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Added 5 mins ago
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Director, Global Trade Credit
Nutrien
Calgary, AB
- Full-time
Lead automation and analytics initiatives that reduce manual effort, improve visibility, strengthen controls, and support faster, more consistent decision-making
Added 5 mins ago
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Manager, Sales Enablement
SysAid
Toronto, ON
- Full-time
Lead launch readiness for new products, pricing and positioning, so the field is ready on day one rather than weeks later.
Added 5 mins ago
XI
Senior Engineering Manager
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Markham, ON
- Full-time
Test automation: Playwright, Selenium, Cucumber
Added 1 hour ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 2 hours ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
Lead client interviews with developers, technical leads, project managers, and business owners, asking clear follow-up questions to gather complete and accurate technical information.
Added 4 hours ago
EA Sports FC - Associate Quality Designer - FC Quality Verification
Electronic Arts
Vancouver, BC
Lead test case design and execution to identify issues and verify product readiness.
Added 7 hours ago
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Senior Security Platform Developer, Security Automation (Python, Splunk SOAR)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
In Splunk SOAR, the successful candidate will design, develop, test and maintain complex automation solutions and playbooks using Python, integrating security platforms, APIs and enterprise…
Added 7 hours ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 8 hours ago
AC
Analyste D'affaires Principal - Finance
Aston Carter
Montreal, QC
- $95 to $115 CAD / hour
- Contract
Diriger les activités de test et d'assurance qualité, y compris la planification des tests, les tests d'acceptation par les utilisateurs et la validation des résultats financiers.
Added 9 hours ago
T
Software Engineer II (Salesforce Loyalty Management Developer)
TD
Toronto, ON
- Full-time
Executes on Engineering strategy as it relates to the introduction of tools and the automation of build, test, release and configures activities across Application, Platform and…
Added 10 hours ago
C
Sr. Manager, Email and Distributed Marketing
CIBC
Toronto, ON
- Full-time
Journey & Automation – Lead campaign workflow setup and ongoing operational support through Journey Builder and Automation Studio to help deliver timely, targeted communications.
Added 10 hours ago
Director - Mobile Engineering, Wealth Technology
Scotiabank
Toronto, ON
Drive comprehensive quality engineering and test automation, including unit, integration, functional, accessibility, performance and regression testing, to improve release confidence and…
Added 10 hours ago
LI
Solutions Designer
Lotus IT Solutions
Toronto, ON
- Contract
…Division on a full-time onsite engagement. In this role, you will lead the design of hosting technology solutions aligned with client service specifications, standards, and best practices.…
Added 10 hours ago
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RQ11740 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior DevOps/Cloud Engineer with extensive experience in Microsoft Azure, CI/CD pipelines, deployment automation, infrastructure as code, cloud operations, and enterprise…
Added 10 hours ago
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RQ11740 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior DevOps/Cloud Engineer with extensive experience in Microsoft Azure, CI/CD pipelines, deployment automation, infrastructure as code, cloud operations, and enterprise…
Added 10 hours ago
SM
RQ11740 – DevOps/Cloud Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior DevOps/Cloud Engineer with extensive experience in Microsoft Azure, CI/CD pipelines, deployment automation, infrastructure as code, cloud operations, and enterprise…
Added 10 hours ago
SM
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…database, and user acceptance testing, along with experience in test automation, defect management, requirements traceability, and quality reporting. The successful candidate will…
Added 10 hours ago
SM
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…database, and user acceptance testing, along with experience in test automation, defect management, requirements traceability, and quality reporting. The successful candidate will…
Added 10 hours ago
SM
RQ11742 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…database, and user acceptance testing, along with experience in test automation, defect management, requirements traceability, and quality reporting. The successful candidate will…
Added 10 hours ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…extensive experience in end-to-end testing, quality assurance, test automation, defect management, and release-readiness assessment for complex digital solutions and enterprise platforms.…
Added 10 hours ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…extensive experience in end-to-end testing, quality assurance, test automation, defect management, and release-readiness assessment for complex digital solutions and enterprise platforms.…
Added 10 hours ago
SM
RQ11743 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…extensive experience in end-to-end testing, quality assurance, test automation, defect management, and release-readiness assessment for complex digital solutions and enterprise platforms.…
Added 10 hours ago
MC
Head of Growth Marketing- Paid Acquisition & High-Ticket Funnels
MM Coaching Limited
Remote, Canada
- Remote
Scaling and budget doctrine. Lead quality end-to-end; stop teaching the algorithm to bring us men who can't afford the program. A CPM-reduction program. The call on whether and how to…
Added 11 hours ago
T
Engineer II
TD
Toronto, ON
- Full-time
Execute on Engineering strategy as it relates to the introduction of tools and the automation of build, test, release and configure activities across Application, Platform and Infrastructure
Added 11 hours ago
Q
Verification Engineer, Senior
Qualcomm
Toronto, ON
- Full-time
Understand design implementation and develop testbenches and test cases using SystemVerilog and UVM

BURGEON IT SERVICES

IVR Test Lead – Conversational AI

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Contract

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Job details

Job type: Contract
Apply by: Nov 24, 2026
Posting language: English
Posted: Oct 25, 2026

Original job description

Job Title: IVR Test Lead – Conversational AI

Location: Toronto, Canada (Hybrid)

Contract:12 Months plus

Experience: 5+ Years

Job Summary:

We are looking for an experienced IVR Test Lead to lead end-to-end testing of Interactive Voice Response (IVR), contact center, and Conversational AI solutions.

Mandatory Skills:

5+ years of software testing experience, including 3+ years in IVR/Contact Center testing.
Strong experience in IVR functional, regression, UAT, and end-to-end testing.
Hands-on experience with Google Dialogflow CX, Google GECX, or similar platforms.
Experience with IVR test automation tools such as Cyara Velocity, Botium, or equivalent tools.
Experience leading test activities, managing defects, and coordinating with stakeholders.

Good to Have:

Knowledge of SIP, ANI, DNIS, CTI, call routing, and call transfers.
API testing, data stubbing, test data management, and backend validation.
Experience testing Conversational AI, voice bots, and chatbots.

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More about this job

Responsibilities

Lead end-to-end testing for IVR, contact center, and Conversational AI solutions, including functional, regression, user acceptance, and end-to-end testing. Manage test activities and defects, and coordinate testing with stakeholders.

Requirements

Requires at least five years of software testing experience, including three or more years in IVR or contact center testing. Candidates should have hands-on experience with Dialogflow CX, Google GECX, or similar platforms, and IVR automation tools such as Cyara Velocity or Botium; knowledge of call routing, APIs, and voice or chatbots is an advantage.

Skills

IVR Testing
Contact Center Testing
Conversational AI Testing
Functional Testing
Regression Testing
User Acceptance Testing
End-to-End Testing
Google Dialogflow CX
Google GECX
Cyara Velocity
Botium
Test Automation
Defect Management
Stakeholder Coordination
API Testing
SIP

Visa sponsorship

Not detected in the job text

Keywords

Interactive Voice Response
IVR
Contact Center
Conversational AI
Google Dialogflow CX
Google GECX
Cyara Velocity
Botium
Test Automation
Functional Testing
Regression Testing
User Acceptance Testing
End-to-End Testing
Defect Management
Stakeholder Coordination
SIP
ANI
DNIS
CTI
Call Routing
Call Transfers
API Testing
Data Stubbing
Test Data Management
Backend Validation
Voice Bots
Chatbots

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