, NS
- Full-time
Previous retail management experience, preferably in a departmental or specialty store setting
Added 11 mins ago
LC
HMR Assistant Department Manager Full Time Day
Loblaw Companies Limited
Windsor, NS
- Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…
Added 11 mins ago
LC
Bakery Department Manager
Loblaw Companies Limited
Halifax, NS
- Full-time
Previous retail management experience, preferably in a departmental or specialty store setting
Added 11 mins ago
TT
Assistant Store Manager Marshalls York Major Village
The TJX Companies, Inc.
Vaughan, ON
- Full-time
Minimum of 2 years of retail leadership experience as an Assistant or Store Manager.
Added 11 mins ago
PC
Retail Inventory Specialist
Pursuit Collection
Canmore, AB · CAN - Canmore Office (Operations)
- Full-time
…location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all…
Added 11 mins ago
PC
Retail Buyer
Pursuit Collection
Banff, AB · Canmore, AB · CAN - Banff Office (Operations)
- Full-time
…location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all…
Added 11 mins ago
Area Manager II, YOW3
Amazon
Ottawa, ON
- Experience in one or more of the following industries: shipping/logistics distribution centers, manufacturing environments, hospitality, healthcare, retail, and customer-facing /…
Added 11 mins ago
Area Manager II, YOW3
Amazon
Ottawa, ON
- Experience in one or more of the following industries: shipping/logistics distribution centers, manufacturing environments, hospitality, healthcare, retail, and customer-facing /…
Added 11 mins ago
Area Manager II, YYZ7
Amazon
Caledon, ON
- Experience in one or more of the following industries: shipping/logistics distribution centers, manufacturing environments, hospitality, healthcare, retail, and customer-facing /…
Added 11 mins ago
Area Manager II
Amazon
Ottawa, ON
- Experience in one or more of the following industries: shipping/logistics distribution centers, manufacturing environments, hospitality, healthcare, retail, and customer-facing /…
Added 11 mins ago
IB
Customer Operations Leader- Store Experience
Indigo Books & Music
Langley (City), BC · Langley, British Columbia
- $18.85 to $23.55 CAD / hour
- Full-time
Lead execution of payment experience, including maintenance of cash office and payment desk
Added 11 mins ago
PV
Category Manager - Hardlines
Pet Valu
Markham, ON
- Full-time
7+ years of progressive experience in Category Management, Merchandising, Purchasing, or Retail Buying.
Added 11 mins ago
VC
The North Face: Seasonal Sales Associate (Late Shift) - McArthur Glen Designer Center
VF Corporation
Richmond, BC
- $19.25 to $20.79 CAD / hour
- Part-time
…This role is ideal for someone who thrives in a fast-paced retail environment, enjoys connecting with people, and is passionate about delivering best-in-class customer experience. Let’s…
Added 11 mins ago
TN
The North Face: Seasonal Sales Associate (Late Shift) - McArthur Glen Designer Center
The North Face
Richmond, BC
- $19.25 to $20.79 CAD / hour
- Part-time
…This role is ideal for someone who thrives in a fast-paced retail environment, enjoys connecting with people, and is passionate about delivering best-in-class customer experience. Let’s…
Added 26 mins ago
A
Third Key Holder Visual
Ardene
Ottawa, ON
- Full-time
Want to be part of an amazing team? If you’re a creative, friendly and energetic person with an interest in fashion retail - we want to hear from you.
Added 26 mins ago
A
Third Key Holder Visual
Ardene
Ottawa, ON · Kanata, ON
- Full-time
Want to be part of an amazing team? If you’re a creative, friendly and energetic person with an interest in fashion retail - we want to hear from you.
Added 26 mins ago
A
Third Key Holder
Ardene
Ottawa, ON · Kanata, ON
- Full-time
Want to be part of an amazing team? If you’re a friendly and energetic person with an interest in fashion retail - we want to hear from you.

Burberry

Service Lead | Fixed-Term Contract

Toronto, ON, Canada
Yorkdale Mall, ON, Canada

Expected base salary for the role will generally be between $25.00 and $26.00 per hour at the commencement of employment.

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Job details

Pay: Expected base salary for the role will generally be between $25.00 and $26.00 per hour at the commencement of employment.
Experience: 1-2 years previous supervisory or management experience in retail sales.
Posting language: English
Posted: Oct 27, 2026

Original job description

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

Daily floor supervision of sales team ensuring great customer experiences and thereby driving sales goal attainment and providing real-time performance coaching to drive the overall Burberry Experience.

RESPONSIBILITIES

Supervise, assist and motivate sales associates to consistently deliver high-value experiences on the selling floor to every client; act as a “quality control” supervisor ensuring that every interaction with a customer is memorable.
Partner with associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
Lead a high performing customer facing and service orientated team. Coach and provide feedback to the team as necessary to ensure all customers serviced in the store are given the full Burberry Experience in line with brand strategies.
Manage the customer flow to ensure the best possible service and that no client is left unattended. Set the pace and standard to deliver excellent service to customers
Drive partnership on the selling floor between sales associates, specialists, stock associates and operations team
Coach “in the moment” and after every transaction and client interaction, reach out to associates to talk through the successes and opportunities and ensure proper follow-through on follow up actions.
Develop and retain talented employees, by recognising and rewarding performance through monthly development plans and annual performance reviews.
Lead by example by delivering the Burberry Experience to customers when necessary.
Partner with GM, SM and S&P to take ownership of Burberry Experience training within the store. Use morning and weekly meetings to constantly reinforce key elements of the Burberry Experience through role-play, providing tips and talking through difficulties of individual associates.
Partner with store management to set goal expectations. Deliver formal performance feedback in partnership with store management through monthly Burberry Experience Development Plans.
Resolve difficult customer issues and escalate to management when necessary.
In absence of store management, responsible for processing post-void transactions, authorising promotional discounts and employee sales
Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.
Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to next level.
Possess a thorough understanding of company policies and procedures and consistently follow and enforce company guidelines on operations.
Assist with the opening and closing of store which includes securing doors, windows and merchandise, successful alarming of store and POS procedures
Additional duties as required.

PERSONAL PROFILE

Advanced knowledge of POS system.
Previous experience with Apple mobile devices and comfortable with the use of digital tools.
1-2 years previous supervisory or management experience in retail sales.

MEASURES OF SUCCESS

Monthly Burberry Experience evaluation score
Managing performance improvement and development of associates
Improvement in every KPI within the retail scorecard

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Expected base salary for the role will generally be between $25.00 and $26.00 per hour at the commencement of employment. However, base salary if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.

This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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More about this job

Responsibilities

The Service Lead is responsible for daily floor supervision of the sales team to ensure high-quality customer experiences and the attainment of sales goals. They provide real-time performance coaching, manage customer flow, and assist with store operations including opening and closing procedures.

Requirements

Candidates must have 1-2 years of previous supervisory or management experience in retail sales. Proficiency with POS systems and Apple mobile devices is required.

Skills

Retail sales
Team leadership
Performance coaching
Customer service
POS system
Digital tools
Sales goal attainment
Conflict resolution
Staff development
Inventory management
Store operations
Communication
Training
Merchandising

Benefits

Commission earnings
Discretionary bonuses
Short and long-term incentive packages
Company-sponsored benefit programs

Visa sponsorship

Not detected in the job text

Keywords

Retail
Sales
Supervision
Customer Experience
KPI
POS
Coaching
Luxury
Management
Digital Experience
Performance Review
Team Leadership
Operations
Merchandise
Fixed-Term Contract

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