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Oracle Retail MFCS Application Support Lead
- Toronto, ON, Canada
- Greater Toronto Area, Canada, Canada
Contract
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Posting language
- English
- Posted
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Archived listing. The details below describe a past opening.
Role: Oracle Retail MFCS Application Support Lead
Location: Canada
Duration: Long Term
Role Overview
We are looking for an experienced Oracle Retail MFCS (Merchandising Foundation Cloud Service) Application Support Lead to manage onsite application support, service delivery, stakeholder coordination, and operational excellence. The role will act as the primary liaison between business stakeholders, IT teams, offshore AMS teams, and MFCS/Sales Audit support teams.
Key Responsibilities
- Act as the primary onsite liaison between business stakeholders, IT teams, offshore AMS teams, and MFCS/Sales Audit support teams for incidents, enhancements, and service requests.
- Lead application support and service delivery for Oracle Retail MFCS modules, ensuring adherence to SLAs, incident resolution timelines, and overall system availability.
- Facilitate business requirement gathering and solution discussions, translating functional requirements into actionable tasks for offshore support and development teams.
- Drive Incident, Problem, and Change Management processes, including root cause analysis (RCA), risk assessment, corrective actions, and implementation of preventive measures.
- Coordinate release planning, testing, and production deployments, ensuring minimal business disruption and compliance with established change management standards.
- Monitor application performance and operational KPIs, proactively identifying system issues, recurring incidents, process gaps, and optimization opportunities.
- Coordinate with cross-functional teams to troubleshoot and resolve issues across MFCS integrations, interfaces, batch processes, and business workflows.
- Support continuous improvement initiatives by identifying opportunities for process optimization, automation, and operational efficiency.
- Ensure effective communication of application issues, risks, planned changes, and resolution status to business and IT stakeholders.
- Maintain appropriate documentation for support processes, known issues, RCA reports, operational procedures, and application changes.
Key Skills & Experience
- Strong experience in Oracle Retail MFCS application support and/or implementation.
- Good functional understanding of Oracle Retail Merchandising and Sales Audit processes.
- Experience working with onsite/offshore support models and AMS teams.
- Strong knowledge of Incident, Problem, Change, and Release Management processes.
- Experience in business requirement gathering, functional analysis, and stakeholder management.
- Strong understanding of retail business processes and MFCS integrations/workflows.
- Experience in production support, issue troubleshooting, RCA, and SLA management.
- Good understanding of testing, release management, deployment, and change-control processes.
- Strong communication, coordination, and analytical skills.
- Ability to work effectively with business users, technical teams, vendors, and offshore teams.
Key Competencies
- Oracle Retail MFCS
- Sales Audit
- Application Support & AMS
- Incident & Problem Management
- Change & Release Management
- Root Cause Analysis (RCA)
- Stakeholder Management
- Business Requirement Gathering
- Production Support
- SLA & KPI Management
- Integration & Interface Support
- Continuous Improvement
- Offshore/Onsite Team Coordination
More about this job
Responsibilities
Lead onsite Oracle Retail MFCS application support and service delivery, coordinating business stakeholders, IT teams, offshore support, and Sales Audit teams to resolve incidents and deliver enhancements. Manage incident, problem, change, and release processes; monitor operational performance; coordinate testing and deployments; and maintain support documentation while driving continuous improvement.
Requirements
Requires strong experience supporting or implementing Oracle Retail MFCS, with functional understanding of merchandising and Sales Audit processes, retail workflows, and integrations. Candidates should have experience with onsite/offshore AMS teams, production troubleshooting, RCA, SLA management, requirements gathering, stakeholder coordination, and testing and release processes.
Skills
- Oracle Retail MFCS
- Sales Audit
- Application Support
- Application Managed Services
- Incident Management
- Problem Management
- Change Management
- Release Management
- Root Cause Analysis
- Stakeholder Management
- Business Requirements Gathering
- Production Support
- SLA Management
- KPI Monitoring
- Integration and Interface Support
- Onsite/Offshore Team Coordination
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Retail
- Management & Leadership
- Customer Service & Support
Keywords
- Oracle Retail MFCS
- Merchandising Foundation Cloud Service
- Sales Audit
- Retail Merchandising
- Application Support
- Application Managed Services
- Incident Management
- Problem Management
- Change Management
- Release Management
- Root Cause Analysis
- Risk Assessment
- Service-Level Agreements
- Operational KPIs
- Business Requirements Gathering
- Functional Analysis
- Stakeholder Management
- Production Support
- Integrations
- Interfaces
- Batch Processes
- Business Workflows
- Release Planning
- Testing
- Production Deployments
- Change Control
- Continuous Improvement
- Process Optimization
- Automation
- Onsite/Offshore Support