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Added 5 mins ago
Booking Clerk
Vancouver Coastal Health
Vancouver, BC
$28.74 CAD / hour
Part-time
…vision and values of the department across the Lower Mainland Integration (LMI) health authorities (Fraser Health Authority, Providence Health Care, Provincial Health Services Authority,…
Added 5 mins ago
Dedicated Support Engineer - Toronto
OpenAI
Canada
Full-time
…their most complex technical issues, including API failures, integration challenges, authentication errors, unexpected product behavior, performance degradation, and production…
Added 18 mins ago
Oracle EBS SCM CRM Domain Techno Functional Lead
LTM
ON · Ontario, Canada
$130,000 to $150,000 USD / year
Full-time
Oracle EBS SCM CRM Domain Lead TechnoFunctional
Added 18 mins ago
Director, Product Engineering
Maximus Canada
Canada
Full-time
…teams responsible for development, maintenance, modernization, integration, release management, operational support, and technology enablement across the Product…
Added 18 mins ago
AVEVA Enterprise SCADA Specialist
SGS
Regina, SK
$85,000 to $165,000 CAD / year
Full-time
You will contribute to system configuration, HMI development, and integration work on live client engagements from day one, supported by a structured technical pathway that develops you…
Added 18 mins ago
Shopify Practice Director
Jobgether
Canada
$130,000 to $185,000 USD / year
Full-time
As Shopify Practice Director, you will lead the technical vision, delivery excellence, and growth strategy for an enterprise Shopify Plus practice. You will oversee a global team of…
Added 18 mins ago
ServiceNow System Administrator
Infotek Consulting Inc.
Toronto, ON
$65 to $72 CAD / hour
Contract
Preferred Background: Strong ServiceNow administration experience, development experience, and preferably integration experience
Added 18 mins ago
ServiceNow Systems Administrator
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$55 to $65 CAD / hour
Contract
Provide technical and thought leadership in both system integration as well as application development, and promote best practices in these areas
Added 18 mins ago
AVEVA Enterprise SCADA Specialist
SGS
AB · Edmonton, AB
$85,000 to $165,000 CAD / year
Full-time
You will contribute to system configuration, HMI development, and integration work on live client engagements from day one, supported by a structured technical pathway that develops you…
Added 18 mins ago
Le ou la Représentant(e) des ventes internes bilingue/Bilingual Inside Sales Representative
SAMSON Controls Inc. Canada
Laval, QC
$60,000 to $70,000 CAD / year
Full-time
…This includes occasional face-to-face customer interactions, lead management, resolve customer service issues, following up and presenting quotation activities, as well as understanding the…
Added 18 mins ago
Product Development Lead
Daily tous les jours
Montreal, QC
Full-time
…contribuer à l’élaboration du matériel de déploiement et d’intégration pour les villes partenaires et les…
Added 18 mins ago
Campaign Manager, Influencer Marketing (Temp)
Blue Hour Studios
Toronto, ON · Greater Toronto Area, Canada
Full-time
The role of the Campaign Manager, Influencer within Blue Hour Studios is to lead influencer and creator marketing projects and deliverables. This person will work to deliver exceptional and…
Added 18 mins ago
Financial Planning & Analysis Manager
Stagevision
Mississauga, ON
$90,000 to $125,000 CAD / year
Full-time
…audiovisual solutions, lighting design, stage management, and virtual integration to create impactful in-person, virtual, and hybrid experiences. Recently, Toronto-based Banyan Capital…
Added 18 mins ago
Customer Success - Enterprise Engagement Manager
Alloy.ai
Vancouver, BC
$140,000 to $175,000 CAD / year
Full-time
We are looking for an Engagement Manager for our Client Solutions team. You will lead some of our most strategic customer engagements, with the core objective of delivering business value.
Added 18 mins ago
Senior Mechanical Engineer
Sedgman
Vancouver, BC
Full-time
Work on mining and industrial designs, plant layouts, mechanical equipment selections and integration, fluid and slurry pumping equipment and piping, and material handling, etc.
Added 18 mins ago
Project Manager – AV Systems Integration
RovaUnify
Brampton, ON
Full-time
Rova Unify is seeking an experienced, organized, and results-driven Project Manager – AV Systems Integration to lead the delivery of Microsoft Teams and audiovisual projects. This role will…
Added 19 mins ago
Senior Customer Engineer, Named - Toronto Canada
Cloudflare
Toronto, ON
…migrations, Zero Trust rollouts, WAF tuning guidance), and act as the lead consultant for customer engineering teams, walking them step-by-step through configuration best practices. Partner…
Added 19 mins ago
Senior Manager - HRIS & Payroll
kdc/one
Longueuil, QC
KDC/ONE is seeking an experienced and service-oriented Senior Manager, HRIS & Payroll to lead the strategy, governance, optimization, and day-to-day management of our human resources…
Added 19 mins ago
Quality Engineering Lead
Definity Insurance Company
Mississauga, ON
Full-time
As the Quality Engineering Lead, Finance Technology, you will lead quality engineering activities across Finance and Corporate Technology initiatives, ensuring solutions are delivered with…
Added 48 mins ago
Cloud Support Lead
Supply Ontario
Toronto, ON · Greater Toronto Area, Canada
$88,496 to $128,625 CAD / year
Full-time
As a Cloud Support Lead, you will provide enterprise leadership for Supply Ontario's cloud operations, governance, and service delivery framework. In this role, you will establish cloud…
Added 48 mins ago
Practice Development & Liaison
Windsor Heart Institute
Windsor, ON
Full-time
Windsor Heart Institute is seeking a driven and relationship-focused Practice Development & Liaison to lead and support the organization’s growth initiatives.
Added 48 mins ago
Senior Interior Design Technologist
Zeidler Architecture
Toronto, ON
$70,000 to $120,000 CAD / year
Full-time
Lead and oversee the preparation of documentation, specifications, and modeling across all phases.
Added 48 mins ago
Manager, Services North America
Prophix
Toronto, ON · Etobicoke, ON
Full-time
As Manager, Professional Services, you'll lead a team of Consultants and Solution Architects delivering Prophix One implementations for finance teams across North America, balancing…
Added 48 mins ago
Chief Financial Officer
SV Law
Guelph, ON
Contract
Work-Life Integration – A flexible working arrangement balancing the requirements of this senior role. The Firm highly values work / life integration.
Added 48 mins ago
Senior Interior Design Technologist
Zeidler Architecture
Calgary, AB
$70,000 to $120,000 CAD / year
Full-time
Lead and oversee the preparation of documentation, specifications, and modeling across all phases.

