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Added 7 mins ago
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Technical Lead - Contact Center/Amazon Connect
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Toronto, ON
- Contract
Lead technical design reviews and ensure solutions meet security, scalability, resiliency, availability, and performance requirements.
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BURGEON IT SERVICES

Pega Lead System Architect

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Contract

Apply About employer

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Job details

Job type: Contract
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Title: Pega Lead System Architect

Total Experience: 10+ Years

Relevant Experience: 10+ Years

Domain (Industry): Banking

Work Location: Toronto, Canada

Work Mode: Hybrid

Role Summary

The Pega Lead System Architect is responsible for the end-to-end architecture, technical design, development governance, and successful implementation of enterprise applications built on Pega Platform. The role provides hands-on technical leadership, translates business needs into scalable solution designs, guides engineering teams, and ensures that applications are secure, performant, maintainable, and aligned with Pega guardrails and delivery standards.

Key Responsibilities

Lead scope definition, requirements analysis, solution architecture, functional and technical design, application build, testing, deployment, and production transition.
Architect complex Pega solutions for case management, workflow automation, business rules, integrations, data access, security, and user experience.
Own application architecture decisions, including enterprise class structure, ruleset strategy, reusable components, data model, deployment approach, and integration patterns.
Provide technical governance through design reviews, code reviews, guardrail compliance checks, architecture checkpoints, and quality gates.
Lead and mentor System Architects, Senior System Architects, developers, and technical leads; assign technical work and remove design impediments.
Collaborate with clients, product owners, business analysts, program management, infrastructure teams, security teams, and integration partners.
Ensure non-functional requirements are addressed, including performance, scalability, availability, security, auditability, maintainability, and operational support.
Guide performance analysis and tuning using appropriate Pega diagnostic and monitoring capabilities, including Pega Diagnostic Cloud where applicable.
Oversee integrations between Pega applications and enterprise systems using REST/SOAP services, messaging, file interfaces, databases, and other approved patterns.
Support release planning, deployment validation, production readiness, post-release monitoring, root-cause analysis, and resolution of critical technical issues.
Maintain architecture artefacts, technical specifications, decision records, deployment guidance, and knowledge-transfer materials.
Identify opportunities to improve delivery through reusable assets, automation, platform capabilities, and Pega best practices.

Expected Deliverables

Solution architecture and high-level/low-level technical design artefacts.
Architecture decision records, integration specifications, data and security designs.
Design and code review findings, guardrail remediation plans, and quality evidence.
Capacity, performance, deployment, cutover, and production-readiness recommendations.
Technical delivery plan, estimates, risks, dependencies, and mitigation actions.
Mentoring, technical enablement, and knowledge-transfer plans for the delivery team.

Success Measures

Solution meets agreed business and non-functional requirements.
Architecture decisions are documented, traceable, and aligned with platform standards.
Delivery teams follow approved design patterns and Pega guardrails.
Technical risks and defects are identified early and driven to closure.
Production releases are stable, supportable, and operationally ready.
Client stakeholders receive clear, timely technical guidance and status communication.

Interview Focus Areas

End-to-end Pega solution architecture and design trade-offs.
Enterprise class structure, ruleset strategy, reuse, and application layering.
Integration, security, data, performance, scalability, and deployment architecture.
Pega guardrails, design/code reviews, debugging, monitoring, and production support.
Leadership of multi-location engineering teams and stakeholder management.
Practical experience with current Pega Platform capabilities relevant to the assignment.

Mandatory Skills

Required Qualifications and Experience

Bachelor's degree or equivalent in Computer Science, Engineering, Information Technology, or a related discipline.
10+ years of overall experience in information technology with extensive experience delivering Pega applications.
Pega Certified Lead System Architect (PCLSA/CLSA) certification.
Strong hands-on knowledge of Pega Platform, including App Studio and Dev Studio, case management, data model, security, integrations, reporting, background processing, and deployment.
Ability to communicate architecture decisions and technical risks clearly to both technical and non-technical stakeholders.

Desired Skills

Experience with recent Pega capabilities such as Constellation architecture, DX API, Pega Blueprint, Pega GenAI, Pega Cloud, and Pega Diagnostic Cloud.
Knowledge of cloud platforms, containers, CI/CD, DevSecOps, automated testing, observability, and enterprise security controls.
Experience with Pega Decisioning, Customer Decision Hub, industry frameworks, or specialized Pega products relevant to the engagement.
Prior consulting experience in a client-facing environment and the ability to support proposals, estimates, technical discovery, and solution demonstrations.
Experience conducting architecture audits, performance reviews, technical risk assessments, and modernization or upgrade programs.

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More about this job

Responsibilities

Lead end-to-end architecture and technical delivery of enterprise Pega applications, including design, integrations, security, performance, deployment, and production readiness. Govern technical quality through reviews and Pega guardrail compliance while mentoring engineering teams and advising client and delivery stakeholders.

Requirements

Requires a bachelor's degree or equivalent, 10+ years of IT experience delivering Pega applications, and Pega Certified Lead System Architect (PCLSA/CLSA) certification. Candidates should have strong hands-on Pega Platform expertise and be able to communicate architecture decisions and technical risks to technical and non-technical stakeholders.

Skills

Pega Platform
Pega Solution Architecture
Case Management
Workflow Automation
Enterprise Architecture
Ruleset Strategy
Application Layering
REST/SOAP Integrations
Data Modeling
Security Architecture
Performance Tuning
Pega Guardrails
CI/CD
DevSecOps
Technical Leadership
Production Support

Visa sponsorship

Not detected in the job text

Keywords

Pega Platform
Pega Certified Lead System Architect
PCLSA
CLSA
App Studio
Dev Studio
Constellation Architecture
DX API
Pega Blueprint
Pega GenAI
Pega Cloud
Pega Diagnostic Cloud
Case Management
Workflow Automation
Enterprise Class Structure
Ruleset Strategy
REST
SOAP
Integration Patterns
Data Modeling
Security Controls
Performance Tuning
Pega Guardrails
CI/CD
DevSecOps
Automated Testing
Observability
Pega Decisioning
Customer Decision Hub
Banking

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