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Bureau Veritas | Marine & Offshore

CUSTOMER SERVICE ASSISTANT

  • AB, Canada
  • Edmonton, AB, Canada

Full-time

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Job details

Job type
Full-time
Apply by
Posting language
English
Posted

Original job description

Customer Service Assistant

Location:

Edmonton, Alberta, CA

Type of contract: Permanent

Posting date: Oct 30, 2026

Job offer reference: 216607



    • Key Accountability/Responsibilities

    • Billing & Client Management: Process invoicing, manage credits, handle cancellations, and coordinate deadline/request changes
    • Quality Control: Review file entry data to ensure accuracy
    • Operational Support: Provide receptionist coverage, back up Project Managers, assist with client meetings/troubleshooting, and support other departments as needed
    • Team Development: Train new staff, participate in cross-training, and support overall Customer Service team success
    • Education & Experience: University degree, college diploma, or equivalent work experience; demonstrated success in Customer Service or Lab Operations
    • Technical Skills: Computer proficiency (Microsoft Word, Excel, Outlook); basic chemistry knowledge is an asset
    • Communication & Collaboration: Strong verbal and written communication skills (French is an asset); ability to work effectively with lab operations, managers, and team members
    • Professional Attributes: Organized, detail-oriented, independent yet collaborative; responsible, dedicated, positive, motivated; represents Bureau Veritas values at all times
    • Core Competencies: Excellent time management, multi-tasking, and priority-setting abilities


    • READY TO LEAVE YOUR MARK IN A SMARTER SOCIETY?



    • Key Accountability/Responsibilities

    • Billing & Client Management: Process invoicing, manage credits, handle cancellations, and coordinate deadline/request changes
    • Quality Control: Review file entry data to ensure accuracy
    • Operational Support: Provide receptionist coverage, back up Project Managers, assist with client meetings/troubleshooting, and support other departments as needed
    • Team Development: Train new staff, participate in cross-training, and support overall Customer Service team success
    • Education & Experience: University degree, college diploma, or equivalent work experience; demonstrated success in Customer Service or Lab Operations
    • Technical Skills: Computer proficiency (Microsoft Word, Excel, Outlook); basic chemistry knowledge is an asset
    • Communication & Collaboration: Strong verbal and written communication skills (French is an asset); ability to work effectively with lab operations, managers, and team members
    • Professional Attributes: Organized, detail-oriented, independent yet collaborative; responsible, dedicated, positive, motivated; represents Bureau Veritas values at all times
    • Core Competencies: Excellent time management, multi-tasking, and priority-setting abilities


    • Key Accountability/Responsibilities

    • Billing & Client Management: Process invoicing, manage credits, handle cancellations, and coordinate deadline/request changes
    • Quality Control: Review file entry data to ensure accuracy
    • Operational Support: Provide receptionist coverage, back up Project Managers, assist with client meetings/troubleshooting, and support other departments as needed
    • Team Development: Train new staff, participate in cross-training, and support overall Customer Service team success
    • Education & Experience: University degree, college diploma, or equivalent work experience; demonstrated success in Customer Service or Lab Operations
    • Technical Skills: Computer proficiency (Microsoft Word, Excel, Outlook); basic chemistry knowledge is an asset
    • Communication & Collaboration: Strong verbal and written communication skills (French is an asset); ability to work effectively with lab operations, managers, and team members
    • Professional Attributes: Organized, detail-oriented, independent yet collaborative; responsible, dedicated, positive, motivated; represents Bureau Veritas values at all times
    • Core Competencies: Excellent time management, multi-tasking, and priority-setting abilities
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    More about this job

    Responsibilities

    Process invoices, credits, cancellations, and client-request changes, while reviewing file-entry data for accuracy. Provide receptionist and project manager support, assist clients and other departments, and contribute to staff training and team development.

    Requirements

    A university degree, college diploma, or equivalent work experience is required, along with demonstrated success in customer service or lab operations. Candidates should be proficient with Microsoft Word, Excel, and Outlook, communicate effectively, and be organized, detail-oriented, collaborative, and skilled at managing priorities; basic chemistry knowledge and French are assets.

    Skills

    • Customer Service
    • Invoicing
    • Credit Management
    • Cancellation Processing
    • Data Accuracy
    • Receptionist Support
    • Project Manager Support
    • Client Meeting Support
    • Troubleshooting
    • Staff Training
    • Cross-Training
    • Microsoft Word
    • Microsoft Excel
    • Microsoft Outlook
    • Written Communication
    • Time Management

    Visa sponsorship

    Not detected in the job text

    Categories

    • Customer Service & Support
    • Administrative
    • Logistics

    Keywords

    • Customer Service
    • Lab Operations
    • Billing
    • Invoicing
    • Credit Management
    • Cancellations
    • Client Management
    • File Entry
    • Quality Control
    • Receptionist Coverage
    • Project Management Support
    • Client Meetings
    • Troubleshooting
    • Staff Training
    • Cross-Training
    • Microsoft Word
    • Microsoft Excel
    • Microsoft Outlook
    • Basic Chemistry
    • Written Communication
    • Verbal Communication
    • Time Management
    • Multitasking
    • Priority Setting
    • Transportation
    • Logistics
    • Supply Chain

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