BURGEON IT SERVICES

Oracle Retail MFCS Application Support Lead

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Job type: Contract
Apply by: Oct 25, 2026
Posting language: English
Posted: Sep 25, 2026

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Original job description

Role: Oracle Retail MFCS Application Support Lead

Location: Canada _ Hybrid

Duration: Long Term

Role Overview

We are looking for an experienced Oracle Retail MFCS (Merchandising Foundation Cloud Service) Application Support Lead to manage onsite application support, service delivery, stakeholder coordination, and operational excellence. The role will act as the primary liaison between business stakeholders, IT teams, offshore AMS teams, and MFCS/Sales Audit support teams.

Key Responsibilities

Act as the primary onsite liaison between business stakeholders, IT teams, offshore AMS teams, and MFCS/Sales Audit support teams for incidents, enhancements, and service requests.
Lead application support and service delivery for Oracle Retail MFCS modules, ensuring adherence to SLAs, incident resolution timelines, and overall system availability.
Facilitate business requirement gathering and solution discussions, translating functional requirements into actionable tasks for offshore support and development teams.
Drive Incident, Problem, and Change Management processes, including root cause analysis (RCA), risk assessment, corrective actions, and implementation of preventive measures.
Coordinate release planning, testing, and production deployments, ensuring minimal business disruption and compliance with established change management standards.
Monitor application performance and operational KPIs, proactively identifying system issues, recurring incidents, process gaps, and optimization opportunities.
Coordinate with cross-functional teams to troubleshoot and resolve issues across MFCS integrations, interfaces, batch processes, and business workflows.
Support continuous improvement initiatives by identifying opportunities for process optimization, automation, and operational efficiency.
Ensure effective communication of application issues, risks, planned changes, and resolution status to business and IT stakeholders.
Maintain appropriate documentation for support processes, known issues, RCA reports, operational procedures, and application changes.

Key Skills & Experience

Strong experience in Oracle Retail MFCS application support and/or implementation.
Good functional understanding of Oracle Retail Merchandising and Sales Audit processes.
Experience working with onsite/offshore support models and AMS teams.
Strong knowledge of Incident, Problem, Change, and Release Management processes.
Experience in business requirement gathering, functional analysis, and stakeholder management.
Strong understanding of retail business processes and MFCS integrations/workflows.
Experience in production support, issue troubleshooting, RCA, and SLA management.
Good understanding of testing, release management, deployment, and change-control processes.
Strong communication, coordination, and analytical skills.
Ability to work effectively with business users, technical teams, vendors, and offshore teams.

Key Competencies

Oracle Retail MFCS
Sales Audit
Application Support & AMS
Incident & Problem Management
Change & Release Management
Root Cause Analysis (RCA)
Stakeholder Management
Business Requirement Gathering
Production Support
SLA & KPI Management
Integration & Interface Support
Continuous Improvement
Offshore/Onsite Team Coordination

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More about this job

Responsibilities

Lead Oracle Retail MFCS application support and service delivery, coordinating business stakeholders, IT teams, and onsite/offshore support teams while managing incidents, changes, releases, and SLAs. Oversee troubleshooting, deployments, operational monitoring, stakeholder communications, documentation, and continuous improvement.

Requirements

Requires strong experience supporting or implementing Oracle Retail MFCS, functional knowledge of merchandising and Sales Audit processes, and familiarity with retail workflows and integrations. Candidates should have experience with production support, AMS teams, incident and release processes, requirements gathering, stakeholder coordination, troubleshooting, and SLA management.

Skills

Oracle Retail MFCS
Sales Audit
Application Support
Incident Management
Problem Management
Change Management
Release Management
Root Cause Analysis
Stakeholder Management
Business Requirements Gathering
Production Support
SLA Management
KPI Monitoring
Integration and Interface Support
Offshore/Onsite Team Coordination
Continuous Improvement

Visa sponsorship

Not detected in the job text

Keywords

Oracle Retail MFCS
Merchandising Foundation Cloud Service
Sales Audit
Application Support
Retail Merchandising
Incident Management
Problem Management
Change Management
Release Management
Root Cause Analysis
Service-Level Agreements
Business Requirements Gathering
Functional Analysis
Production Support
Stakeholder Management
Offshore Support
Integration Support
Interfaces
Batch Processes
Testing
Production Deployments
Change Control
Operational KPIs
Process Optimization
Continuous Improvement

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