IVR Test Lead – Conversational AI
- Toronto, ON, Canada
- Greater Toronto Area, Canada, Canada
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Original job description
Job Title: IVR Test Lead – Conversational AI
Location: Toronto, Canada (Hybrid)
Contract:12 Months plus
Experience: 5+ Years
Job Summary:
We are looking for an experienced IVR Test Lead to lead end-to-end testing of Interactive Voice Response (IVR), contact center, and Conversational AI solutions.
Mandatory Skills:
- 5+ years of software testing experience, including 3+ years in IVR/Contact Center testing.
- Strong experience in IVR functional, regression, UAT, and end-to-end testing.
- Hands-on experience with Google Dialogflow CX, Google GECX, or similar platforms.
- Experience with IVR test automation tools such as Cyara Velocity, Botium, or equivalent tools.
- Experience leading test activities, managing defects, and coordinating with stakeholders.
Good to Have:
- Knowledge of SIP, ANI, DNIS, CTI, call routing, and call transfers.
- API testing, data stubbing, test data management, and backend validation.
- Experience testing Conversational AI, voice bots, and chatbots.
More about this job
Responsibilities
Lead end-to-end testing for IVR, contact center, and Conversational AI solutions, including functional, regression, user acceptance, and end-to-end testing. Manage test activities and defects, and coordinate testing with stakeholders.
Requirements
Requires at least five years of software testing experience, including three or more years in IVR or contact center testing. Candidates should have hands-on experience with Dialogflow CX, Google GECX, or similar platforms, and IVR automation tools such as Cyara Velocity or Botium; knowledge of telephony concepts, APIs, and voice or chatbots is an advantage.
Skills
- Software Testing
- IVR Testing
- Contact Center Testing
- Functional Testing
- Regression Testing
- User Acceptance Testing
- End-to-End Testing
- Google Dialogflow CX
- Google GECX
- Test Automation
- Cyara Velocity
- Botium
- Defect Management
- Stakeholder Coordination
- Conversational AI
- API Testing
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Management & Leadership
- Customer Service & Support
Keywords
- IVR
- Interactive Voice Response
- Contact Center
- Conversational AI
- Software Testing
- Functional Testing
- Regression Testing
- User Acceptance Testing
- End-to-End Testing
- Google Dialogflow CX
- Google GECX
- Cyara Velocity
- Botium
- Test Automation
- Defect Management
- Stakeholder Coordination
- SIP
- ANI
- DNIS
- CTI
- Call Routing
- Call Transfers
- API Testing
- Data Stubbing
- Test Data Management
- Backend Validation
- Voice Bots
- Chatbots