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SAP Service Lead / BW/Analytics
- Calgary, AB, Canada
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This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Contract
- Closing date
- Experience
- Experience: 12+ Years
- Posting language
- English
- Posted
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Archived listing. The details below describe a past opening.
SAP Service Lead / BW/Analytics
Experience: 12+ Years
Location: Calgary, AB _ Hybrid
Duration: Long Term
Role Summary
Lead SAP BW/4HANA and Analytics service delivery engagements, driving end-to-end support, enhancements, governance, and transformation initiatives. Act as a trusted advisor to clients, ensuring operational excellence, stakeholder satisfaction, solution optimization, and continuous innovation across the SAP Analytics landscape
Key Responsibilities
- Own service delivery for SAP BW/4HANA, SAP Analytics Cloud (SAC), Embedded Analytics, and reporting solutions.
- Manage AMS, enhancement, and transformation engagements with defined SLAs/KPIs.
- Lead incident, problem, change, release, and service governance processes.
- Drive performance optimization, data modeling, reporting strategy, and analytics adoption.
- Collaborate with business stakeholders to translate reporting and analytics requirements into scalable solutions.
- Provide leadership to onsite/offshore teams, ensuring quality, productivity, and continuous improvement.
- Support solution roadmaps, upgrades, migration initiatives, and innovation opportunities within the analytics landscape.
- Ensure compliance with security, audit, and data governance standards.
Required Skills
- Strong expertise in SAP BW/4HANA, SAP BW, HANA Modeling, and SAP Analytics Cloud (SAC).
- Experience with CDS Views, Embedded Analytics, and S/4HANA reporting solutions.
- Knowledge of SAP data integration, data warehousing, reporting, and dashboarding.
- Familiarity with ITIL-based service management and delivery governance.
- Strong stakeholder management, team leadership, and customer-facing skills.
Preferred Qualifications
- SAP certification in BW/4HANA, SAC, or related analytics technologies.
- Experience leading global AMS/support engagements and analytics transformation programs.
- Exposure to cloud analytics platforms and enterprise reporting ecosystems.
Success Metrics
- SLA compliance and service stability.
- Customer satisfaction and stakeholder feedback.
- Reduction in recurring incidents and performance issues.
- Timely delivery of enhancements and analytics initiatives.
- Continuous improvement and innovation-led business value realization.
More about this job
Responsibilities
Lead end-to-end service delivery for SAP BW/4HANA, SAP Analytics Cloud, Embedded Analytics, and reporting solutions, including support, enhancements, governance, and transformation initiatives. Guide teams and stakeholders in improving performance, analytics adoption, service quality, compliance, and continuous innovation.
Requirements
Requires 12 or more years of experience and strong expertise in SAP BW/4HANA, SAP BW, HANA Modeling, SAP Analytics Cloud, CDS Views, Embedded Analytics, and S/4HANA reporting. Also requires familiarity with ITIL-based service management, data integration and warehousing, and strong stakeholder, customer-facing, and team leadership capabilities.
Skills
- SAP BW/4HANA
- SAP BW
- SAP Analytics Cloud
- HANA Modeling
- CDS Views
- Embedded Analytics
- S/4HANA Reporting
- Data Integration
- Data Warehousing
- Reporting and Dashboarding
- ITIL Service Management
- Service Delivery Governance
- Stakeholder Management
- Team Leadership
- Performance Optimization
- Data Governance
Visa sponsorship
Not detected in the job text
Categories
- Data & Analytics
- Technology
- Management & Leadership
- Customer Service & Support
- Consulting
Keywords
- SAP BW/4HANA
- SAP BW
- SAP Analytics Cloud
- HANA Modeling
- CDS Views
- Embedded Analytics
- S/4HANA
- SAP Data Integration
- Data Warehousing
- Reporting
- Dashboarding
- ITIL
- Service Delivery
- Service-Level Agreements
- Key Performance Indicators
- Incident Management
- Problem Management
- Change Management
- Release Management
- Service Governance
- Performance Optimization
- Data Modeling
- Analytics Adoption
- Security Compliance
- Audit Compliance
- Data Governance
- Cloud Analytics
- Analytics Transformation
- SAP Certification