UX Architect_Onsite@Calgary,CA

Role: UX Architect

Location: Calgary, Canada (Onsite)

Engagement Type: Contract (Client-facing role)

1. Role Overview & Context

We are seeking an experienced UX Architect to lead the design vision and user experience strategy for a large-scale digital transformation initiative within the logistics and transportation domain. The role is based in Calgary and involves working closely with a major logistics organization undergoing modernization of its customer-facing digital platforms.

The UX Architect will play a pivotal role in shaping product vision, simplifying complex onboarding journeys, designing intuitive dashboards, and improving shipment visibility experiences for enterprise and operational users. This is a highly collaborative, client-facing role requiring strong facilitation, strategic thinking, and hands-on design leadership.

2. Key Responsibilities

• Lead end-to-end UX strategy and experience architecture for logistics-focused digital platforms

• Act as the primary UX point of contact with client stakeholders, driving conversations and aligning business goals with user experience outcomes

• Plan and facilitate design thinking workshops, discovery sessions, and co-creation activities with cross-functional client teams

• Translate complex workflows into simple, intuitive onboarding journeys that reduce friction and improve task completion

• Design and guide the creation of scalable dashboards that provide clear visibility into operations, metrics, and shipment status

• Define and evolve shipment visibility experiences, including real-time tracking, milestones, alerts, and status communication

• Establish UX principles, interaction models, and experience frameworks aligned to long-term product vision

• Collaborate closely with product owners, engineering, data, and business teams to ensure feasibility and successful delivery

• Mentor designers and ensure consistency, usability, and accessibility across all design outputs

• Ensure designs adhere to usability heuristics, accessibility standards (WCAG), and platform best practices

3. Skills, Experience & Profile

Required Experience & Skills:

• 10+ years of experience in AI driven UX design, product design, or experience architecture roles

• Proven experience leading UX for complex enterprise or B2B platforms, preferably in logistics, transportation, supply chain, or industrial domains

• Strong expertise in simplifying complex onboarding flows and form-heavy experiences

• Demonstrated ability to design data-heavy dashboards that are intuitive, actionable, and user-centric

• Hands-on experience with design thinking methodologies, journey mapping, personas, and service blueprints

• Excellent facilitation and stakeholder management skills, with confidence in leading workshops and presentations at senior levels

• Proficiency with modern design tools such as Figma, FigJam, or similar collaborative platforms

• Strong understanding of accessibility, usability heuristics, and inclusive design principles

Nice to Have:

• Prior experience working onsite with North American clients

• Exposure to AI-assisted UX, data-driven design, or predictive experiences

• Background in rail, freight, logistics, or large-scale infrastructure systems

Personal Attributes:

• Strategic thinker with a strong systems mindset

• Comfortable operating at both vision and execution levels

• Strong communicator who can bridge business, design, and technology

• Adaptable, collaborative, and confident in client-facing environments